Bookings and Admissions

Peterborough City Hospital, Bretton Gate, Peterborough, Cambridgeshire PE3 9GZ

01733 678 000

nwangliaft.pals@nhs.net

www.nwangliaft.nhs.uk/

Guide Last Updated: 14/11/2017

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Access Guide

  • Peterborough City Hospital is situated off Bretton Gate which is to the North West of Peterborough City Centre, just off the A47. The hospital is clearly signposted from all major routes which include the A47, the A1139 and the A15. If you are dropping someone off at the hospital there are allocated drop off points, located near to most entrances to the hospital.

  • The main car park is located directly outside the main entrance to the hospital. Additional car parks are located throughout the hospital grounds, outside all entrances. As you enter, please take a ticket from the entrance barrier. You need to keep your ticket with you and pay at the pay station on your way back to your car. Designated Blue Badge car parks are not barrier controlled and are located outside the main hospital entrance, the Haematology/Oncology entrance, the Emergency Care entrance, and the Women's and Childrens Unit. Parking is free for Blue Badge holders. If space is not available in the Blue Badge car parks please park in any barrier controlled car park and present your ticket and Blue Badge to the main reception desk for validation prior to leaving the hospital. Parking is free for all cancer patients. Please present your ticket to the Haematology/Oncology or Radiotherapy reception desk for validation prior to leaving the hospital.

  • There are onsite bus stops, including one which is located close to the main entrance. Buses do not stop at the bus stop outside the main entrance between 07:30 and 09:00 and 16:30 to 18:00, there is an alternative bus stop (near the traffic lights), a short walk from the Main Hospital on the Hospital campus. There is an electronic bus timetable situated in the Main Atrium. You can use Traveline to start to plan your journey by bus.

  • The nearest station is Peterborough which is 1.9 miles away. The main bus station is opposite the Railway Station. There are regular buses to the Hospital. To view the route use the Google Maps link in the Useful Links section below.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located on Level 0, between the Atrium and Core A lift.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01733 673 405.

  • The email address for the Patient Advice and Liaison Service (PALS) is nwangliaft.pals@nhs.net.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found at main reception.

  • Volunteers do receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • Hospital staff and volunteers receive deaf awareness training.

  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.

  • There is not an assistance dog toilet or toileting area on the hospital site.

  • Water bowls for assistance dogs are available on request.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • A mobility scooter charging point is not available at the hospital.

  • Mobility aids are available to help patients move around and include; wheelchairs, mobile hoists and adjustable beds.

  • To obtain mobility aids please contact reception.

  • Additional hospital services link (new tab) - click here.

  • The hospital does have a dedicated car park.

  • The car park is located in front of the main hospital entrance.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does have a barrier control system.

  • Controls at the barrier are within the range of 100cm to 110cm.

  • The barrier controls/touchscreen can be reached from the car.

  • The car park surface is tarmac.

  • There is not a/are not clearly marked/signposted Blue Badge parking bay(s) available.

  • There are parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located at the entrance to the car park, throughout the car park and at the payment machines in the hospital building.

  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.

  • Parking is free for Blue Badge holders.

  • Payment machines are located inside the hospital building.

  • There is not a payment machine at a convenient height for wheelchair users.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are slopes/ramps.

  • The hospital entrance is not clearly visible from the car park.

  • The route from the car park to the hospital entrance is clearly signposted.

  • Parking is free for Blue Badge holders throughout the car park.

  • Blue Badge holders have to take the badge and car park ticket to the main reception desk in the main hospital.

  • The time clock for the Blue Badge has to be left in the car if parking in a Blue Badge bay.

  • After showing a member of staff on reception your Blue Badge, the receptionist will validate the ticket.

  • Once the ticket is validated exiting the car park is free.

  • There are 9 parent and child bays at the front of the car park.

  • There are additional similar payment machines throughout the main hospital building atrium.

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  • The hospital does have a dedicated car park.

  • The car parking facilities are for Blue Badge holders only.

  • The car park is located in front of the main hospital building.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does not have a barrier control system.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 364cm x 605cm (11ft 11in x 19ft 10in).

  • There is a 120cm hatched zone around the Blue Badge parking bay(s).

  • The dimensions of other designated Blue Badge parking bay(s) vary in size.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is not a designated drop-off point.

  • There are not parking charges for the hospital car park.

  • Payment signs are located at the entrance to the car park and throughout the car park.

  • Payment signs do make it clear if parking charges apply to Blue Badge holders.

  • Parking is free for Blue Badge holders.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are dropped kerbs.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 42m (45yd 2ft) from the main hospital entrance.

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  • There is a designated drop-off point.

  • The drop-off point is located in front of the main hospital building.

  • There is not a dropped kerb from the drop-off point.

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  • Bookings and Admissions is/are located at the rear left of the hospital main entrance lobby.

  • To see the hospital map please click here (opens new tab).

  • Access to Bookings and Admissions is via the main entrance.

  • Enter via the main entrance and proceed past the main reception. Cross the atrium. Bookings and Admissions is on the left, between Delimarche and PALS.

  • There is step free access to Bookings and Admissions.

  • Bookings and Admissions is approximately 35m from the main entrance.

  • Wayfinding signage is provided.

  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

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  • This information is for the entrance located at the front of the main hospital building.

  • The entrance area/door is not clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • There are bollards outside this entrance.

  • The minimum width between the bollards/wall is 186cm.

  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.

  • There is no hand sanitiser at this entrance.

  • Standard manual wheelchairs are available for people to borrow at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 161cm.

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is/are double width.

  • The width of the door opening is 162cm.

  • The ramp/slope is located in the doorway of the second set of doors.

  • The ramp/slope gradient is easy.

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  • Monday 17:00 - 19:00.

  • Tuesday 17:00 - 19:00.

  • Wednesday 17:00 - 19:00.

  • Thursday 17:00 - 19:00.

  • Friday 17:00 - 19:00.

  • Saturday Closed.

  • Sunday Closed.

  • The reception point is located at the rear left of the entrance lobby.

  • The reception point is approximately 35m (38yd 10in) from the main entrance.

  • Clear signage for the reception area/desk is visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.

  • The reception counter is not placed in front of a background which is patterned.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is low (76cm or lower).

  • There is not sufficient space to write or sign documents on the counter.

  • The counter is not staffed.

  • There is not a bell to attract attention.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • The hearing assistance system is signed.

  • Staff are trained to use the system.

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  • The nearest accessible toilet facility is located within the main entrance lobby.

  • The nearest standard toilet facilities are located in the main corridor at the rear right of the main entrance lobby.