Meadowhall Shopping Centre

Meadowhall Centre, Sheffield S9 1EP

0333 313 2000

careline@meadowhall.co.uk

www.meadowhall.co.uk

Guide Last Updated: 02/01/2018

Something changed?

Access Guide

  • Meadowhall covers 1.5 million square feet of floor space and contains 280 stores from top independent and international brands.

  • There are 12,000 free parking spaces, of which 346 are Blue Badge bays. .

  • There is direct access to the centre via rail, road and tram.

  • The team are trained in evac-chair procedures and have evacuation chairs located around the centre.

  • Monday 10:00 - 21:00.

  • Tuesday 10:00 - 21:00.

  • Wednesday 10:00 - 21:00.

  • Thursday 10:00 - 21:00.

  • Friday 10:00 - 21:00.

  • Saturday 09:00 - 20:00.

  • Sunday 11:00 - 17:00.

  • Extended opening times operate throughout the Christmas period.

  • Please contact the shopping centre, or visit their website, for more information.

  • Monday 09:00 - 22:00.

  • Tuesday 09:00 - 22:00.

  • Wednesday 09:00 - 22:00.

  • Thursday 09:00 - 22:00.

  • Friday 09:00 - 22:00.

  • Saturday 09:00 - 22:00.

  • Sunday 10:00 - 21:00.

  • Monday 08:00 - 21:00.

  • Tuesday 08:00 - 21:00.

  • Wednesday 08:00 - 21:00.

  • Thursday 08:00 - 21:00.

  • Friday 08:00 - 21:00.

  • Saturday 09:00 - 21:00.

  • Sunday 10:00 - 17:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest National Rail station is Meadowhall Interchange.

  • There is a tram stop within 150m (164yds) of the venue.

  • The name of the nearest tram stop is Meadowhall Interchange.

  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located in front and to the side of the venue.

  • The car park type is open air/surface.

  • There is/are 103 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 500cm x 565cm (16ft 5in x 18ft 6in).

  • The nearest designated bay is 15m (16yd 1ft) from the Lower High Street entrance.

  • The furthest designated bay is 78m (85yd 11in) from the Lower High Street entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • There is a dropped kerb between the car park and the venue.

  • The dropped kerb does have tactile paving.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There is a designated drop off point.

  • The drop off point is located within the Orange Car Park.

  • There is a dropped kerb from the drop off point.

  • There is not tactile paving on the dropped kerb.

  • 5 of the 103 Blue Badge bays within the Orange Car Park are located 39m from the Oasis Dining Quarter entrance.

  • Parent and child bays are also available on the next rows of parking from the Blue Badge bays.

  • Photo's 6 and 7 show the drop off point located to the right of the entrance and the dropped kerb leading to the entrance.

  • Photo 8 shows the drop off point located near to the Oasis Dining Quarter entrance.

  • The orange car park serves the Lower High Street, Oasis and the Oasis Dining entrances.

1
2
3
4
5
6
7
8
  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located to the rear of the venue.

  • The car park type is multi storey.

  • There is/are 65 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 210cm (6ft 11in).

  • There is not a designated drop off point.

  • There are 98 designated Blue Badge bays located within the Pink Car Park.

  • 27 Blue Badge bays are located on the upper level, outside the atrium first floor entrance.

  • An additional 6 Blue Badge bays are located outside of the entrance to House of Fraser.

  • The remaining 65 Blue Badge bays are located on the lower level nearest to the atrium ground floor entrance.

  • Parent and child parking spaces are available on both the upper and lower levels.

  • There are multiple staircases located within the car park.

  • They have deep steps and handrails on both sides.

  • The Pink Car Park serves the atrium ground floor and first floor entrances.

1
2
3
4
5
6
7
  • There is a lift for public use.

  • The lift is located to the rear of the car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 16m (17yd 1ft) from the atrium entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 130cm x 195cm (4ft 3in x 6ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

1
2
  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located to the side of the venue.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 54 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).

  • The nearest designated bay is 31m (33yd 2ft) from the arcade entrance.

  • The furthest designated bay is 59m (64yd 1ft) from the arcade entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • The car park surface is tarmac.

  • The car park does have a height restriction barrier.

  • The maximum height is 210cm (6ft 11in).

  • There are multiple staircases located on the lower level of the car park.

  • They have deep steps and handrails on both sides.

  • The Red Car Park serves the arcade entrance.

1
2
3
4
5
6
7
8
9
  • There is a lift for public use.

  • The lift is located at the rear of the car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 65m (71yd 3in) from the High Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 134cm x 190cm (4ft 5in x 6ft 3in).

  • The clear door width is 115cm (3ft 9in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lighting level in the lift is low.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

1
2
  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located to the side of the venue.

  • The car park type is multi storey.

  • There is/are 51 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).

  • The nearest designated bay is 34m (37yd 7in) from the arcade entrance.

  • The furthest designated bay is 63m (68yd 2ft) from the arcade entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does not have a height restriction barrier.

  • There are 51 designated Blue Badge bays located within the Yellow Car Park.

  • The Blue Badge bays are all located on the upper level.

  • Parent and child parking spaces are available on both the upper and lower levels.

  • There are multiple staircases located within the car park.

  • They have deep steps and handrails on both sides.

  • A set of escalators lead from the lower level of the Yellow Car Park to the pathway leading to the arcade entrance.

  • The Yellow Car Park serves the Park Lane and arcade entrances.

1
2
3
4
5
6
7
8
9
  • There is a lift for public use.

  • The lift is located to the rear of the car park.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-1.

  • The lift is 45m (49yd 8in) from the the Arcade entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 130cm x 195cm (4ft 3in x 6ft 5in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

1
2
  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park type is multi storey.

  • There is/are 18 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 210cm (6ft 11in).

  • There are 18 designated Blue Badge bays located within the Blue Car Park.

  • The Blue Badge bays are all located on the lower level.

  • Parent and child parking spaces are available on the lower level.

  • There are multiple staircases located within the car park.

  • They have deep steps and handrails on both sides.

  • The Blue Car Park serves the Park Lane entrance.

1
2
3
4
5
6
7
  • There is a lift for public use.

  • The lift is located at the front of the car park.

  • The floors which are accessible by this lift are G-1.

  • The dimensions of the lift are 130cm x 195cm (4ft 3in x 6ft 5in).

  • The clear door width is 110cm (3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lighting levels in the lift are medium.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

1
2
  • The venue does have its own car park.

  • Parking is free for all users.

  • The car park is located to the side of the venue.

  • The car park type is multi storey.

  • There is/are 21 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 490cm x 580cm (16ft 1in x 19ft).

  • The nearest designated bay is 63m (68yd 2ft) from the Park Lane entrance.

  • The furthest designated bay is 74m (80yd 2ft) from the Park Lane entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are uneven surfaces.

  • The car park surface is tarmac.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 210cm (6ft 11in).

  • There are 21 designated Blue Badge bays located within the Green Car Park.

  • The Blue Badge bays are all located on the lower level.

  • Parent and child parking spaces are available on the lower level.

  • There are multiple staircases located within the car park.

  • They have deep steps and handrails on both sides.

  • The Green Car Park serves the Park Lane entrance.

1
2
3
4
5
6
7
  • The dimensions of the lift are 130cm x 195cm (4ft 3in x 6ft 5in).

  • The clear door width is 110cm (3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 120cm from the floor.

  • The lighting level in the lift is medium.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

1
2
  • This information is for the entrance located off of the orange car park.

  • There is not level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are single width.

  • The door opening is 100cm (3ft 3in) wide.

  • The automatic door detailed above is located at the side of the entrance.

  • There are two sets of double manual doors located at the front of the entrance.

  • The doors are heavy and open towards you.

  • The doors are 210cm wide.

  • There is a line of bollards located across the front of the entrance.

1
2
3
  • There is a ramp or slope to access this service.

  • The ramp or slope is located leading to the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

1
  • This information is for the entrance located on the upper level leading from Red Car Park.

  • There is not level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are single width.

  • The door opening is 100cm (3ft 3in) wide.

  • To the left of the automatic door are two sets of double manual doors and a single manual door.

  • They open towards you and are heavy.

  • They are 170cm wide.

  • The single door is 85cm wide.

1
2
3
  • There is a ramp or slope to access this service.

  • The ramp or slope is located between the car park and the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

1
  • This information is for the entrance located on the west side of the building.

  • This information is for the entrance located at the side of the building.

  • There is level access into the venue.

  • The main door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 150cm (4ft 11in).

  • There is a second set of doors.

  • The door(s) open(s) automatically (towards you).

  • The door(s) is / are double.

  • The width of the door opening is 155cm (5ft 1in).

  • There are 2 similar sets of doors at this entrance.

  • The doors surveyed were on the left hand side of the entrance.

1
2
3
4
  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the path leading to the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

1
  • This information is for the entrance located on the west side of the building.

  • There is not level access into the venue.

  • The main door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 150cm (4ft 11in).

  • There is a second set of doors.

  • The door(s) open(s) automatically.

  • The door(s) is / are double.

  • The width of the door opening is 150cm (4ft 11in).

  • The automatic doors are located to the right of the entrance.

  • There are a set of manual doors to the left of the entrance.

  • They open towards you, are double width and heavy. The doors are 187cm wide.

  • There is an identical second set of doors after you enter.

1
2
3
4
  • This information is for the entrance located off the Pink Car Park on the ground floor.

  • There is not level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are single width.

  • The door opening is 80cm (2ft 7in) wide.

  • The automatic doors are located on the right of the entrance.

  • To the left of the automatic doors are two sets of manual doors.

  • The first set are double width, open towards you and are 166cm wide.

  • The second is a single, heavy door that opens towards you and is 80cm wide.

1
2
3
  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

1
  • This information is for the entrance located on the upper level of the Pink Car Park.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 160cm (5ft 3in) wide.

  • There is a second set of doors.

  • The door(s) open automatically.

  • The doors are double width.

  • The door opening is 160cm (5ft 3in) wide.

  • To the left of the automatic doors are two sets of double width manual doors.

  • They open towards you, are heavy and 190cm wide.

1
2
  • There is a ramp or slope to access this service.

  • The ramp or slope is located to the left as you face the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

  • The ramp does have handrails.

  • The handrails are on both sides.

  • There is a / are step(s) to access this area / service.

  • The step(s) is / are located in front of the entrance.

  • There is / are 5 step(s) to the area / service.

  • There is not tactile paving at the top and bottom of the steps.

  • The step(s) is / are not clearly marked.

  • The step(s) is / are medium.

  • The steps do have handrails.

  • The handrails are on both sides.

  • The ramp or slope does bypass the step(s).

1
2
  • This information is for the entrance located on the upper level of the Yellow Car Park.

  • There is not level access into the venue.

  • The main door(s) open automatically (towards you).

  • The doors are single width.

  • The door opening is 100cm (3ft 3in) wide.

  • The automatic door is located on the left of the entrance.

  • To the right of the automatic doors are two sets of manual doors.

  • The first set are double width, open towards you and are 204cm wide.

  • The second is a single, heavy door that opens towards you and is 100cm wide.

1
2
3
  • There is a ramp or slope to access this service.

  • The ramp or slope is located in front of the entrance.

  • The ramp or slope is easy.

  • The ramp or slope is permanent.

  • There is a level landing at the top of the ramp.

1
  • This information is for the entrance located on the upper level leading from the Red and Yellow Car Parks.

  • There is not level access into the venue.

  • The main door(s) open automatically.

  • The doors are double width.

  • The door opening is 160cm (5ft 3in) wide.

  • There is a second set of doors.

  • The door(s) open automatically.

  • The doors are double width.

  • The door opening is 160cm (5ft 3in) wide.

1
2
  • There is a ramp or slope to access this service.

  • The ramp or slope is located on the path leading to the entrance.

  • The ramp or slope is moderate.

  • The ramp or slope is permanent.

1
2
  • This information is for the entrance located on the west side of the building.

  • There is level access into the venue.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is / are double.

  • The door(s) is / are heavy.

  • The width of the door opening is 160cm (5ft 3in).

1
2
  • The desk/counter is 5m (5yd 1ft) from the Management Suite entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter has a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is not a hearing assistance system.

  • There is seating available in the reception area.

  • Some of the seating has armrests.

1
2
3
4
5
  • The desk/counter is 29m (31yd 2ft) from the atrium ground floor entrance.

  • There is level access to reception from the entrance.

  • The desk/counter is low (76cm or lower).

  • The lighting levels are medium.

  • There is a hearing assistance system.

  • Team members are trained to use the hearing assistance system.

  • This service provides information and mobility aids for the shopping centre.

  • Wheelchairs and mobility scooters can be hired here. Wheelchair are hired on a first come, first serve basis. Personal identification is required to hire a wheelchair.

  • The service is free.

  • Mobility scooters are booked in advance.

  • Personal identification is required to hire a scooter.

  • The service is free.

  • There is seating within this area.

  • Some of the seats have armrests.

1
2
3
4
  • The desk/counter is 18m (19yd 2ft) from the arcade entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter does not have a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is not a hearing assistance system.

1
2
  • The desk/counter is 98m (107yd 6in) from the Oasis Dining Quarter entrance.

  • There is level access to the desk/counter from the entrance.

  • The desk/counter is high (110cm+).

  • The desk/counter does not have a low (76cm or lower) section.

  • The lighting levels are medium.

  • There is not a hearing assistance system.

1
2
  • There is not level access to the service(s).

  • There is a hearing assistance system.

  • The system is a portable loop.

  • Staff are trained to use the system.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are medium.

  • There is a variety of seating throughout the mall.

  • Some of the seating is sofas with armrests.

  • Some of the seating is bench seating without armrests.

  • Some of the seating is chairs with armrests on both sides.

1
2
3
4
5
6
7
8
9
10
  • There are moderate slopes located along the walkways on both the upper and lower levels.

1
2
3
4
  • The quiet room is located on the ground floor, to the right hand side of the Management Suite.

  • It is 7m from the Management Suite.

  • Please contact the Management Suite reception for access.

  • The quiet room can be used for prayer and quiet contemplation.

  • There is a variety of sensory equipment in the quiet room.

  • There is tactile equipment, soft beanbags, and equipment with visual stimuli.

  • The lighting levels in the room are medium.

1
2
  • The floors which are accessible by stairs are G,1.

  • There are 15+ steps between floors.

  • The steps are not clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G,1.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are medium.

1
2
3
4
5
6
7
8
9
10
11
  • The floors which are accessible by stairs are G,1.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium (11cm - 17cm).

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G,1.

  • The escalators steps are clearly marked.

  • The foot and head of the escalators are not clearly marked.

  • The lighting levels are medium.

1
2
3
  • There is a lift for public use.

  • The lift is located ahead as you enter the Park Lane entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G,1.

  • The lift is approximately 18m (19yd 2ft) from the Park Lane entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 120cm (3ft 11in).

  • The dimensions of the lift are 195cm x 220cm (6ft 5in x 7ft 3in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

1
2
3
4
  • There is a lift for public use.

  • The lift is located ahead as you enter the High Street entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G and 1.

  • The lift is approximately 16m (17yd 1ft) from the High Street entrance.

  • The clear door width is 120cm (3ft 11in).

  • The dimensions of the lift are 175cm x 185cm (5ft 9in x 6ft 1in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

1
2
3
4
  • There is a lift for public use.

  • The lift is located to the left as you enter the Oasis Dining Quarter entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G,1.

  • The lift is approximately 33m (36yd 3in) from the Oasis Dining Quarter entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 170cm x 180cm (5ft 7in x 5ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is not a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

1
2
3
4
  • There is a lift for public use.

  • The lift is located off the Gallery.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G,1.

  • The lift is approximately 69m (75yd 1ft) from the Lower High Street entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 110cm (3ft 7in).

  • The dimensions of the lift are 130cm x 180cm (4ft 3in x 5ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does not have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

1
2
3
4
  • There is a lift for public use.

  • The lift is located off the Arcade, on the right hand side as you enter via the Arcade Entrance.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G and 1.

  • The lift is approximately 63m (68yd 2ft) from the Arcade entrance.

  • Staff do not need to be notified for use of the lift.

  • The dimensions of the lift are 120cm x 231cm (3ft 11in x 7ft 7in).

  • The clear door width is 151cm (4ft 11in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within 90cm - 120cm from the floor.

  • The lighting level in the lift is medium.

  • The lift does have Braille markings.

  • The lift does have tactile markings.

1
2
3
4
  • The Changing Places facility is currently closed for maintenance - January 2018.

  • The facility is located to the right as you enter the Oasis Dining Quarter entrance.

  • The facility is approximately 17m (18yd 1ft) from the Oasis Dining Quarter entrance.

  • There is level access to the facility.

  • You do need a key for the facility.

  • It is not a radar key.

  • The key can be obtained from the management suite.

  • The door opens inwards.

  • The width of the door is 85cm (2ft 9in).

  • The dimensions of the facility are 340cm x 405cm (11ft 2in x 13ft 3in).

  • The facility changing bench height is adjustable.

  • The facility changing bench is free standing.

  • The length of the facility changing bench is 180cm (5ft 11in).

  • The facility hoist is powered overhead.

  • The overhead hoist covers all areas in cubicle.

  • The sling is attached to the hoist by hook.

  • The facility toilet is corner.

  • The transfer space on the left as you face the toilet is 120cm (3ft 11in).

  • Wall mounted grab rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • Drop down rails are provided.

  • As you face the toilet the drop down rail(s) is/are on the left.

  • The type of wash basin is fixed.

  • Wall mounted grab rails are available at the wash basin.

  • As you face the wash basin, the wall mounted grab rails are on both sides.

  • Disposal facilities are available.

  • A privacy screen is not available.

  • Wide tear off paper roll is available.

  • The facility has a non-slip floor.

  • A functioning emergency alarm is not available.

  • It is out of reach (higher than 10cm (4") from the floor).

1
2
3
4
  • Accessible shower facilities are available.

  • The accessible shower(s) surveyed is/are located within the changing places facility.

  • The facilities available in the accessible shower(s) include; an adjustable shower head and a flip-down seat.

  • The height of the seat is 52cm (1ft 8in).

  • Other facilities available include; drop down rails on both sides.

  • There is a 4cm shallow step to enter the shower.

1
2
  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is Braille, tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 62m (67yd 2ft) from the Oasis Dining Quarter entrance.

  • This accessible toilet is located to the left as you enter, off The Lanes.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 140cm x 205cm (4ft 7in x 6ft 9in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 77cm (2ft 6in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and non-infectious waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 50cm (1ft 8in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 112cm (3ft 8in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is fair.

  • The lighting levels are medium.

  • There is an identical accessible toilet to the right of this toilet (shown in photographs 3 and 4).

1
2
3
4
  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 23m (25yd 6in) from the Atrium Ground Floor entrance.

  • This accessible toilet is located on the ground floor, to the left as you enter the Atrium Ground Floor entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 96cm (3ft 2in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 145cm x 210cm (4ft 9in x 6ft 11in).

  • There is not sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and non-infectious waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is not a mirror.

  • The height of the toilet seat above floor level is 46cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is fair.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • There is a similar accessible toilet with transfer space on the left next to this accessible toilet (shown in photographs 3 and 4).

1
2
3
4
  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is Braille, tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 38m (41yd 1ft) from the lift.

  • This accessible toilet is located on the first floor to the left as you exit the lift, between Handmade Burger and Pizza Express.

  • There is level access to this accessible toilet.

  • This is by lift.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 95cm (3ft 1in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 150cm x 270cm (4ft 11in x 8ft 10in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 85cm (2ft 9in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and non-infectious waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is placed higher than 100cm (3ft 3in).

  • The height of the toilet roll holder is 110cm (3ft 7in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

1
2
  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is pictorial and written text signage on or near the toilet door.

  • This accessible toilet is approximately 11m (12yd 1in) from the Park Lane entrance.

  • This accessible toilet is located to the left as you enter via the Park Lane entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 97cm (3ft 2in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 150cm x 215cm (4ft 11in x 7ft 1in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail, however it is not on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm.

  • The emergency pull cord alarm is fully functional.

  • Disposal facilities are available in the cubicle.

  • There is a/are female sanitary and non-infectious waste disposal units.

  • There is a/are coat hook(s).

  • The coat hook is not within 120cm (3ft 11in) from floor level.

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is not a mirror.

  • The height of the toilet seat above floor level is 49cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin cannot be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are medium.

  • There is an identical accessible toilet to the right of this toilet.

1
2
  • Accessible toilet facilities are available.

  • The toilet is not for the sole use of disabled people.

  • There is tactile and pictorial signage on or near the toilet door.

  • This accessible toilet is approximately 59m (64yd 1ft) from the Lower High Street entrance.

  • This accessible toilet is located on Lower High Street, to the left hand side as you enter via the Lower High Street entrance.

  • There is level access to this accessible toilet.

  • This is a unisex toilet.

  • A key is not required for the accessible toilet.

  • The door opens outwards.

  • The door is locked by a lever twist.

  • The width of the accessible toilet door is 87cm (2ft 10in).

  • The door is heavy.

  • The dimensions of the accessible toilet are 150cm x 208cm (4ft 11in x 6ft 10in).

  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 82cm (2ft 8in).

  • There is a dropdown rail on the transfer side.

  • There is a flush on the transfer side.

  • The tap type is lever.

  • There is a mixer tap.

  • There is an emergency alarm in the cubicle.

  • The emergency pull cord alarm is not fully functional.

  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.

  • Disposal facilities are available in the cubicle.

  • There is not a/are not coat hook(s).

  • Wall-mounted grab rails are available.

  • As you face the toilet the wall-mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There is a mirror.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 48cm (1ft 7in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is placed higher than 100cm (3ft 3in).

  • The height of the hand dryer is 105cm (3ft 5in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a wash basin.

  • The wash basin can be reached from seated on the toilet.

  • The wash basin is not placed higher than 74cm (2ft 5in).

  • There is a soap dispenser.

  • The soap dispenser cannot be reached from seated on the toilet.

  • The height of the soap dispenser is 92cm.

  • The contrast between the internal door and wall is good.

  • The contrast between the external door and wall is poor.

  • The contrast between the wall-mounted grab rail(s) and wall is good.

  • The contrast between the dropdown rail(s) and wall is good.

  • The contrast between the walls and floor is poor.

  • The lighting levels are medium.

  • Baby changing facilities are not available within this accessible toilet.

1
2
  • There are a number of parent and baby rooms throughout the shopping centre in the same locations as the accessible toilets and standard toilets.

  • The rooms have a toilet with sink.

  • The rooms have a baby change area with sink.

  • The height of the baby change facilities is 99cm.

  • The height of the sinks is 90cm.

  • The parent and baby room in The Lanes has multiple baby change areas with sinks, and has seating (photographs 5-7).

  • The height of the baby change in The Lanes is 100cm.

  • The height of the sinks in The Lanes is 85cm.

  • The toilet cubicle in The Lanes room is larger (photograph 8).

1
2
3
4
5
6
7
8
  • Standard toilet facilities are available.

  • The female and male toilet facilities that were surveyed are located on the ground floor, to the left as you enter the Atrium.

  • The female and male toilets are approximately 26m (28yd 1ft) from the Atrium Ground Floor entrance.

  • Inside the venue, there is level access to the female and male toilets.

  • Lighting levels are medium.

  • Additional standard toilets are available throughout the shopping centre in the same locations as the accessible toilets.

1
2
  • Staff do receive disability awareness / equality training.

  • A bowl of water can be provided for an assistance dog.

  • An assistance dog toilet area can be provided onsite.

  • The assistance dog toilet area is located on the grass area around the shopping centre.

  • A member of staff trained in BSL skills is normally on duty.

  • Staff are trained to BSL level (unknown at time of research).

  • Staff are Dementia Awareness trained.