Access Guide
Opening Times
- Monday 09:30 - 17:30.
- Tuesday 09:30 - 17:30.
- Wednesday 09:30 - 17:30.
- Thursday 09:30 - 17:30.
- Friday 09:30 - 17:30.
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Comments
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- The centre may also be open outside of these times for special events/ courses..
Location
- The venue is situated outside the centre of the area.
- This venue is situated in Greenwich.
- The venue is situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Westcombe Park.
- The nearest underground station is North Greenwich.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- The dimensions of the marked Blue Badge bays are 200cm x 450cm (6ft 7in x 14ft 9in).
- On street Blue Badge parking is located outside the building.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The on-street Blue Badge bay parking is within a residents' parking zone.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located to the front of the venue.
- There is ramped/sloped access at this entrance.
- There is a bell/buzzer.
- The main door(s) open(s) away from you (push).
- The door(s) may be difficult to open.
- The door(s) is/are single width.
- The width of the door opening is 80cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located leading up from Ormiston Road to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 120cm (3ft 11in).
Outside Access (Garden Entrance)
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Entrance
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- This information is for the entrance located at the rear of the venue, off the meeting hall.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are easy to open.
- The door(s) is/are single width.
- The width of the door opening is 86cm.
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Ramp/Slope
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- The ramp/slope is located directly in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 90cm (2ft 11in).
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Comments
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- To access this entrance please call to arrange a member of staff to meet you.
Reception
- The desk/counter is 6m (6yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are good.
- There is not a hearing assistance system.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- Within the venue there are a range of rooms for private consultations and a meeting hall for larger group activities located on the ground floor.
- There is a tea bar where clients may order drinks or make their own.
- At the rear of the venue there is a garden used for relaxation and gardening courses.
- In the main circulation areas there are handrails along both sides of the corridor.
- Within the venue there are a range of rooms for private consultations and a meeting hall for larger group activities located on the ground floor.
Other Floors
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Steps
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- The floors which are accessible by stairs are G, 1.
- There are 15 steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is not a landing.
- The lighting levels are moderate to good.
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Other
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- The area(s)/service(s) on the floors which are not accessible is/are offices and some counselling rooms.
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Comments
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- All services are available by using rooms on the ground floor.
Accessible Toilet (Right Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is written text signage on or near the toilet door.
- This accessible toilet is approximately 13m (14yd 8in) from the main entrance.
- This accessible toilet is located at the rear of the meeting hall, at the rear of the venue.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 84cm (2ft 9in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 290cm x 165cm (9ft 6in x 5ft 5in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and general domestic waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the left.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 115cm (3ft 9in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 80cm (2ft 7in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- There is a low colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- There is a poor colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
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- Photograph 1-3 shows the bell for assistance if required.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left of the stairs.
- The female and male toilets are approximately 8m (8yd 2ft) from the main entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Comments
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- There are further standard toilets located off the meeting hall.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located at the front of the building.
- Home visits / services are available.
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Comments
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- Some staff will attend appointments in other venues in an advocate role, or carry out home visits.
- Staff can refer clients with a hearing impairment to counsellors trained in BSL to avoid having an intermediary interpreter.