You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within West End Retail Park.
• The details within this access guide relate to the Marks and Spencer store and not the retail park.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Partick.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does have tactile paving.

You are on Approach. Skip to the next section.

Approach

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access. Skip to the next section.

Outside Access

• This information is for the entrance located at the front of the building.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 176cm (5ft 9in).
• Comments View
  • Following the expansion another entrance has been installed.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'M& S Food'.
  • There is ramped/sloped access at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the opening is 250cm.
  • There are bollards at this entrance.
  • The minimum width between the fixed barriers is 270cm.
  • The height of the bollard(s) is 120cm.
  • The bollards do contrast visually with the paving.
  • There is not a member of staff available for assistance at this entrance.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the food information counter.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter the store.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an accessible toilet in the store.
• The accessible toilet is located in the alcove in the opposite wall to the original entrance, next to the click and collect.
• There is step free access into the accessible toilet.
• There is a clear accessible route to the accessible toilet.
• The accessible toilet is approximately 40m from the original entrance.

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• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 86cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 240cm x 180cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 105cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is an emergency alarm, but it was not functional at the time of the survey.
  • There are disposal facilities in the accessible toilet.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
  • The height of the toilet seat above floor level is 49cm.
  • The toilet does not have a backrest or a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 84cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is sensor. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 25cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 111cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 92cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard unisex toilet(s) in the store.

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• Standard Female Toilet(s) View
  • The female toilet(s) is/are located in the alcove in the opposite wall to the original entrance, next to the click and collect.
  • There is step free access to all of the standard female toilet(s).
  • There is a clear accessible route to all of the standard female toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Standard Unisex Toilet(s) View
  • The unisex toilet(s) is/are located Ground Floor within the toilet alcove .
  • There is step free access to all of the standard unisex toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

You are on Parent and Baby Room / Breastfeeding Room. Skip to the next section.

Parent and Baby Room / Breastfeeding Room

• There is step-free level access into the room.
• The door is manual, opens inwards and has a colour contrast with the surrounding walls.
• The width of the door opening is 87cm.
• There is a baby change facility which is not at a recommended height (75cm).
• There is a wash basin.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.