Woolwich Town Hall

Wellington Street, Woolwich, London SE18 6PW

020 8854 8888

registrar@royalgreenwich.gov.uk

www.royalgreenwich.gov.uk/directory_record/3431/woolwich_town_hall

Guide Last Updated: 22/03/2018

Something changed?

Access Guide

  • Most council functions, including the customer contact centre and staff offices are located in the Woolwich Centre.

  • This is on the opposite side of Wellington Street from the Town Hall.

  • Town Hall opening times are extended when there are meetings in the council chamber or committee rooms.

  • Monday 09:00 - 17:00.

  • Tuesday 09:00 - 17:00.

  • Wednesday 09:00 - 17:00.

  • Thursday 09:00 - 17:00.

  • Friday 09:00 - 17:00.

  • Saturday Closed.

  • Sunday Closed.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Woolwich Arsenal.

  • The nearest underground station is North Greenwich.

  • The nearest DLR station is Woolwich Arsenal.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Calderwood Street Multi-Storey Car Park.

  • The car park is located on Calderwood Street, entered from Monk Street.

  • On street marked Blue Badge bays are available.

  • The dimensions of the marked Blue Badge bays are 180cm x 590cm (5ft 11in x 19ft 4in).

  • On street Blue Badge parking is located at the front of the building and on the opposite side of Wellington Street.

  • Clearly signed and / or standard marked parking bays are available.

  • The dimensions of the standard marked parking bays are 180cm x 590cm (5ft 11in x 19ft 4in).

  • Standard marked parking bays are located at the front of the building and around the corner in Market Street.

  • There is not a designated drop off point.

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  • This information is for the entrance located at the centre front of the building on Wellington Street.

  • There is not level access into the venue.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are double.

  • The door(s) is / are permanently held open.

  • The width of the door opening is 160cm (5ft 3in).

  • There is a second set of doors.

  • The door(s) open(s) both ways.

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 156cm (5ft 1in).

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 16 step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides.

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  • This information is for the entrance located at the front right of the building, on Wellington Street.

  • There is level access into the venue.

  • Level access is via lift.

  • The main door(s) open(s) away from you (push).

  • The door(s) is / are double.

  • The door(s) is / are permanently held open.

  • The width of the door opening is 108cm (3ft 7in).

  • There is a second set of doors.

  • The door(s) open(s) towards you (pull).

  • The door(s) is / are single.

  • The door(s) is / are heavy.

  • The width of the door opening is 92cm (3ft).

  • The second doors are released by reception staff after contact using the intercom.

  • The intercom is 120cm high.

  • After the entrance a passageway leads into a courtyard.

  • The lift to enter the building is in the far left corner of the courtyard, about 40m from the entrance.

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  • There is a lift for public use.

  • The lift is located from the courtyard, using the accessible entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are B, G and 1.

  • The lift is approximately 40m (43yd 2ft) from the accessible entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 125cm x 140cm (4ft 1in x 4ft 7in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • Level B is the courtyard entrance level.

  • Level G is the reception level - all visitors are required to report to reception on arrival.

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  • This information is for the entrance located at the left side of the building, on Market Street.

  • There is not level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 160cm (5ft 3in).

  • At the time of our visit (February 2018) the public hall was closed indefinitely awaiting repairs.

  • The foyer to the public hall (known as the crush hall) is used occasionally as a meeting place for groups, but this entrance is not used for general access to the Town Hall.

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  • There is a ramp/slope to access this area/service.

  • The ramp or slope is located to the right as you face the entrance.

  • The ramp/slope is easy.

  • The ramp/slope is permanent.

  • There is a level landing at the top of the ramp/slope.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • The width of the ramp/slope is 137cm (4ft 6in).

  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located in front of the entrance.

  • There is/are 3 step(s) to the area/service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is not a/are not handrail(s) at the step(s).

  • The ramp/slope does bypass the step(s).

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  • The desk/counter is 15m (16yd 1ft) from the lift.

  • There is level access to the desk/counter from the entrance.

  • Level access to the desk/counter is via lift.

  • The desk/counter is low (76cm or lower).

  • The lighting levels are medium.

  • There is not a hearing assistance system.

  • If arriving from the accessible entrance, reception is to the left of the central hall as you exit the lift on level G.

  • From the main entrance, reception is 5m ahead as you enter.

  • There are double width security barriers to the right of the reception desk which are operated by reception staff or by staff access card.

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  • There is level access to the service(s).

  • There is a hearing assistance system.

  • The hearing assistance system is available only on request.

  • The system is a portable loop.

  • Staff are trained to use the system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

  • Photographs 1 - 5 show the central hall and the balcony which surrounds it at first floor level.

  • Photographs 7 and 8 show one of the three committee rooms at the front of the building on the first floor which can be opened up to make one large space.

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  • The floors which are accessible by stairs are G and 1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • In addition to the central stairs, there are staircases on each side of the central hall which also serve staff areas at basement level as well as the first floor (photographs 3 and 4).

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  • There is a/are step(s) to access this area/service.

  • The step(s) is/are located going from the Public Hall foyer to the ground floor of the Town Hall.

  • There is/are 14 step(s) to the area/service.

  • The lighting levels at the step(s) are low.

  • The step(s) is/are clearly marked.

  • The step(s) is/are medium height (11cm - 17cm).

  • There is a/are handrail(s) at the step(s).

  • There is no step-free internal route between the Town Hall and the public hall.

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  • The council chamber is located on the first floor, to the right as you exit the lift.

  • There are double doors with a total width of 87cm to enter the chamber.

  • There is fixed seating with fixed benches, some of which is raised up by one or more steps.

  • There are also steps up to the public gallery.

  • There is no designated space for wheelchair users in the chamber, but there is some space near the entrance on the floor of the chamber.

  • Council members have microphones linked to a speaker system on their desks and a portable hearing loop is also available.

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  • The Registrar's' Offices are located on the ground floor of the building, to the left as you exit the lift.

  • The waiting room has chairs with armrests.

  • There are a range of offices used for private meetings, which have seats with and without armrests.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 30m (32yd 2ft) from the lift.

  • This accessible toilet is located on the ground floor, from the corridor to the left of the grand staircase.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is light.

  • The dimensions of the accessible toilet are 147cm x 240cm (4ft 10in x 7ft 10in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 67cm (2ft 2in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and non-infectious waste disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the left.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 126cm (4ft 2in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is poor.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the accessible toilet.

  • The height of the baby change table once extended is 71cm (2ft 4in).

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 40m (43yd 2ft) from the lift.

  • This accessible toilet is located on the first floor, to the right along the balcony as you exit the lift.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is light.

  • The dimensions of the accessible toilet are 194cm x 214cm (6ft 4in x 7ft).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 110cm (3ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and open waste paper bin disposal units.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 122cm (4ft).

  • There is a towel dispenser.

  • The towel dispenser cannot be reached from seated on the toilet.

  • The towel dispenser is placed higher than 100cm (3ft 3in).

  • The height of the towel dispenser is 130cm (4ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is poor.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is poor.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the accessible toilet.

  • The height of the baby change table once extended is 80cm (2ft 7in).

  • This accessible toilet is off a lobby with a heavy push door.

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  • Standard toilet facilities are available.

  • The male toilet facilities that were surveyed are located on the ground floor, off the corridor to the left of the grand staircase.

  • The male toilet(s) is/are approximately 30m (32yd 2ft) from the lift.

  • Inside the venue, there is level access to the male toilet(s).

  • Lighting levels are bright.

  • The accessible toilet in this location is also used as the facility for all females.

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  • Standard toilet facilities are available.

  • The female toilet facilities that were surveyed are located on the first floor, to the right along the balcony and around the corner as you exit the lift.

  • The female toilet(s) is/are approximately 48m (52yd 1ft) from the lift.

  • Inside the venue, there is level access to the female toilet(s).

  • This is by lift.

  • Lighting levels are bright.

  • The male toilet facilities that were surveyed are located on the first floor, to the right then ahead as you exit the lift.

  • The male toilet(s) is/are approximately 32m (34yd 2ft) from the lift.

  • Inside the venue, there is level access to the male toilet(s).

  • This is by lift.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • There is a cubicle with an armchair for baby feeding within the female standard toilet (shown in photograph 3).

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • This service cannot be requested.