Access Guide
Introduction
- At the time of the survey (February 2018) the construction of the new station building was not fully complete. .
- The new lifts to access the station from Felixstowe Road to the north were expected to be complete by May 2018.
- Platforms 3 and 4 serving the Elizabeth Line (Crossrail services) are expected to be in use by December 2018.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is North Greenwich.
- The nearest DLR station is Woolwich Arsenal.
Opening Hours
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Gayton Road Car Park.
- The car park is located on the south side of the station, below the Harrow Manorway flyover.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The Gayton Road pay and display car park tends to be very busy on weekdays, but we noted that there were Blue Badge Bays available.
- When construction work is complete, it is likely to be possible to drop off on Wilton Road close to the lifts to the station entrance.
Outside Access (Station Entrance)
- This information is for the entrance located on Harrow Manorway.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 200cm (6ft 7in).
Other Floors (Approach to the Station Entrance)
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Steps
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- The floors which are accessible by stairs are Wilton Road to station forecourt.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
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Comments
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- There are similar stairs on the north side of the station, connecting Felixstowe Road with the station forecourt (shown in photographs 3 and 4).
- On the day of the survey there was work going on to complete and clean the stairs .
Lift (Wilton Road to Station Entrance)
- There is a lift for public use.
- The lift is located to the right of the stairs, connecting Wilton Road with the station forecourt.
- The lift is a standard lift.
- The floors which are accessible by this lift are Wilton Road to the station entrance on Harrow Manorway.
- The lift is approximately 15m (16yd 1ft) from the station entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- At the time of our visit there was a temporary easy ramp to enter the lift at the Wilton Road entrance.
- The similar lifts to connect the station entrance with Felixstowe Road were not yet in use. A temporary step-free walking route was signposted from Felixstowe Road, crossing Harrow Manorway at the pedestrian crossing outside Sainsbury's and then crossing back to the station forecourt at a temporary pedestrian crossing at the Harrow Manorway bus stops.
Reception (Ticket Office)
- The desk/counter is 5m (5yd 1ft) from the station entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are bright.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
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Comments
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- The counters have a fixed 75cm high writing shelf in front of the main counter and there is a sliding drawer for tickets and money to be passed through.
- Self-service ticket machines are available to the left of the ticket office.
- Contactless and Oyster card ticketing is accepted at this station for journeys towards London and also eastbound as far as Dartford.
Train Station
- There are generally 6 member(s) of staff on duty.
- The station is staffed.
- There is not an office to obtain help.
- There is a ticket office.
- The ticket office is located to the left of the station concourse.
- The ticket office is 5m (5yd 1ft) from the station entrance.
- The train companies that operate within this station include:.
- Please click here for access information for Southeastern.
- There is not a taxi rank at the station.
- Shops and services within the station include Coffee House and WHSmith.
- All key concourse shops and services have level access.
- There are 2 platform(s) in the station.
- The platform(s) accessed by lift is / are 1 and 2.
- The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1 and 2.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1 and 2.
- Accessible toilets are not located on the platform(s).
- Accessible toilets are located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, speak to a member of staff.
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Comments
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- There are canopies to shelter the platforms but no indoor waiting areas at platform level.
- There are seats with armrests on the platforms.
- There are push button help points which have a hearing loop and general hearing loop points for announcements.
- There is a step between the platform and the train at this station.
- Staff will operate a portable ramp and also telephone through to the arrival station so that a member of staff is waiting.
- Advance notice is preferred for use of the ramp.
Eating and Drinking (Coffee House / WHSmith)
- The following information is for the café.
- The café is located to the right of the station concourse, before the ticket barriers.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- All tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests.
- The standard height for tables is 90cm.
- There is ample room for a wheelchair user to manoeuvre.
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is available.
- Drinking straws are available.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is sandwiches and snacks.
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Comments
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- At the time of the survey the shop had a temporary entrance with double doors, which were held open.
- When complete, these will be removed and the shop will have no doors at the entrance.
Other Floors (Concourse to Platforms)
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Steps
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- The floors which are accessible by stairs are the station concourse and the platforms.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
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- These stairs serve platforms 1 and 2.
- There will be similar stairs to access platforms 3 and 4.
Lift (Concourse to Platforms)
- There is a lift for public use.
- The lift is located to the left of the concourse after the ticket barriers.
- The lift is a standard lift.
- The floors which are accessible by this lift are concourse to platforms.
- The lift is approximately 20m (21yd 2ft) from the station entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 120cm (3ft 11in).
- The dimensions of the lift are 160cm x 160cm (5ft 3in x 5ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- This lift serves platforms 1 and 2.
- There will be a similar lift on the right of the concourse to access platforms 3 and 4.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 20m (21yd 2ft) from the station entrance.
- This accessible toilet is located to the right of the station concourse, after the ticket barriers.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is heavy.
- The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 85cm (2ft 9in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the right of the station concourse, after the ticket barriers.
- The female and male toilets are approximately 20m (21yd 2ft) from the station entrance.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet cubicle with wall mounted grab rails is available.
- Lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the separate baby care room, to the left of the accessible toilet.
- The height of the baby change table once extended is 90cm (2ft 11in).
- Inside the venue, there is level access to the baby change facility.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.