Novotel

173-185 Greenwich High Road, Greenwich, London SE10 8JA

02083 126 800

H3476@accor.com

www.novotel.com

Guide Last Updated: 22/12/2016

Something changed?

Access Guide

  • The venue does have its own car park.

  • Parking is not free for all users.

  • The car park type is underground.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 3 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 300cm x 440cm (9ft 10in x 14ft 5in).

  • The nearest designated bay is 10m (10yd 2ft) from the lift.

  • The furthest designated bay is 20m (21yd 2ft) from the lift.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is concrete.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 210cm (6ft 11in).

  • There is a designated drop off point.

  • The drop off point is located in front of the main entrance.

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  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Greenwich.

  • The nearest underground station is Greenwich DLR.

  • This information is for the entrance located at the front of the venue.

  • There is level access into the venue.

  • The main doors open by revolving.

  • The door opening is 130cm (4ft 3in) wide.

  • There is a second set of doors.

  • The doors open automatically.

  • The doors are single width.

  • The door opening is 100cm (3ft 3in) wide.

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  • This information is for the entrance located in the car park.

  • There is not level access into the venue.

  • The main doors open away from you (push).

  • The doors are single width.

  • The doors are heavy.

  • The door opening is 80cm (2ft 7in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located to the left of the entrance.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The width of the ramp or slope is 120cm (3ft 11in).

  • There are steps to access this area / service.

  • The steps are located in front of the entrance.

  • There is / are 1 step(s) to the area / service.

  • Lighting levels at the steps are medium.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do not have handrails.

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  • The reception desk is 10m (32ft 10in) from the main entrance.

  • There is level access to reception from the entrance.

  • The reception desk is medium height.

  • The desk has a lowered section.

  • Lighting levels are bright.

  • There is a hearing assistance system.

  • The type of system is a portable loop.

  • Staff are trained to use system.

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  • There is level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played in reception.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

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  • The floors which are accessible by stairs are B-G-1-2-3-4-5-6.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting level is medium.

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  • There is a lift for public use.

  • The lift is located in the main reception area.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are B-G-1-2-3-4-5-6.

  • The lift is 20m (22yd) from main entrance.

  • The clear door width is 90cm (2ft 11in).

  • The dimensions of the lift are 90cm x 130cm (2ft 11in x 4ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift controls do have Braille markings.

  • The lift controls do have tactile markings.

  • The lighting level in the lift is medium.

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  • The following information is for the restaurant.

  • Once inside, there is level access to the service.

  • Full table service is available.

  • There is ample room for a wheelchair user to manoeuvre.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is 4m (4yd 1ft) from the restaurant entrance.

  • The distance between the floor and the lowest table is 71cm (2ft 4in).

  • The distance between the floor and the highest table is 108cm (3ft 7in).

  • Menus are hand held only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is traditional bar meals and A La Carte.

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  • There are accessible toilet facilities within this venue.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.

  • This accessible toilet is located to the right as you enter the venue.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 83cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 163cm x 190cm (5ft 4in x 6ft 3in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 90cm (2ft 11in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 110cm (3ft 7in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • Baby change facilities are located within the venue.

  • The baby change facilities are located within the accessible toilets.

  • The height of the baby change table once extended is 100cm (3ft 3in).

  • Inside the venue, there is level access to the baby change facility.

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  • Standard toilets are available.

  • The female and male toilets are located to the right as you enter the venue.

  • The female and male toilets are 10m (32ft 10in) from the main entrance.

  • Inside the venue, there is level access to the female and male toilet.

  • Lighting levels are medium.

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  • The Tourist Board rating is 4*.

  • There are 151 rooms in total.

  • There are 0 standard ground floor rooms.

  • There are 138 standard rooms on other floors.

  • There are accessible ensuite facilities.

  • There is / are 8 room(s) which has / have accessible ensuite facilities.

  • There is / are 1 adjoining room(s) available for carers.

  • The accessible room viewed is 40m (43yd 2ft) from the main entrance.

  • There is level access from an accessible entrance.

  • This is by lift.

  • No accessible rooms are located in a separate building from the main hotel.

  • The room number or room name viewed was 228.

  • The width of the door is 88cm (2ft 11in).

  • The height of the bed is 53cm (1ft 9in).

  • The measurement between the bed base and floor is 17cm (7in).

  • Light switches are within 120cm from floor level.

  • There is not a functional emergency alarm in the room.

  • No emergency alarm is fitted in the room.

  • An adjoining room is available.

  • Assistance dogs are welcomed to stay with guests in accessible rooms.

  • The width of the door to the ensuite is 90cm (2ft 11in).

  • The door opens by sliding.

  • The door weight is heavy.

  • The door is locked by a (no lock).

  • The dimensions of the accessible ensuite are 198cm x 154cm (6ft 6in x 5ft 1in).

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 126cm (4ft 2in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • Wall mounted grab rails are available.

  • As you face the toilet, the wall mounted grab rails are on both sides.

  • The toilet seat is 46cm (1ft 6in) above floor level.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm in height.

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The height of the sink is 79cm (2ft 7in).

  • The tap type is lever.

  • There is a mixer tap for the sink.

  • There is not a functional emergency alarm available in the ensuite.

  • It is out of reach(higher than 10cm (4") from floor).

  • Disposal facilities are not available.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • There is a bath.

  • The height of the side of the bath from floor level is 50cm (1ft 8in).

  • The tap type is twist/turn.

  • There is not a mixer tap.

  • There is a shower over the bath.

  • The shower head height is adjustable.

  • The shower control type is twist/turn.

  • There are handrails available.

  • There is not a wheel in shower.

  • There is no additional signage on or near the hotel door.

  • The colour contrast between the external hotel room door and wall is good.

  • The colour contrast between the walls and floor is good.

  • The colour contrast between the internal hotel room door and wall is good.

  • The colour contrast between the external ensuite door and wall is fair.

  • Lighting levels are medium.

  • The colour contrast between the internal ensuite door and wall is poor.

  • The colour contrast between the walls and floor in the ensuite is fair.

  • The colour contrast between the drop down rails and wall is poor.

  • The colour contrast between the grab rails and wall is poor.

  • Lighting levels are medium.

  • Some hotel rooms have auxiliary aids for people with sensory impairments.

  • The available auxiliary aid(s) is(are) flashing alarms and vibrating pillows.

  • Flashing fire alarms are in rooms.

  • Vibrating fire alarms are In rooms.

  • The hotel does not provide any other auxiliary aids for people with mobility impairments.

  • Assistance dogs are welcome to stay with guests in rooms.

  • The number of accessible rooms with baths is 13.

  • The number of accessible rooms with wheel in showers is 0.

  • There are not standard rooms on the ground floor.

  • There are standard rooms on other floors.

  • The other floors can be accessed by lift.

  • Adjoining rooms are available.

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  • The fitness suite is located on the first floor.

  • The fitness suite is 12m (13yd) from the lift.

  • There is level access to the fitness suite.

  • Level access is by lift.

  • Staff receive no training in assisting disabled people.

  • A portable hearing loop is not available for induction.

  • There is clear manoeuvring space between equipment.

  • There is level access to all of the equipment.

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  • There are standard changing rooms available.

  • The standard changing room is 15m (16yd) from the lift.

  • The standard changing room is 30m (33yd) from the reception desk.

  • The standard changing room is 5m (16ft 5in) from the fitness suite.

  • The standard changing rooms are located within the fitness suite.

  • There is level access to the standard changing rooms.

  • An adapted toilet with a standard level access shower is available in the fitness suite.

  • The adapted toilet has lateral transfer to the right.

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  • There are not standard level access shower facilities available.

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  • Staff do receive disability awareness / equality training.

  • Documents can be requested in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • The assistance dog toilet area is located on the grassed areas at the front of the venue.

  • A member of staff trained in BSL skills is not generally on duty.

  • This service cannot be requested.