Crystal Peaks Shopping Mall & Retail Park

., Sheffield S20 7PJ

0114 251 0457

customerservices@crystalpeaks.uk.com

www.crystalpeakscentre.com

Guide Last Updated: 26/05/2017

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Access Guide

  • Monday 09:00 - 17:30.

  • Tuesday 09:00 - 17:30.

  • Wednesday 09:00 - 17:30.

  • Thursday 09:00 - 20:00.

  • Friday 09:00 - 20:00.

  • Saturday 09:00 - 17:30.

  • Sunday 10:00 - 16:00.

  • The venue is located within Crystal Peaks Shopping Mall & Retail Park.

  • The venue is in a pedestrian area.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Sheffield.

  • There is a tram stop within 150m (164yds) of the venue.

  • The name of the nearest tram stop is Crystal Peaks/Waterthorpe.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located in front of the venue.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 350cm x 500cm (11ft 6in x 16ft 5in).

  • The nearest designated bay is 9m (9yd 2ft) from the Red Car Park entrance.

  • The furthest designated bay is 28m (30yd 1ft) from the Red Car Park entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is block paving.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is a designated drop off point.

  • The drop off point is located near the entrance to the mall in all car parks.

  • There is a dropped kerb from the drop off point.

  • There is tactile paving on the dropped kerb.

  • There are a total of 3 car parks on site.

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  • This information is for the entrance located at the front of the building.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 184cm (6ft) wide.

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  • This information is for the entrance located on Blue Car Park, to the left of the building as you face it.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 176cm (5ft 9in) wide.

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  • This information is for the entrance located on Green Car Park, on the right as you face the building.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 176cm (5ft 9in) wide.

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  • There is level access to the service.

  • There is a hearing assistance system.

  • The hearing system is available only on request.

  • The system is a portable loop.

  • Staff are trained to use the system.

  • This venue does play background music.

  • Music is played in all communal areas.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are varied.

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located on the West Mall.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 116cm (3ft 10in).

  • The dimensions of the lift are 180cm x 180cm (5ft 11in x 5ft 11in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does not have tactile markings.

  • The lighting level in the lift is low.

  • There are a further 2 lifts available.

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  • The desk is 22m (24yd 2in) from the lift.

  • There is level access to reception from the entrance.

  • The reception desk is medium height (77cm - 109cm).

  • The desk does not have a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is a hearing assistance system.

  • Staff are trained to use the system.

  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 10m (10yd 2ft) from the lift.

  • The accessible toilet is located on the ground floor next to the lift.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from customer services on the first floor.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 150cm x 230cm (4ft 11in x 7ft 7in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a coat hook.

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The hand dryer is 110cm (3ft 7in) high.

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The toilet roll holder is 105cm (3ft 5in) high.

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is poor.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the separate parent and baby room.

  • The height of the baby change table once extended is 82cm (2ft 8in).

  • Inside the venue, there is level access to the baby change facility.

  • There is a similar accessible toilet with transfer space to the right adjacent to this cubicle.

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  • Standard toilets are available.

  • The female and male toilets are located on the ground floor next to the lift.

  • The female and male toilets are 6m (6yd 1ft) from the lift.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located next to the lift.

  • The height of the baby change table once extended is 45cm (1ft 6in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

  • There is also a breastfeeding station within the baby change room.

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  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not generally on duty.