You are on Introduction. Skip to the next section.

Introduction

• Related link Thames Clipper Accessibility Information.
• Http://www.thamesclippers.com/route-time-table
• Related link Routes and timetables.
• Http://www.thamesclippers.com/route-time-table
• Related link Thames Clipper Ferry Access Guide.
• Http://www.disabledgo.com/access-guide/royal-borough-of-greenwich/mbna-thames-clippers-ferries

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• Comments View
  • Opening times vary according to the ferry timetable.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Westcombe Park.
• The nearest underground station is North Greenwich (Jubilee Line).
• The nearest DLR station is Canning Town.

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• Comments View
  • The pier is approximately 200m from the O2 entertainment complex.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is O2.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located off the Thames Path.
• There is level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 300cm (9ft 10in).

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• Comments View
  • From the direction of the O2, the walkway towards the pier entrance is covered and with easy slopes.
  • The pier can also be approached directly from the Thames Path.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk is 2m (2yd 7in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• There is not a hearing assistance system.

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• Comments View
  • The ticket office opens at peak times.
  • At other times fares are taken onboard the boat.

You are on Level Change (Pier). Skip to the next section.

Level Change (Pier)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located leading from the ticket office area down to the boarding point.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

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• Comments View
  • The ramp leading to the pier varies from moderate to easy depending on the tide level at the time.
  • It is a long slope without intermediate resting places.

You are on Inside Access (Boarding Area). Skip to the next section.

Inside Access (Boarding Area)

• There is level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.

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• Comments View
  • The outside boarding area has some shelter but may be very windy.
  • There is level access from the boarding area into an enclosed waiting room.
  • There are automatic sliding doors 130cm wide with a 3cm raised threshold.
  • The doors are operated by push pad to enter and sensor to exit.
  • There is fixed seating with armrests in the waiting room and space for wheelchair users to park alongside.
  • There is a vending machine with controls of 130cm high.
  • There is a live service information board on the outside of the waiting room building.
  • There is no information inside the building.

You are on Outside Access (Boarding Points). Skip to the next section.

Outside Access (Boarding Points)

• This information is for the entrance located on the pier.
• There is not level access into the venue.
• The main door(s) open by sliding.
• The doors are single width.
• The door opening is 187cm (6ft 2in) wide.

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• Comments View
  • The doors are unlocked by staff when a boat is moored.

You are on Level Change (Boarding Points). Skip to the next section.

Level Change (Boarding Points)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading from the pier to the ferry.
• The ramp or slope is permanent.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp or slope is 80cm (2ft 7in).

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• Comments View
  • Staff are always available to assist when boarding the boat.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are not accessible toilet facilities within this venue.

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• Comments View
  • The are accessible toilets on the boats which operate the RB1 services from this pier.
  • Please see the guide to MBNA Thames Clipper Ferry for details.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.
• Comments View
  • Standard toilets are available on all the boats serving this pier.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.