Eldon Garden Shopping Centre

Percy Street, Newcastle upon Tyne, Tyne and Wear NE1 7RA

01912 610 117

enquiries@eldon-garden.co.uk

www.eldon-garden.co.uk/

Guide Last Updated: 20/12/2016

Something changed?

Access Guide

  • Monday 09:00 - 18:00.

  • Tuesday 09:00 - 18:00.

  • Wednesday 09:00 - 18:00.

  • Thursday 09:00 - 18:00.

  • Friday 09:00 - 18:00.

  • Saturday 09:00 - 18:00.

  • Sunday 11:00 - 17:00.

  • The venue is situated within the centre of the city.

  • This venue is situated in Newcastle.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Newcastle Central.

  • The nearest underground station is Haymarket.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • The car park is at the back of the venue.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There are 10+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 290cm x 450cm (9ft 6in x 14ft 9in).

  • The nearest designated bay is 15m (16yd 1ft) from the lift (Car park).

  • The furthest designated bay is 35m (38yd 10in) from the lift (Car park).

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is concrete.

  • There is a dropped kerb / non stepped access from the car park to the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 215cm (7ft 1in).

  • There is not a designated drop off point.

1
  • This information is for the entrance located on Morden Street.

  • There is not level access into the venue.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 160cm (5ft 3in) wide.

1
  • There is a ramp or slope to access this service.

  • The ramp or slope is located after the Morden Street entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does not have handrails.

  • There are steps to access this area / service.

  • The steps are located in front of the Morden Street entrance.

  • There is / are 12 step(s) to the area / service.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp or slope does not bypass the steps.

1
2
  • This information is for the entrance located on Percy Street.

  • There is not level access into the venue.

  • The main doors open towards you (pull).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 160cm (5ft 3in) wide.

  • There is a small raised threshold in the doorway.

  • There is a second set of doors.

  • The doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 160cm (5ft 3in) wide.

  • There is a small raised threshold in the doorway.

1
  • There are steps to access this area / service.

  • The steps are located after the first set of doors.

  • There is / are 15+ step(s) to the area / service.

  • The lighting levels at the steps are bright.

  • The steps are not clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

1
  • This information is for the entrance located on Percy Street next to Tesco Express.

  • There is level access into the venue.

  • The main doors open automatically (towards you).

  • The doors are double width.

  • The door opening is 150cm (4ft 11in) wide.

1
  • This information is for the entrance located on Leazes Lane.

  • There is not level access into the venue.

  • The main doors open away from you (push).

  • The doors are double width.

  • The doors are heavy.

  • The door opening is 160cm (5ft 3in) wide.

1
  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1.

  • The escalators steps are clearly marked.

  • The head and foot of the escalators are clearly marked.

  • The lighting levels are bright.

1
  • There is not level access to the service.

  • There is not a hearing assistance system.

  • This venue does not play background music.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

1
2
  • There is a ramp or slope to access this service.

  • The ramp or slope is located throughout the venue in various locations.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does not have handrails.

1
2
  • The floors which are accessible by stairs are G-1-2.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1-2.

  • The escalators steps are clearly marked.

  • The head and foot of the escalators are clearly marked.

  • The lighting levels are bright.

1
2
  • The lift is located after the accessible entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2.

  • The lift is 3m (3yd 10in) from the accessible entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 75cm (2ft 6in).

  • The dimensions of the lift are 90cm x 190cm (2ft 11in x 6ft 3in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is low.

1
  • The floors which are accessible by stairs are G-1-2-3-4-5-6-7-8-9.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are bright.

1
  • There is a lift for public use.

  • The lift is located next to all accessible parking bays.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1-2-3-4-5-6-7-8-9.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 95cm (3ft 1in).

  • The dimensions of the lift are 100cm x 160cm (3ft 3in x 5ft 3in).

  • There are separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

1
  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 30m (32yd 2ft) from the first floor lift (Eldon Garden Shopping Centre).

  • This accessible toilet is located next to the Eldon Garden Kitchen.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 90cm (2ft 11in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 200cm x 210cm (6ft 7in x 6ft 11in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 160cm (5ft 3in).

  • There is a dropdown rail on the transfer side.

  • There is a flush, however it is not on the transfer side.

  • The tap type is twist/turn.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary disposal units.

  • There is not a/are not coat hook(s).

  • Wall mounted grab rails are available for the toilet.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The contrast between the dropdown rail(s) and wall is fair.

  • The contrast between the walls and floor is fair.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the accessible toilet.

  • The height of the baby change table once extended is 85cm (2ft 9in).

1
  • Standard toilets are available.

  • The female and male toilets are located next to the Eldon Garden Kitchen.

  • The female and male toilets are 33m (36yd 3in) from the first floor lift (Eldon Garden Shopping Centre).

  • Inside the venue, there is level access to the female and male toilet.

  • This is by lift.

  • Lighting levels are bright.

1
  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 47m (51yd 1ft) from the second floor lift (Eldon Garden Shopping Centre).

  • This accessible toilet is located next to the Management Suite.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens inwards.

  • The door is locked by a twist lock.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 160cm x 390cm (5ft 3in x 12ft 10in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 110cm (3ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is twist/turn.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and non-infectious waste disposal units.

  • There is not a/are not coat hook(s).

  • Wall mounted grab rails are available for the toilet.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is a shelf within the accessible toilet.

  • The shelf is not higher than 95cm (3ft 1in).

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is poor.

  • The contrast between the internal door and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is fair.

  • The contrast between the dropdown rail(s) and wall is fair.

  • The contrast between the walls and floor is poor.

  • The lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the accessible toilet.

  • The height of the baby change table once extended is 85cm (2ft 9in).

1
  • Standard toilets are available.

  • The female and male toilets are located next to the Management Suite.

  • The female and male toilets are 52m (56yd 2ft) from the second floor lift (Eldon Garden Shopping Centre).

  • Inside the venue, there is level access to the female and male toilet.

  • This is by lift.

  • Lighting levels are bright.

1
  • Staff do not receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents can be requested in large print.

  • A bowl of water can be provided for an assistance dog.

  • A member of staff trained in BSL skills is not normally on duty.