Intu Eldon Square Shopping Centre

Eldon Square, Newcastle upon Tyne NE1 7JB

01912 611 891

denise.tweedy@intu.co.uk

www.eldon-square.co.uk

Guide Last Updated: 17/02/2017

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Access Guide

  • Monday 09:00 - 20:00.

  • Tuesday 09:00 - 20:00.

  • Wednesday 09:00 - 20:00.

  • Thursday 09:00 - 20:00.

  • Friday 09:00 - 20:00.

  • Saturday 09:00 - 19:00.

  • Sunday 11:00 - 17:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Newcastle Central.

  • The nearest Metro Station is Monument.

  • The venue does not have its own car park.

  • There is a car park for public use within 200m (approx).

  • The name of the car park is Eldon Square.

  • The car park is located off Percy Street, leading into the adjoining John Lewis.

  • On street marked Blue Badge bays are not available.

  • Clearly signed and / or standard marked parking bays are not available.

  • There is not a designated drop off point.

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  • This information is for the entrance located on Northumberland Street.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 180cm (5ft 11in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading up to and beyond the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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  • This information is for the entrance located off Northumberland Street.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 125cm (4ft 1in) wide.

  • There is a similar entrance opposite this area, up from Prudhoe Place which is accessed by 15+ steps.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the path leading to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

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  • This information is for the entrance located leading in from bus stances.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 160cm (5ft 3in) wide.

  • The photograph shows the automatic doors leading from the waiting area to the loading bays for the buses.

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  • This information is for the entrance located by the bus station from Prudhoe Place.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 125cm (4ft 1in) wide.

  • There are further doors at the opposite end of the bus station from Percy Street.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading through the bus statioon.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There is an easy slope throughout the bus station and a moderate slope leading down into the shopping centre here.

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  • This information is for the entrance located on the ground floor from Newgate Street.

  • There is level access into the venue.

  • Level access is via lift.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 160cm (5ft 3in) wide.

  • This entrance gives access to the lift on the left which is used to access the main shopping centre above.

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  • This information is for the entrance located on the ground floor from Clayton Street.

  • There is level access into the venue.

  • Level access is via lift.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 150cm (4ft 11in) wide.

  • This entrance gives access to the ground floor with a lift on the right or the escalators to the left going up to the main shopping centre.

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  • This information is for the entrance located at the corner of Nelson Street and Clayton Street.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 185cm (6ft 1in) wide.

  • There are entrances to the left here for Eldon Leisure which offers a public lift to access the main shopping centre above.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located to the right as you face the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on the left going up.

  • There is a / are step(s) to access this area / service.

  • The step(s) is/are located in front of the entrance.

  • There is / are 7 step(s) to the area / service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is / are not clearly marked.

  • The step(s) is / are deep.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp or slope does bypass the step(s).

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  • This information is for the entrance located at the corner of Blackett Street and Grainger Street.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located along the corridor leading up to the shopping centre.

  • There is / are 15+ step(s) to the area / service.

  • The lighting levels at the steps are bright.

  • The step(s) is / are clearly marked.

  • The step(s) is / are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp or slope does not bypass the step(s).

  • This area of the shopping centre was under refurbishment at the time of research, and no lift was immediately available here.

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  • This information is for the entrance located opposite the main square on Blackett Street.

  • There is level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 170cm (5ft 7in) wide.

  • This entrance is at the opposite side from the Nelson Street entrance and offers the same Eldon Leisure lift up to the shopping centre.

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  • This information is for the entrance located off Eldon Square.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 240cm (7ft 10in) wide.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading down beyond the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

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  • This information is for the entrance located along to the left of the Eldon Square entrance.

  • There is not level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 140cm (4ft 7in) wide.

  • There is a second set of doors.

  • The door(s) open automatically (towards you).

  • The doors are double width.

  • The door opening is 125cm (4ft 1in) wide.

  • The second doors are beyond the stairs.

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  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located leading up to and beyond the entrance.

  • There is / are 15+ step(s) to the area / service.

  • The lighting levels at the steps are bright.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is / are not clearly marked.

  • The step(s) is / are deep.

  • The steps do have handrails.

  • The handrails are on both sides.

  • There are 11 steps leading up to the entrance and a further set of steps with a landing inside.

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  • The desk is 55m (60yd 5in) from the Newgate Street lift.

  • There is level access to reception from the entrance.

  • This is by lift.

  • The reception desk is medium height (77cm - 109cm).

  • The desk has a low (76cm or lower) section.

  • The lighting levels are bright.

  • There is not a hearing assistance system.

  • There is a similar desk at the opposite end near the top of the slope from the Northumberland Street and Prudhoe Chare entrances.

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  • There is not level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music/noise.

  • Music/noise is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

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  • There is a ramp or slope to access this service.

  • The ramp or slope is located throughout the shopping centre.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • There are various long slopes throughout different areas with some easy to moderate inclines.

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  • The floors which are accessible by stairs are G-1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are deep (18cm+).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

  • There are several sets of steps throughout the centre.

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  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1-2.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are clearly marked.

  • The lighting levels are bright.

  • There are escalators available at the Clayton Street entrance, towards the Eldon Garden Shopping Centre link bridge, and in the centre circle.

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  • There is a lift for public use.

  • The lift is located to the left as you enter.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 5m (5yd 1ft) from the Newgate Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 129cm (4ft 3in).

  • The dimensions of the lift are 160cm x 230cm (5ft 3in x 7ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • There are many similar lifts throughout the centre including near the Clayton Street and Nelson Street entrances and by the central escalator near the bus station.

  • Further lifts are located within Eldon Leisure and John Lewis.

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  • The facility is located on the first floor towards Newgate Street.

  • The facility is 9m (9yd 2ft) from the Newgate Street lift.

  • There is level access to the facility.

  • You do need a key for the facility.

  • It is not a radar key.

  • The key can be obtained from a member off staff or the nearby information desk.

  • The door opens outwards.

  • The width of the door is 86cm (2ft 10in).

  • The dimensions of the facility are 270cm x 310cm (8ft 10in x 10ft 2in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is free standing.

  • The length of the bench is 175cm (5ft 9in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers all areas in cubicle.

  • The sling is attached to the hoist by hook.

  • The facility toilet is peninsular.

  • The transfer space on the left as you face the toilet is 82cm (2ft 8in).

  • The transfer space on the right as you face the toilet is 88cm (2ft 11in).

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rails are on both sides.

  • The type of sink is fixed.

  • Wall mounted hand rails are available at the sink.

  • As you face the sink, rails are available on both sides.

  • Disposal facilities are available.

  • A privacy screen is available.

  • Wide tear off paper roll is available.

  • The facility has a non slip floor.

  • A functioning emergency alarm is available.

  • It is not a push button style alarm.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 5m (5yd 1ft) from the Newgate Street lift.

  • The accessible toilet is located to the left from the lift before the changing place.

  • There is level access to the accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from a member of staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 86cm (2ft 10in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 100cm (3ft 3in).

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink can be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is fair.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

  • There are further accessible toilets throughout the centre including near the Clayton Street entrance and off the central circle area.

  • There is an easy ramp up to the ground floor toilets from the central circle.

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  • Standard toilets are available.

  • The female and male toilets are located towards the Claytopn Street entrance.

  • The female and male toilets are 16m (17yd 1ft) from the lift.

  • Inside the venue, there is level access to the female and male toilets.

  • This is by lift.

  • An ambulant toilet cubicle with wall mounted grab rails is available.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located within some ambulant cubicles in the male and female toilets.

  • The height of the baby change table once extended is 80cm (2ft 7in).

  • There are additional baby changing rooms near the standard toilets which offer 86cm and 96cm high tables.

  • There are further standard toilets throughout the centre.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are available in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is generally on duty.

  • Staff are trained to BSL level (unknown at time of research).