Ambulatory Care Unit

Peterborough City Hospital, Bretton Gate, Peterborough, Cambridgeshire PE3 9GZ

01733 677 779

nwangliaft.pals@nhs.net

www.nwangliaft.nhs.uk/

Guide Last Updated: 14/11/2017

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Access Guide

  • Peterborough City Hospital is situated off Bretton Gate which is to the North West of Peterborough City Centre, just off the A47. The hospital is clearly signposted from all major routes which include the A47, the A1139 and the A15. If you are dropping someone off at the hospital there are allocated drop off points, located near to most entrances to the hospital.

  • The main car park is located directly outside the main entrance to the hospital. Additional car parks are located throughout the hospital grounds, outside all entrances. As you enter, please take a ticket from the entrance barrier. You need to keep your ticket with you and pay at the pay station on your way back to your car. Designated Blue Badge car parks are not barrier controlled and are located outside the main hospital entrance, the Haematology/Oncology entrance, the Emergency Care entrance, and the Women's and Childrens Unit. Parking is free for Blue Badge holders. If space is not available in the Blue Badge car parks please park in any barrier controlled car park and present your ticket and Blue Badge to the main reception desk for validation prior to leaving the hospital. Parking is free for all cancer patients. Please present your ticket to the Haematology/Oncology or Radiotherapy reception desk for validation prior to leaving the hospital.

  • There are onsite bus stops, including one which is located close to the main entrance. Buses do not stop at the bus stop outside the main entrance between 07:30 and 09:00 and 16:30 to 18:00, there is an alternative bus stop (near the traffic lights), a short walk from the Main Hospital on the Hospital campus. There is an electronic bus timetable situated in the Main Atrium. You can use Traveline to start to plan your journey by bus.

  • The nearest station is Peterborough which is 1.9 miles away. The main bus station is opposite the Railway Station. There are regular buses to the Hospital. To view the route use the Google Maps link in the Useful Links section below.

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.

  • The Patient Advice and Liaison Service (PALS) is located on Level 0, between the Atrium and Core A lift.

  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01733 673 405.

  • The email address for the Patient Advice and Liaison Service (PALS) is nwangliaft.pals@nhs.net.

  • There are volunteers available for help and assistance at the hospital.

  • Volunteers can be found at main reception.

  • Volunteers do receive disability awareness / equality training.

  • Hospital staff do receive disability awareness / equality training.

  • Hospital staff and volunteers receive deaf awareness training.

  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.

  • There is not an assistance dog toilet or toileting area on the hospital site.

  • Water bowls for assistance dogs are available on request.

  • BSL interpreters can be provided on request.

  • Language interpreters can be provided on request.

  • A mobility scooter charging point is not available at the hospital.

  • Mobility aids are available to help patients move around and include; wheelchairs, mobile hoists and adjustable beds.

  • To obtain mobility aids please contact reception.

  • Additional hospital services link (new tab) - click here.

  • The hospital does have a dedicated car park.

  • The car park is located to the left hand side of the main hospital building facing Ambulatory Care.

  • The car park type is open air/surface.

  • The car park does not have a height restriction barrier.

  • The car park does have a barrier control system.

  • The barrier controls/touchscreen can be reached from the car.

  • The car park surface is tarmac.

  • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.

  • The Blue Badge bay(s) is/are clearly marked.

  • There is/are 7 designated Blue Badge parking bay(s) within the hospital car park.

  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 355cm x 482cm (11ft 8in x 15ft 10in).

  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is not a designated drop-off point.

  • There are parking charges for the hospital car park.

  • Payment signs are provided.

  • Payment signs are clearly presented.

  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.

  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.

  • Parking is free for Blue Badge holders.

  • Payment machines are located inside the hospital building and at the side of the car park.

  • There is not a payment machine at a convenient height for wheelchair users.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are dropped kerbs.

  • The hospital entrance is clearly visible from the car park.

  • The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the Ambulatory Care entrance.

  • Parking is free for Blue Badge holders throughout the car park.

  • Blue Badge holders have to take the badge and car park ticket to the main reception desk in the main hospital.

  • The time clock for the Blue Badge has to be left in the car if parking in a Blue Badge bay.

  • After showing a member of staff on reception your Blue Badge, the receptionist will validate the ticket.

  • Once the ticket is validated exiting the car park is free.

  • This car park is 37m from the Haematology/Oncology unit.

  • This car park is 145m from the main hospital entrance.

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  • There is a designated drop-off point.

  • The drop-off point is located in front of the Haematology/Oncology and Ambulatory Care units.

  • There is a dropped kerb from the drop-off point.

  • The dropped kerb does have tactile paving.

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  • Monday 08:00 - 22:00.

  • Tuesday 08:00 - 22:00.

  • Wednesday 08:00 - 22:00.

  • Thursday 08:00 - 22:00.

  • Friday 08:00 - 22:00.

  • Saturday 08:00 - 20:00.

  • Sunday 08:00 - 20:00.

  • This information is for the entrance located at the front of the building.

  • The entrance area/door is clearly signed.

  • There is ramped/sloped access at this entrance.

  • There is a canopy or recess which provides weather protection at this entrance.

  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.

  • Standard manual wheelchairs are available for people to borrow at this entrance.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is/are double width.

  • The width of the door opening is 140cm.

  • There is a second set of doors.

  • The door(s) open(s) automatically (towards you).

  • The door(s) is/are double width.

  • The width of the door opening is 176cm.

  • The ramp/slope is located in front of the entrance.

  • The ramp/slope gradient is easy.

  • The ramp/slope is permanent.

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  • The reception point is located ahead on entering through the Ambulatory Care Unit entrance.

  • The reception point is approximately 2m (2yd 7in) from the Ambulatory Care Unit entrance.

  • The reception area/desk is clearly visible from the entrance.

  • There is step free access to the reception point.

  • There is a clear unobstructed route to the reception point.

  • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.

  • The reception counter is not placed in front of a background which is patterned.

  • The lighting levels at the reception point are good.

  • The height of the reception counter is high (110cm+).

  • There is sufficient space to write or sign documents on the counter.

  • There is a low section of the counter (76cm or below) available.

  • There is not sufficient space to write or sign documents on the low section of the counter.

  • The counter is staffed.

  • There is a hearing assistance system.

  • The type of system is a fixed loop.

  • The hearing assistance system is signed.

  • Staff are trained to use the system.

  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

  • There is a waiting area close to the reception point.

  • Access to the waiting area is unobstructed.

  • The type of flooring is vinyl/laminate.

  • There is not sufficient space for a wheelchair user to use the waiting area.

  • There are seats with armrests on both sides.

  • No tables are permanently fixed.

  • The waiting room / area does not have background music playing.

  • There is not a flashing fire alarm beacon within the waiting room / area.

  • There is not a television.

  • Vending machines are available.

  • A water dispenser is not available.

  • There is not a play area or toys/books for a child to play with.

  • There is space for an assistance dog to rest within the seating area.

  • Lighting levels are medium.

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  • There is level access once inside.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • Wayfinding signage is available.

  • No Braille signage is available.

  • No tactile signage is available.

  • Some pictorial signage is available.

  • The type of flooring in walkways and corridors is vinyl/laminate.

  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

  • The lighting levels are medium.

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  • There is / are 10 consultation / treatment room(s) available.

  • The name / number of the room surveyed was; Consulting Room 1.

  • The consultation / treatment room is approximately 8m from the Ambulatory Care Unit entrance.

  • There is level access to the consultation / treatment room.

  • There is a/are door(s) into the consultation / treatment room.

  • The door(s) open(s) away from you (push).

  • The door(s) is/are single width.

  • The door(s) is/are heavy.

  • The width of the door opening is 88cm (2ft 11in).

  • The type of flooring is vinyl/laminate.

  • There is room for a wheelchair user to manoeuvre.

  • There is a bed / couch.

  • The bed / couch is adjustable.

  • There is sufficient space next to the bed/couch for a mobile hoist to operate.

  • There is a chair.

  • No chairs are permanently fixed.

  • The chair(s) is not/are not adjustable.

  • All chairs have armrests available.

  • All tables are permanently fixed.

  • A hoist is not available.

  • The room does not have background music playing.

  • There is not a flashing fire alarm beacon within the room.

  • Lighting levels are medium.

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  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is tactile, pictorial and written text signage on or near the toilet door.

  • This accessible toilet is located to the right on entering through the Ambulatory Care Unit entrance.

  • This accessible toilet is approximately 4m (4yd 1ft) from the Ambulatory Care Unit entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The door is heavy.

  • The width of the accessible toilet door is 88cm (2ft 11in).

  • The dimensions of the accessible toilet are 183cm x 245cm (6ft x 8ft).

  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 122cm (4ft).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • There is not a spatula type lever flush.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are waste paper pedal bin disposal units.

  • There is not a flashing fire alarm beacon within the cubicle.

  • There is a/are coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There is a mirror.

  • Mirrors are not placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is not a hand dryer.

  • There is a towel dispenser.

  • The towel dispenser can be reached from seated on the toilet.

  • The towel dispenser is not placed higher than 100cm (3ft 3in).

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 87cm.

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The toilet seat colour contrast is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

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  • Standard toilet facilities are available.

  • The shared toilets that were surveyed are located in the main corridors, either side of the main reception desk.

  • The shared toilet(s) is/are approximately 12m (13yd 4in) from the Ambulatory Care Unit entrance.

  • Inside the venue, there is level access to the shared toilet(s).

  • An ambulant toilet with wall mounted grab rails is not available.

  • Lighting levels are medium.

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