You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include the travel information kiosk, shoppers lockers and Cosy News shop.
• Services / facilities within the grounds include a taxi rank.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• The nearest National Rail station is Newcastle Central.
• The nearest underground station is Haymarket Metro.

You are on Opening Times (Bus Station). Skip to the next section.

Opening Times (Bus Station)

• The venue is open 24hrs.

You are on Opening Times (Travel Information). Skip to the next section.

Opening Times (Travel Information)

• Monday 08:00 - 18:00.
• Tuesday 08:00 - 18:00.
• Wednesday 08:00 - 18:00.
• Thursday 08:00 - 18:00.
• Friday 08:00 - 18:00.
• Saturday 08:00 - 18:00.
• Sunday 10:30 - 16:30.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Intu Eldon Square.
  • The car park is located on Percy Street.
  • There is a/are Blue Badge parking bay(s) available within the car park.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance - Percy Street). Skip to the next section.

Outside Access (Main Entrance - Percy Street)

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• Entrance View
  • This information is for the entrance located at the front of the building on Percy Street.
  • There is ramped/sloped or stepped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 215cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located on the footpath leading to the entrance.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) has/have tactile paving at the top and bottom.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (Rear Entrance- Prudhoe Place). Skip to the next section.

Outside Access (Rear Entrance- Prudhoe Place)

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• Entrance View
  • This information is for the entrance located on Prudhoe Place.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 215cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located on the pathway leading to the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service(s).
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are good.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the walkway in the bus terminal.
• The ramp/slope gradient is slight.

You are on Outside Access (Stand E Entrance). Skip to the next section.

Outside Access (Stand E Entrance)

• This information is for the entrance located next to the travel information kiosk.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 180cm (5ft 11in) wide.

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• Second set of doors View
  • There is a small raised threshold in the doorway.

You are on Level Change (Stand E Entrance). Skip to the next section.

Level Change (Stand E Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.
• The ramp does not have handrails.

You are on Bus Station. Skip to the next section.

Bus Station

• The station is staffed.
• There are generally 1 member(s) of staff on duty.
• The station is not staffed between 18:00 - 08:00 (Mon - Sat) and 16:30 - 10:30 (Sun).
• There is not an office to obtain help (other than the ticket office).
• There is a ticket office / travel centre.
• The ticket office / travel centre is located between stands E and F.
• The ticket office / travel centre is 33m (36yd 3in) from the rear entrance.
• There are 10 stands / bays.
• The stands accessed by ramp / slope are A-J.
• Announcements are visual.
• The bus companies operating within this station are Northeast, Stage Coach and Arriva.
• There is a taxi rank at the station.
• The taxi rank is located opposite the venue on Prudhoe Place.
• There is not a wheelchair for patrons to borrow.
• Shops and services within the station include shoppers lockers and the Cosy News shop.
• Not all key concourse shops and services have level access.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water cannot be provided for an assistance dog.