You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Westfield London.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• Westfield London link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Shepherd's Bush.
  • The nearest underground tube station/Metro station is Shepherd's Bush.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.

You are on Approach (Westfield London Car Park Level -2). Skip to the next section.

Approach (Westfield London Car Park Level -2)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is concrete.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Westfield London Car Park Level -2). Skip to the next section.

Outside Access (Westfield London Car Park Level -2)

• This information is for the entrance located on car park level -2.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 138cm (4ft 6in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 144cm (4ft 9in).

You are on Approach (Westfield London Car Park Level -1). Skip to the next section.

Approach (Westfield London Car Park Level -1)

• There is step free access on the approach to the store.
• The surface of the approach is concrete.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Westfield London Car Park Level -1). Skip to the next section.

Outside Access (Westfield London Car Park Level -1)

• This information is for the entrance located on car park level -1.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 148cm (4ft 10in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 146cm (4ft 9in).

You are on Westfield London Car Park Level Entrance. Skip to the next section.

Westfield London Car Park Level Entrance

• There are travelators to access the Food hall from car park levels -1 and -2.
• The travelators are located from the lobbies after the entrances on car parks level -1 and -2 to the Food hall on the lower ground floor.
• The travelators are used for going both up and down.
• The head and foot of the travelators are clearly marked.
• The lift is clearly visible in the entrance lobbies on the approach to the travelators.

You are on Lift (Westfield London Car Park Level Entrance). Skip to the next section.

Lift (Westfield London Car Park Level Entrance)

• There is a standard lift to access the store.
• The lift is located to the right of the entrance lobby, after the first set of doors from levels -1 and -2 of the car park.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 5m from the entrance.

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• Comments View
  • This lift was out of service at the time of survey.

You are on Approach (Westfield London - Food Hall). Skip to the next section.

Approach (Westfield London - Food Hall)

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• Approach View
  • The surface of the approach is stone/concrete tiles.
  • There is step-free access on the approach.

You are on Outside Access (Westfield London - Food Hall). Skip to the next section.

Outside Access (Westfield London - Food Hall)

• This information is for the entrance located off Ariel Way.

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• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 7 step(s) to access the store.
  • The step(s) is not/are not clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double.
  • The width of the door opening is 165cm (5ft 5in).

You are on Approach (Westfield London - Ground Floor). Skip to the next section.

Approach (Westfield London - Ground Floor)

• Access into Westfield London is step free via lift from the car park.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Westfield London - Ground Floor). Skip to the next section.

Outside Access (Westfield London - Ground Floor)

• This information is for the entrance located on the ground floor of Westfield London.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 238cm.

You are on Approach (Westfield London - First Floor). Skip to the next section.

Approach (Westfield London - First Floor)

• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Westfield London - First Floor). Skip to the next section.

Outside Access (Westfield London - First Floor)

• This information is for the entrance located on the first floor of Westfield London.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 235cm.

You are on Approach (Westfield London - KidZania). Skip to the next section.

Approach (Westfield London - KidZania)

• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Westfield London - KidZania). Skip to the next section.

Outside Access (Westfield London - KidZania)

• This information is for the entrance located on level 2 of KidZania.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 175cm.
• Comments View
  • Access to this entrance can only be gained by KidZania ticket holders.

You are on Lift (Main Lifts). Skip to the next section.

Lift (Main Lifts)

• There is a standard lift to access LG, G, 1.
• The lift is located on the rear side of the venue.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 45m from the Ground Floor Entrance.
• The clear door width is 122cm.
• The dimensions of the lift are 217cm x 184cm.
• There is a mirror to aid reversing out the lift.
• There are not separate entry and exit doors in the lift.
• The lift has a visual floor indicator.
• The lift has an audible announcer.
• The lift has a hearing assistance alarm system.
• The height of the lift controls are between 106cm and 111cm.
• The lift controls have tactile markings.
• The lift controls do not have Braille markings.

You are on Café (M&S Café - Ground Floor). Skip to the next section.

Café (M&S Café - Ground Floor)

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• Location and Access View
  • The Café is located on the ground floor of Westfield London, in front of the Westfield London - ground floor entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
• Tables and Seating View
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 71cm.
  • The distance between the floor and the highest dining table is 95cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does play background music.
  • WiFi is available in the Café.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Menswear counter, at the Lingerie counter, within the M&S Bank, at the Bureau de Change counter and at the Order & Collect counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located on the ground floor, to the rear left of the store as you enter the Westfield London - ground floor entrance.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 60m from the Westfield London - ground floor entrance.
  • The height of the Click and Collect counter is 95cm.
  • There is a hearing assistance system at the counter.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the Westfield London - ground floor entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
  • There is a browse and order hub within Womenswear.
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 55m from the Westfield London - ground floor entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
• Accessible Fitting Room(s) View
  • There is/are 22 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 1.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 102cm.
  • The dimensions of the accessible fitting room(s) are 228cm x 238cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 160cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is an assistance bell, but it was not functional at the time of the survey.
  • The height of the assistance bell from the floor is 90cm.
  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
• Standard Fitting Room(s) View
  • There is/are 20 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the ground floor, to the rear of the store as you enter the Westfield London - ground floor entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Beauty department till(s)/counter(s).
  • There is a clear accessible route to the Beauty department till(s)/counter(s).
  • The nearest Beauty department till(s)/counter(s) is/are approximately 40m from the Westfield London - ground floor entrance.
  • The height of the Beauty department till(s)/counter(s) is/are 90cm.
  • There is not a hearing assistance system at the till(s)/counter(s).

You are on Opticians. Skip to the next section.

Opticians

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• Opticians View
  • The opticians is located on the ground floor, to the rear of the store as you enter the Westfield London – Ground Floor entrance.
  • There is step-free access to the Opticians.
  • There is step-free access throughout the Opticians department.
• Till(s)/Counter(s) View
  • There is step-free access to the till(s)/counter(s).
  • There is a clear accessible route to the till(s)/counter(s).
  • The nearest till(s)/counter(s) is/are approximately 50m from the Westfield London – Ground Floor entrance.
  • The height of the till(s)/counter(s) is/are 95cm.
  • The height of the lowered section of the till(s)/counter(s) is 76cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
  • There is a hearing assistance system available at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Consultation Room(s) View
  • There is/are 2 consultation room(s) available.
  • There is step-free access to the consultation room(s).
  • There is a clear accessible route to the consultation room(s).
  • The room surveyed was; Consultation Room 2.
  • There is a/are door(s) leading into the consultation room surveyed.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 88cm.
  • There is room for a wheelchair user to manoeuvre (minimum space of 150cm x 150cm).
  • There is a sink in the consultation room.
  • There is a chair available.
  • The chair has armrests available on both sides.
  • The consultation room is enclosed with a roof.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs, however they are not located on the shop floor/in a public area.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located in the centre of the store as you enter the Westfield London - ground floor entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are lower ground floor, ground floor, first floor and second floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • There is a bollard at the foot of the escalator.
  • Clear signage for the lift is not visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear of the store as you enter the Westfield London - ground floor entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 55m from the Westfield London - ground floor entrance.
  • The floors which are accessible by this lift are lower ground floor, ground floor, first floor and second floor.
  • The lift is a standard lift.
  • The clear door width is 120cm.
  • The dimensions of the lift are 215cm x 185cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 95cm and 112cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.
  • There is an/are additional lift(s) in the store which has/have similar details.
  • The additional lift(s) is/are located to the rear of the store as you enter the Westfield London - ground floor entrance and to the left of the store as you enter the Westfield London - ground floor entrance.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the lower ground floor, ahead as you exit the lift.
  • There is step free access to the Food Hall, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter, via lift.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is not a hearing assistance system at the counter.
  • There is a/are checkout(s) and high activity till(s) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.

You are on Café (The Market Place). Skip to the next section.

Café (The Market Place)

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• Location and Access View
  • The Café is located on the lower ground floor, to the rear of the store as you exit the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 95cm.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 5m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 70cm.
  • The distance between the floor and the highest dining table is 92cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, ahead as you enter the Westfield London - first floor entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
  • There is a browse and order hub within Menswear.
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 40m from the Westfield London - first floor entrance.
  • The height of the Menswear till(s)/counter(s) is/are 91cm.
  • There is a hearing assistance system at the till(s)/counter(s).
• Accessible Fitting Room(s) View
  • There is/are 14 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 226cm x 236cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 97cm.
• Standard Fitting Room(s) View
  • There is/are 13 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Café (M&S Café - First Floor). Skip to the next section.

Café (M&S Café - First Floor)

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• Location and Access View
  • The Café is located on the first floor, to the left of the store as you enter the Westfield London - first floor entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 84cm.
• Tables and Seating View
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 71cm.
  • The distance between the floor and the highest dining table is 73cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on M&S Bank / Bureau de Change (Services Hub). Skip to the next section.

M&S Bank / Bureau de Change (Services Hub)

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• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the first floor, to the far rear left of the store as you enter the Westfield London - first floor entrance.
  • There is step free access to the Bureau de Change.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 40m from the Westfield London - first floor entrance.
  • The height of the Bureau de Change counter is 100cm.
  • The height of the lowered section of the counter is 71cm.
  • There is a hearing assistance system at the counter.

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, to the rear right of the store as you enter the Westfield London - first floor entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Lingerie till(s)/counter(s).
  • There is a clear accessible route to the Lingerie till(s)/counter(s).
  • The nearest Lingerie till(s)/counter(s) is/are approximately 60m from the Westfield London - first floor entrance.
  • The height of the Lingerie till(s)/counter(s) is/are 95cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
• Accessible Fitting Room(s) View
  • There is/are 6 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 202cm.
  • The dimensions of the accessible fitting room(s) are 215cm x 235cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is an assistance bell, but it was not functional at the time of the survey.
  • The height of the assistance bell from the floor is 90cm.
• Standard Fitting Room(s) View
  • There is/are 5 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the ground floor, on the rear right side of the venue.
  • There is step free access to the Home department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).
  • There is a browse and order hub within the Home department.
• Till(s)/Counter(s) View
  • There is step free access to the Home department till(s)/counter(s).
  • There is a clear accessible route to the Home department till(s)/counter(s).
  • The nearest Home department till(s)/counter(s) is/are approximately 30m from the Ground Floor entrance.
  • The height of the Home department till(s)/counter(s) is/are 91cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the ground floor, to the rear right side of the store as you enter.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).
• Standard Fitting Room(s) View
  • There is/are 1 standard fitting room(s) within Babywear/Kidswear.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is not a chair/stool/changing bench in the standard fitting room(s).

You are on Refunds and Exchanges. Skip to the next section.

Refunds and Exchanges

• The Refund and Exchange counter is located on the second floor, to the left of the store as you exit the lift.
• There is step free access to the Refund and Exchange counter, via lift.
• There is a clear accessible route to the Refund and Exchange counter.
• The Refund and Exchange counter is approximately 55m from the lift.
• The height of the Refund and Exchange counter is 95cm.
• There is a hearing assistance system at the counter.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, to the rear left of the store as you enter the Westfield London - first floor entrance, to the rear of the M&S Café and on the lower ground floor and first floor.
  • There is step free access to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

You are on Accessible Toilet(s) (Food Hall - Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Food Hall - Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 30m from the Main Lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 87cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 148cm x 218cm.
  • There is not clear manoeuvring space in the accessible toilet, due to the dimensions.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 77cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 107cm and 143cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a backrest and a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 82cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 74cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 56cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 82cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Accessible Toilet(s) (First Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - Right Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the rear left of the store as you enter the Westfield London - first floor entrance, to the rear of the M&S Café.
  • There is step free access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 50m from the Westfield London - first floor entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 87cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 150cm x 220cm.
  • There is not clear manoeuvring space in the accessible toilet, due to fixtures and fittings.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 84cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 120cm and 162cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is not within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet has a backrest and a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 97cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 55cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 106cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 87cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
  • There is an/are additional accessible toilet(s) in the store which has/have similar details.
  • The additional accessible toilet(s) is/are located on the lower ground floor and ground floor.

You are on Parent and Baby Room (Food Hall). Skip to the next section.

Parent and Baby Room (Food Hall)

• There is a parent and baby room in the store.
• The parent and baby room is located on the lower ground floor, to the right of the store as you exit the lift.
• There is step free access into the parent and baby room, via lift.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 15m from the lift.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 95cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 84cm.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is an/are additional parent and baby room(s) in the store, however details may vary.
• The additional parent and baby room(s) is/are located on the first floor, to the rear left of the store as you enter the Westfield London - first floor entrance, to the rear of the M&S Café.

You are on Parent and Baby Room (First Floor). Skip to the next section.

Parent and Baby Room (First Floor)

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, to the rear left of the store as you enter the Westfield London - first floor entrance, to the rear of the M&S Café.
• There is step free access into the parent and baby room.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 50m from the Westfield London - first floor entrance.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 97cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 85cm.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.