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Marks and Spencer Yate Simply Food

Unit EW3-EW4, Yate Shopping Centre, East Walk, Yate, Bristol, South Gloucestershire, BS37 4AS

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Yate.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.

Approach

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access

  • This information is for the entrance located on East Walk of Yate Shopping Centre.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 209cm (6ft 10in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 145cm (4ft 9in).
  • Comments View
    • There is a lip on the threshold of the first door.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter, in the Café and at the Order & Collect counter.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from the till/counter.
    • The Click and Collect counter is located to the rear left of the store.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Click and Collect counter.
    • The Click and Collect counter is approximately 40m from the the entrance.
    • The height of the Click and Collect counter is 94cm.
    • There is a hearing assistance system at the counter.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 155cm.
    • The height of the lowered section of the high activity till(s) is 53cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).
  • Comments View
    • The voucher slot is at 53cm on the self service tills, see photos 7.
    • There are additional self service of height ranging between 95cm and 150cm, see photos 8.

Café (M&S Café)

  • Location and Access View
    • The Café is located to the right as you enter the store.
    • There is step free access to the Café.
    • There is a clear accessible route to the Café.
    • There is step free access throughout the Café.
  • Counter View
    • Food and/or drink(s) is/are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • The height of the service counter is 85cm.
  • Tables and Seating View
    • There is not a priority table for wheelchair users.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests.
    • The nearest table is approximately 1m from the Café entrance/opening.
    • The distance between the floor and the dining tables is 70cm.
    • There is clear manoeuvring space throughout the Café.
  • Menus and Services View
    • Menus are available on the wall.
    • The Café has a menu board.
    • Hand held large print menus are available on request.
    • Menus are clearly written.
    • Menus are presented in good contrasting colours.
    • Drinking straws are available.
    • Two handle cups are not available.
    • The Café does not play background music.
    • WiFi is available in the Café.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located to the rear right of the store as you enter the store.
    • There is step free access into the accessible toilet.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 26m from the entrance.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written and 'Not All Disabilities Are Visible' signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 88cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 177cm x 262cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 112cm.
    • There is a drop down rail on the transfer side.
    • There is not a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 103cm and 155cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on the right.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 104cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 74cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 50cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 96cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The height of the hand dryer is 76cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
  • Comments View
    • The coat hooks were broken on the day of the survey (03/05/2023).

Standard Toilet(s)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located to the rear right of the store.
    • There is step free access to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
  • Baby Change Facilities View
    • Baby changing facilities are available within the standard female and male toilet(s).
    • The height of the baby changing table/bench once extended and in use is 92cm.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.