Bentall Centre

Wood Street, Kingston upon Thames, Surrey KT1 1TP

02085 415 066

contact@bentallcentre.co.uk

www.bentallcentre.co.uk

Guide Last Updated: 03/11/2016

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Access Guide

  • Monday 09:30 - 18:00.

  • Tuesday 09:30 - 18:00.

  • Wednesday 09:30 - 18:00.

  • Thursday 09:30 - 21:00.

  • Friday 09:30 - 18:00.

  • Saturday 09:00 - 19:00.

  • Sunday 11:00 - 17:00.

  • The nearest mainline station is Kingston.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 35 Blue Badge parking bay(s) within the car park.

  • The dimensions of the Blue Badge parking bay(s) are 370cm x 600cm (12ft 2in x 19ft 8in).

  • The nearest Blue Badge bay is 3m (3yd 10in) from the lift.

  • The furthest Blue Badge bay is 29m (31yd 2ft) from the lift.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is concrete.

  • There is not a road to cross between the car park and the entrance.

  • There is not a designated drop off point.

  • There are 35 designated bays spread over all floors ( LG-12 ) in the car park.

  • There are blue ceiling lights over designated bays, illuminated lights indicate spaces.

  • There is a refuge point located at the stairwell on every level of the car park.

  • The venue has 2 other car parks.

  • Car park A, with 10 designated bays on level 8 (Bridge to the Bentall Centre level) and Seven Kings, which has 35 designated bays at ground level.

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  • This information is for the entrance located at the side of the venue.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of and immediately beyond the entrance.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • This entrance also has 2 single manual doors.

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2
  • This information is for the entrance located at the side of the venue.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

  • This entrance also has 4 sets of manual doors.

  • There is a bus stop directly outside this entrance.

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  • This information is for the entrance located at the front of the venue.

  • There is not level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

  • There is a small raised threshold in the doorway.

  • This entrance also has 2 sets of double manual doors available.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of and immediately beyond the entrance.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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2
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  • There is level access to the service.

  • This venue does play background music.

  • Music is played in some parts of the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are varied.

  • There is a bridge link to level 8 of the car park from the shopping centre located on the 2nd floor.

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  • The floors which are accessible by stairs are Car Park G-12.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is bright.

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  • The floors which are accessible by stairs are Shopping Centre LG-G-1-2-3.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is low.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1-2-3.

  • The escalators steps are not clearly marked.

  • The head and foot of the escalators are not clearly marked.

  • The lighting level is medium.

  • All floors are accessible via escalators.

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  • There is a lift for public use.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-2-4-6-8-10-12.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The lift controls do not have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is bright.

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  • There is a lift for public use.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are Shopping Centre LG-G-1-2-3.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 200cm x 100cm (6ft 7in x 3ft 3in).

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is bright.

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  • There are accessible toilet facilities within this venue.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 40m (43yd 2ft) from the second floor lift.

  • This accessible toilet is located on level 2.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the Shopmobility store.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 82cm (2ft 8in).

  • The door is light.

  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within the accessible toilets.

  • There are 3 accessible toilets available on Level 2.

  • All accessible toilets have identical measurements and fixtures, 2 have lateral transfer to the left and 1 to the right.

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located on level 2.

  • The female toilet(s) is/are 43m (47yd 1in) from the second floor lift.

  • Inside the venue, there is level access to the female toilet(s).

  • Lighting levels are medium.

  • The male toilet facilities that were surveyed are located on level 2.

  • The male toilet(s) is/are 42m (45yd 2ft) from the second floor lift.

  • Inside the venue, there is level access to the male toilet(s).

  • Lighting levels are medium.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A member of staff trained in BSL skills is not generally on duty.

  • Staff are trained to take TypeTalk calls.