House of Fraser

40-46 Royal Parade, Plymouth, Devon PL1 1DY

01752 266 611

www.houseoffraser.co.uk

Guide Last Updated: 23/05/2018

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Access Guide

  • Monday 09:00 - 17:30.

  • Tuesday 09:00 - 17:30.

  • Wednesday 09:00 - 17:30.

  • Thursday 09:00 - 19:00.

  • Friday 09:00 - 18:00.

  • Saturday 09:00 - 18:00.

  • Sunday 10:30 - 16:30.

  • The venue is in a pedestrian area.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Plymouth.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Guildhall Pay and Display.

  • The car park is located in Catherine Street.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

  • The photographs show the route to the public car park and the designated parking bays within it.

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  • This information is for the entrance located in New George Street.

  • There is level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 150cm (4ft 11in) wide.

  • There is a second set of doors.

  • The doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 160cm (5ft 3in) wide.

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  • This information is for the entrance located in Royal Parade.

  • There is level access into the venue.

  • The main doors open automatically.

  • The doors are double width.

  • The door opening is 170cm (5ft 7in) wide.

  • These doors are push pad operated. .

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  • There is level access to the service.

  • There is a hearing assistance system.

  • The system is a fixed loop.

  • Staff are trained to use the system.

  • This venue does play background music.

  • Music is played throughout the store.

  • Motorised scooters are allowed in public parts of the venue.

  • Lighting levels are bright.

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  • The floors which are accessible by stairs are G, 1, 2, 3, 4 and 5.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G, 1, 2, 3, 4 and 5.

  • The escalators steps are not clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are bright.

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  • The lift is located in the centre of the store.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.

  • The lift is approximately 35m (38yd 10in) from the main entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 105cm (3ft 5in).

  • The dimensions of the lift are 200cm x 160cm (6ft 7in x 5ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • There are 2 identical lifts in the same location.

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  • The following information is for the cafe.

  • Once inside, there is not level access to the service.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is 3m (9ft 10in) from the café entrance.

  • The distance between the floor and the lowest table is 49cm (1ft 7in).

  • The distance between the floor and the highest table is 73cm (2ft 5in).

  • Menus are wall only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are not clearly written.

  • Menus are presented in contrasting colours.

  • The type of food served here is hot and cold snacks.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading into the café.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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  • The following information is for the restaurant.

  • Once inside, there is level access to the service.

  • Full table service is not available.

  • Food or drinks are ordered from the counter.

  • Food or drinks can be brought to the table.

  • There is a lowered section at the service counter.

  • There is ample room for a wheelchair user to manoeuvre.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is 25m (27yd 1ft) from the lift.

  • The distance between the floor and the lowest table is 48cm (1ft 7in).

  • The distance between the floor and the highest table is 72cm (2ft 4in).

  • Menus are wall only.

  • Menus are not available in Braille.

  • Menus are not available in large print.

  • Picture menus are not available.

  • Menus are not clearly written.

  • Menus are not presented in contrasting colours.

  • The type of food served here is hot and cold meals and snacks.

  • The restaurant is situated on the fifth floor.

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  • Accessible toilet facilities are available.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 20m (21yd 2ft) from the lift.

  • This accessible toilet is located on the fifth floor, to the right as you exit the lift.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from the Dingle's Restaurant on the fifth floor.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 160cm x 260cm (5ft 3in x 8ft 6in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 60cm (1ft 12in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are coat hook(s).

  • The coat hook is within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on the right.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 44cm (1ft 5in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is poor.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

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  • Standard toilets are available.

  • The female and male toilets are located on the 5th floor, right as you exit the lift.

  • The female and male toilets are 20m (22yd) from the lift.

  • Inside the venue, there is level access to the female and male toilet.

  • This is by lift.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in a separate room next to the 5th floor toilets.

  • The height of the baby change table once extended is 90cm (2ft 11in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

  • Additional standard toilets are available on the 1st floor.

  • The photograph shows the baby changing facility.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.

  • The photograph shows an accessible fitting room.

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