You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For a map of the racecourse please click here (new tab).
• There is a member of staff available for help and assistance.
• There is an assistance dog toilet or toileting area at the venue/nearby.
• The assistance dog toilet or toileting area is located on the Summer Lawn.
• Water bowls for assistance dogs are available.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • From London, take the A3 and follow the brown venue signs to Sandown Park. Exit A3 on to the A307 and continue to follow the brown venue signs. Alternatively, from the M25, exit at Junction 10 and follow the A3 towards London then exit onto the A307 and follow the brown venue signs. 
    If using a Sat Nav, please enter 'Portsmouth Road' rather than the Sandown Park postcode - this will bring you to the main car park which is just off the A307 (Esher High Street) and is directly in front of the Main Entrance.
  • Parking is free in the centre of the racecourse, which you can reach from the More Lane entrance. Please note that the course will be shut for approximately 10 minutes before and after each race as there will be horses on the course. The entrance/exit will otherwise be open/re-opened. Alternatively, for £5 you can park in the main car park off the Portsmouth Road.
    Coach parking is free - just follow the Sandown Park signposts on all approach routes and park in the area off the Portsmouth Road.
    There are allocated Blue Badge parking spaces in the main Portsmouth Road car park, which is free of charge to all Blue Badge holders. The parking is very close to the Main Entrance and the Grandstand.
    
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • There are a number of bus stops located along Portsmouth Road.
• By Train View
  • The nearest Railway Station is Esher Station .
  • Esher station is just a 10 minute flat walk from the Main Entrance and can be reached by crossing the centre of the course on racedays (please note that the course will be shut for approximately 10 minutes before and after each race as there will be horses on the course) or by the complimentary raceday minibus service.
    On a non-raceday, visitors should turn left out of the station onto Station Road and then right at the T- junction to join the A307 Portsmouth Road. The entrance to Sandown Park is on the right hand side.
  • For more information on National Rail please click here (opens new tab).

You are on Raceday Parking. Skip to the next section.

Raceday Parking

• For more information about the Raceday Parking (opens in new tab).

You are on Outside Access (Ground Floor Entrance). Skip to the next section.

Outside Access (Ground Floor Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the building, off the path leading from the Grandstand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 212cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Entrance (Entrance from The Grandstand). Skip to the next section.

Entrance (Entrance from The Grandstand)

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• Entrance View
  • This information is for the entrance located across the bridge from the first floor of the Grandstand, by the Sandown View Suite.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 137cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 162cm.
• Ramp/Slope View
  • The ramp/slope is located on the link bridge, between the two sets of doors.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The lighting levels at the ramp/slope are good.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the rear of the ground floor entrance, and to the right of the entrance from the Grandstand.
  • The stairs are approximately 13m from the ground floor entrance.
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1, 2, 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are good.
• Comments View
  • The handrail on the left hand side going up extends beyond the stairs on the ground floor level.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the ground floor entrance foyer.
• The lift is clearly visible from the entrance.
• The lift is approximately 10m (10yd 2ft) from the ground floor entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2, 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is poor.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 108cm x 210cm (3ft 7in x 6ft 11in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

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• Comments View
  • The lift is located to the left as you enter from Grandstand on the second floor, 7m from the entrance.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located in the foyer between the entrance from the Grandstand and the lift.
  • The reception point is approximately 4m (4yd 1ft) from the entrance from the Grandstand.
  • The reception area/desk is clearly visible from the entrance.
  • There is step-free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The lowered section of the counter is not at the recommended height of 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is not a clear knee recess beneath the lowered section of the counter.
  • The counter is not staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system at the reception point.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
  • The type of flooring in the reception area is tiles.
• Reception Seating Area View
  • There is not a waiting area close to the reception point.

You are on Getting Around (Second Floor). Skip to the next section.

Getting Around (Second Floor)

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• Access View
  • There is step-free access throughout the second floor.
• Circulation View
  • There are doors in corridors/walkways which have to be opened manually.
  • The type of flooring in corridors/walkways is tiles.
  • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
  • There is good colour contrast between the walls and floor in the majority of corridors/walkways.
  • The lighting levels are good.
  • Access to other floors/levels is via stairs and lift.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
• Audio View
  • This venue does not play background music in public areas.
  • There is not a hearing assistance system in the public areas of the building.

You are on Eating and Drinking (Park View Suite). Skip to the next section.

Eating and Drinking (Park View Suite)

• The following information is for the bar.
• The bar is located on the second floor of the Eclipse Pavilion.
• There is step-free access, via lift, to the bar.
• There is a/are single, heavy manual door(s) to access this area.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks can be brought to the table.
• The height of the service counter is medium height (77cm - 109cm) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the bar.
• There is ample room for a wheelchair user to manoeuvre.
• This area does not play background music.
• Background music varies according to the function/event.
• The type of flooring in this area is carpet.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The distance between the floor and the lowest table is 71cm.
• The distance between the floor and the highest table is 75cm.
• Plastic/takeaway cups are available.
• Drinking straws are available.
• The lighting levels are good.
• Access to the additional seating area is via sliding heavy doors, 90 cm wide, and a shallow step.

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• Comments View
  • The tables on the balcony are between 69cm and 99cm high.
  • There are no chairs with armrests on the balcony.

You are on Counter (Betting Counter). Skip to the next section.

Counter (Betting Counter)

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• Counter View
  • The counter is located just inside the Park View Suite, to the left.
  • The counter is approximately 11m (12yd 1in) from the entrance from the Grandstand.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.
  • The type of flooring in this area is carpet.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is for the sole use of disabled people.
  • This accessible toilet is located through the door at the far end of the Park View Suite.
  • This accessible toilet is approximately 35m (38yd 10in) from the entrance from the Grandstand.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm.
  • The door does not have a horizontal grab rail.
  • The dimensions of the accessible toilet are 157cm x 195cm (5ft 2in x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 62cm.
  • The transfer space is obstructed by a non-infectious waste bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are non-infectious waste and female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 81cm (2ft 8in).
  • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 108cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 105cm (3ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 100cm (3ft 3in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located in the foyer between the entrance from the Grandstand and the lift.
  • The female and male toilets are approximately 6m (6yd 1ft) from the entrance leading from the Grandstand.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is not available.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting around the Racecourse link (new tab) - click here
• Betting Counters around the Racecourse link (new tab) - click here