You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For a map of the racecourse please click here (new tab).
• There is a member of staff available for help and assistance.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the Summer Lawn.
• Water bowls for assistance dogs are available.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • From London, take the A3 and follow the brown venue signs to Sandown Park. Exit A3 on to the A307 and continue to follow the brown venue signs. Alternatively, from the M25, exit at Junction 10 and follow the A3 towards London then exit onto the A307 and follow the brown venue signs. 
    If using a Sat Nav, please enter 'Portsmouth Road' rather than the Sandown Park postcode - this will bring you to the main car park which is just off the A307 (Esher High Street) and is directly in front of the Main Entrance.
  • Parking is free in the centre of the racecourse, which you can reach from the More Lane entrance. Please note that the course will be shut for approximately 10 minutes before and after each race as there will be horses on the course. The entrance/exit will otherwise be open/re-opened. Alternatively, for £5 you can park in the main car park off the Portsmouth Road.
    Coach parking is free - just follow the Sandown Park signposts on all approach routes and park in the area off the Portsmouth Road.
    There are allocated Blue Badge parking spaces in the main Portsmouth Road car park, which is free of charge to all Blue Badge holders. The parking is very close to the Main Entrance and the Grandstand.
    
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • There are a number of bus stops located along Portsmouth Road.
• By Train View
  • The nearest Railway Station is Esher Station .
  • Esher station is just a 10 minute flat walk from the Main Entrance and can be reached by crossing the centre of the course on racedays (please note that the course will be shut for approximately 10 minutes before and after each race as there will be horses on the course) or by the complimentary raceday minibus service.
    On a non-raceday, visitors should turn left out of the station onto Station Road and then right at the T- junction to join the A307 Portsmouth Road. The entrance to Sandown Park is on the right hand side.
  • For more information on National Rail please click here (opens new tab).

You are on Hotel Summary. Skip to the next section.

Hotel Summary

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• Hotel Information View
  • The hotel has its own parking facilities.
  • The hotel has 21 rooms in total.
  • There is an/are accessible room(s) within the hotel.
  • There is/are 1 accessible room(s) with a shower.
  • There is not an/are not adjoining room(s) available for the accessible room(s).
  • There is not an/are not adjoining room(s) available for the standard room(s).

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The hotel does have its own parking facilities.
  • The car park is located to the front and side of the hotel.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
  • There is also an overflow car park for visitors.
  • The car park in front of the racecourse can also be used on non-race days if required.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 425cm x 590cm (13ft 11in x 19ft 4in).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac, concrete and block paving.
  • There is not a road to cross between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 13m (14yd 8in) from the main entrance.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The height of the bell/buzzer is 135cm (4ft 5in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 85cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left of the entrance as you face it.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are not between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located straight ahead from the main entrance.
  • The reception point is approximately 5m (5yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • The type of flooring in the reception area is carpet.
• Reception Seating Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • There is sufficient space for a wheelchair user to use the waiting area.

You are on Getting Around (Ground Floor). Skip to the next section.

Getting Around (Ground Floor)

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• Access View
  • There is step-free access throughout the ground floor.
• Circulation View
  • There are not doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is carpet.
  • There is good colour contrast between the walls and floor in all areas.
  • The lighting levels are good.
  • Access to other floors/levels is via stairs.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
• Audio View
  • This venue does play background music in public areas.
  • Music is played in Reception and the Breakfast Room.
  • There is not a hearing assistance system in the public areas of the building.

You are on Accessible Room(s) (Room 6). Skip to the next section.

Accessible Room(s) (Room 6)

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• Accessible Room Information View
  • The details in this section relates to the accessible room(s) with a shower.
  • This type of accessible room is located on the ground floor.
  • There is step-free access to this type of accessible room.
  • Guests do not need to open a door between the entrance and the room(s).
  • There is a clear 120cm wide route to the room surveyed.
  • The room surveyed does not have an adjoining room.
• Bedroom Features View
  • The accessible room surveyed is located off the ground floor corridor.
  • The accessible room surveyed at the time of the visit was 6.
  • There is step-free access to the accessible room surveyed.
  • There is numbered signage on or near the accessible room door.
  • The door is manual with a key lock.
  • The width of the door is 70cm (2ft 4in).
  • There are not lowered spy holes available.
  • The bed type is double.
  • The bed height is not adjustable.
  • The height of the bed is 63cm (2ft 1in).
  • The measurement between the bed base and floor is 12cm (5in).
  • The bed is moveable.
  • The room does not have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
  • The height of the desk is 79cm.
  • The desk is not height adjustable.
  • The desk knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The height and depth of the knee recess is 59cm x 50cm.
  • The room surveyed had a desk chair without armrests.
  • Wardrobes have not been adapted to allow use from a seated position.
  • Light switches are not between 75cm and 120cm (4ft) from floor level.
  • Electric sockets are between 40cm and 100cm (4ft) from floor level.
  • Electric sockets are accessible from the bed.
  • The window control type(s) for the room is a/are standard lever(s).
  • The window controls are not at a suitable height for a wheelchair user.
  • There is not an emergency alarm in the room.
  • There is not a flashing fire alarm beacon within the room.
  • The type of flooring is carpet.
• Ensuite Facilities View
  • The ensuite door opens inwards.
  • The door weight is light.
  • The door is locked by a twist lock.
  • The width of the door to the ensuite is 69cm (2ft 3in).
  • The door does not have a horizontal grab rail.
  • The dimensions of the ensuite are 111cm x 150cm (3ft 8in x 4ft 11in).
  • The ensuite does not have an unobstructed minimum turning space of 150cm x 150cm in front of the toilet seat.
  • The ensuite has not got a non-slip floor.
  • There is not an emergency alarm within the ensuite.
  • There is not a flashing fire alarm beacon within the ensuite.
  • Disposal facilities are available.
  • There is a/are pedal waste paper bin disposal units.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf immediately next to or behind the toilet.
  • The shelf is not between 90cm and 100cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 85cm.
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 120cm.
• Toilet Details View
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet does not have a backrest or a cistern.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 62cm (2ft).
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is no dropdown rail.
  • There is not a/are not wall-mounted grab rail(s) available.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
• Shower Details View
  • The ensuite has a shower cubicle.
  • The shower tray is accessed via a shallow step.
  • The shower head height is fixed.
  • The shower head height is 220cm (7ft 3in).
  • The shower control type is twist/turn.
  • Shower controls do not have clear markings to indicate hot and cold settings.
  • There is no seat for the shower.
  • There is a/are wall-mounted grab rail(s) available for the shower.
  • There are not horizontal and/or dropdown rails available on both sides of the shower seat.
• Colour Contrast and Lighting View
  • The colour contrast between the external room door and wall is good.
  • The colour contrast between the internal room door and wall is poor.
  • The colour contrast between the room walls and floor is good.
  • The colour contrast between the external ensuite door and wall is poor.
  • The colour contrast between the internal ensuite door and wall is good.
  • The colour contrast between the ensuite walls and floor is poor.
  • The colour contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The lighting levels in the room are good.
  • The lighting levels in the ensuite are good.

You are on Eating and Drinking (Breakfast Room). Skip to the next section.

Eating and Drinking (Breakfast Room)

• The following information is for the breakfast area.
• The breakfast area is located on the ground floor, opposite reception.
• There is step-free access to the breakfast area.
• The height of the service counter is medium height (77cm - 109cm) .
• There is not a lowered section of the counter.
• There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
• The height of the tray counter/rail is 85cm.
• There is not a hearing assistance system .
• There is not ample room for a wheelchair user to manoeuvre.
• This area does play background music.
• The type of flooring in this area is carpet.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The nearest table is approximately 8m from the entrance/opening.
• The nearest table is approximately 1m from the till/counter.
• The standard height for tables is 70cm.
• Plastic/takeaway cups are not available.
• Plastic/takeaway cutlery is not available.
• Drinking straws are not available.
• The type of food served here is breakfasts only.
• The lighting levels are good.

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• Comments View
  • Residents help themselves to cereal, croissants and juice. Toast and hot drinks are brought to the table by staff.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located to the right of the reception area.
  • The stairs are approximately 4m from the main entrance.
  • The stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1.
  • There are 15 steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on the right going up.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.

You are on Standard Room(s). Skip to the next section.

Standard Room(s)

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• Bedroom Features View
  • The room surveyed is located on the first floor.
  • The room surveyed at the time of the visit was 18.
  • There is stepped access to the room surveyed.
  • There is numbered signage on or near the room door.
  • The width of the door is 70cm (2ft 4in).
  • The bed type is single.
  • The height of the bed is 57cm (1ft 10in).
  • The measurement between the bed base and floor is 4cm (2in).
  • Light switches are not within 120cm (3ft 11in) from floor level.
  • There is not an emergency alarm in the room.
  • There is not a flashing fire alarm beacon within the room.
  • The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
  • The ensuite door opens inwards.
  • The width of the door to the ensuite is 69cm (2ft 3in).
  • There is not an emergency alarm within the ensuite.
  • There is not a flashing fire alarm beacon within the ensuite.
  • The tap type is twist/turn.
  • There is not a mixer tap.
• Colour Contrast and Lighting View
  • The colour contrast between the external room door and wall is good.
  • The colour contrast between the internal room door and wall is good.
  • The colour contrast between the room walls and floor is good.
  • The colour contrast between the external ensuite door and wall is good.
  • The colour contrast between the internal ensuite door and wall is good.
  • The colour contrast between the walls and floor in the ensuite is good.
  • The lighting levels in the room are good.
  • The lighting levels in the ensuite are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located at the far end of the reception area.
  • The female and male toilets are approximately 10m (10yd 2ft) from the main entrance.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting around the Racecourse link (new tab) - click here
• Betting Counters around the Racecourse link (new tab) - click here