Access Guide
Summary
- Services/facilities within the venue include a Reception Desk, Concorde Plane and Museum Exhibits, Jet Age Plane Section and Exhibits, Theatre Film Room, Trident Cockpit Display, further Exhibits and Toilets.
- Services / facilities within the grounds include the adjoining Aviator Café and linked Shop and Ticket/Information Reception Desk.
Additional Hangars and Exhibits throughout the grounds. - For the National Museum of Flight - Getting Around The Grounds AccessAble Access Guide please click here (new tab).
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Comments
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- This Hangar is also known as Hangar 4.
Getting Here
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By Road
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- The venue is located before East Fortune on the B1347 road from the A1 to North Berwick.
The B1347 road is located between Haddington and East Linton from the A1. - There is a car park from the shop leading up to the middle of the site with several designated parking areas around the site.
- The venue is located before East Fortune on the B1347 road from the A1 to North Berwick.
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By Bus
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- There is a bus stop within 150 metres of the venue.
- The bus stop is served by bus 121.
There is a bus drop off and pick up point within the grounds of the museum itself.
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By Train
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- The nearest Railway Station is Drem.
- Drem Railway Station is approximately 3 miles away and can be reached using the 121 bus or by taxi.
- For more information on Drem Station please click here (opens new tab).
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located near the woods.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact a member of staff.
- Dog waste bags are available.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located in the courtyard at the rear of the shop.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The height of the intercom is 145cm (4ft 9in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 146cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the opening is 143cm.
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Ramp/Slope
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- The ramp/slope is located on the path leading to the entrance and immediately beyond the entrance.
- The gradient of the ramp/slope is slight.
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Comments
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- There are handrails available on both sides beyond the entrance.
- This entrance is accessed via the shop, although it can be accessed from the car park gate.
- The café main entrance can also be used to access the second doors here via the link corridor.
Reception
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Reception
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- The reception point is located to the left as you enter, beneath the plane.
- The reception point is approximately 26m (28yd 1ft) from the main entrance.
- Clear signage for the reception area/desk is not visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The counter is placed in front of a plain background.
- The lighting levels at the reception point are good.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the reception point.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
- The type of flooring in the reception area is concrete.
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Reception Seating Area
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- There is a seating area close to the reception point.
- Access to the seating area is unobstructed.
- There is sufficient space for a wheelchair user to use the seating area.
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Comments
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- This reception provides audio and scripted guides.
- There is a wheelchair available to borrow from here.
Inside Access
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Access and Circulation
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- There is step-free access throughout the majority of the building.
- There is not a/are not door(s) in corridors/walkways which have to be opened manually.
- Handrails with a rounded or oval profile are not provided in corridors/walkways.
- The type of flooring throughout is carpet and concrete.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is good colour contrast between the walls and floor in the majority of corridors/walkways.
- The lighting levels are good.
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Signage
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
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Audio
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- This venue does not play background music/sound.
- There is a hearing assistance system.
- The system is a fixed loop.
- The fixed hearing loop is fitted in the Film Theatre.
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Comments
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- There are some low height narrow ropes to limit access around some exhibits.
Attraction / Exhibit
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Attraction / Exhibit
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- There is not step-free level access throughout this area.
- There is a ramped level change onto the carpeted area. There are stairs onto the Concorde and jet plane section. There are steps to the cockpit area.
- During busy periods this area can become congested.
- The type of flooring in this area is carpet and concrete.
- There is some flash photography within this area.
- There are resting/seating areas within this area.
- Explanations for the exhibit(s) is/are in information board and television/screen format.
- Some exhibits can be audio described.
- Exhibits are audio described by using a headset.
- Headsets can be obtained from Reception.
- There are some exhibits which start from the floor level.
Theatre
- There are designated spaces for wheelchair users.
- Designated seating is located in the front row.
- Wheelchairs are left with you.
- A companion may sit with you.
- Companions sit beside you.
- It is 40m (43yd 2ft) from the designated seating area to the nearest accessible toilet.
- This venue does not provide audio described performances.
- There is a hearing assistance system.
- The hearing assistance system is a fixed loop.
- Staff are trained to use the hearing assistance system.
- A deposit is not required for the hearing assistance system.
- There is a wheelchair to borrow.
- To borrow a wheelchair, contact a member of staff.
- Concessions are available.
- Assistance dogs are allowed in the auditorium.
Ramp(s) / Slope(s) and Step(s) (Exhibit Floor)
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Ramp / Slope
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- There is a ramp/slope located to the right as you enter.
- The ramp/slope is used to access the carpeted area of Concorde exhibits.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
Ramp(s) / Slope(s) and Step(s) (Concorde Entry / Exit Stairs)
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Step(s)
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- There is a/are step(s) located to the rear of the Concorde.
- The step(s) is/are used to access the cabin of the supersonic jet.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 28cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
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Comments
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- The rear doorway is 74cm in width.
- The front doorway is 76cm in width.
- There are similar steps at the front of the plane to exit.
- The width of the cabin aisle is 60cm.
Ramp(s) / Slope(s) and Step(s) (Trident Cockpit Steps)
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Step(s)
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- There is a/are step(s) located along to the left as you enter.
- The step(s) is/are used to access the Trident cockpit viewing area.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on the left going up the step(s).
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
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Comments
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- The majority of this exhibit can be viewed from ground level.
Ramp(s) / Slope(s) and Step(s) (Jet Section Stairs)
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Step(s)
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- There is a/are step(s) located to the rear left as you enter.
- The step(s) is/are used to access the Jet cabin display area.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are good.
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Comments
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- There is a wide area inside this modified cabin to view onboard exhibits replacing the original seating / aisles.
Accessible Toilet(s) (Concorde Experience Hangar 4 - Left Hand Transfer)
- There is an/are accessible toilet(s) for public use.
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Location and Access
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- This accessible toilet is located to the right as you enter.
- This accessible toilet is approximately 27m (29yd 1ft) from the main entrance.
- There is step-free access into the accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens outwards.
- The door is light.
- The door is locked by a lever twist.
- The width of the accessible toilet door is 77cm.
- The door has a horizontal grab rail.
- The dimensions of the accessible toilet are 145cm x 230cm (4ft 9in x 7ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The toilet has a non-slip floor.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 73cm.
- The transfer space is obstructed by a wet wipe dispenser.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary, non-infectious waste and general domestic waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 124cm from the floor.
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Position of Fixtures
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- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 49cm (1ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The wash basin tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is a soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is not a hand dryer.
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The toilet seat colour contrast is poor.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 88cm (2ft 11in).
Standard Toilet(s) (Concorde Experience Hangar 4)
- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- There is not a flashing fire alarm beacon within the toilets.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the left as you enter.
- The female and male toilets are approximately 13m (14yd 8in) from the main entrance.
- There is step-free access into the female and male toilet(s).
- There is pictorial signage on or near the toilet door.
- An ambulant toilet with wall-mounted grab rails is not available.
- The wash basin(s) tap type is push.
- There is not a flashing fire alarm beacon within the toilets.
- Lighting levels are good.