You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Westfield Stratford City.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• Westfield Stratford City link (new tab) - click here.

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• Comments View
  • Westfield Stratford City shopping centre floors called ground floor, first floor, and second floor, provide access respectively to M&S store floors called -1 (basement), ground floor, and first floor.
  • All distances to facilities from the lift refer to the lift to the right of the store when entering from the shopping centre first floor (store ground floor).
  • There is an additional lift at the rear of the store.
  • The additional lift is for access between the store ground, first and second floors.
  • The additional lift does not provide access the Food Hall on floor -1 (basement).

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Stratford.
  • The nearest underground tube station/Metro station is Stratford.
  • The nearest DLR station is Stratford.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does not have tactile paving.

You are on Approach. Skip to the next section.

Approach

• Access into Westfield Stratford City is via double width automatic doors with step free access.
• There is step free access on the approach to the store.
• The approach surface is vinyl and block paving.

You are on Outside Access (Westfield Stratford City - First Floor - Womenswear). Skip to the next section.

Outside Access (Westfield Stratford City - First Floor - Womenswear)

• This information is for the entrance located on the first floor of Westfield Stratford City.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 220cm (7ft 3in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 200cm (6ft 7in).

You are on Outside Access (Westfield Stratford City - Ground Floor - Food Hall). Skip to the next section.

Outside Access (Westfield Stratford City - Ground Floor - Food Hall)

• This information is for the entrance located on the ground floor of Westfield Stratford City.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.

You are on Outside Access (Westfield Stratford City - Second Floor - Menswear). Skip to the next section.

Outside Access (Westfield Stratford City - Second Floor - Menswear)

• This information is for the entrance located on the second floor of Westfield Stratford City.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Bureau de Change counter and in the Café.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Order and Collect counter.
  • The Click and Collect counter is located on the ground floor, on the opposite side of the store from the lift.
  • There is step free access to the Order and Collect counter, via lift.
  • There is a clear accessible route to the Click and Collect counter.
  • The Click and Collect counter is approximately 40m from the lift.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 110cm to 170cm from the floor.
  • There is a button which will condense the screen content.
  • The height of the button is 115cm from the floor.
  • Once condensed the touchscreen heights are 110cm to 140cm from the floor.
  • There is a returns hatch with a pull handle 156cm above the floor. The lowered hatch flap is 95cm to 123cm above the floor.
• Comments View
  • There is a fixed loop hearing assistance system available in the Café on the Bridge.

You are on Refunds and Exchanges. Skip to the next section.

Refunds and Exchanges

• The Refund and Exchange counter is located at any till point, ask staff for assistance. There are also designated desks signposted 'Returns' on the ground floor in Womenswear, and on the first floor in Menswear.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the Womenswear entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 74m from the Womenswear entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 92cm.
  • The height of the lowered section of the till(s)/counter(s) is 76cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 130cm and 152cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The lowered screen height is 113cm - 135cm above the floor. There is an additional self-service till point located in the fitting room area.
• Accessible Fitting Room(s) View
  • There is/are 25 fitting room(s) in total within Womenswear, 3 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 104cm.
  • The dimensions of the accessible fitting room(s) are 220cm x 240cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 16cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 45cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 78cm.
  • There is an/are additional accessible fitting room(s) in this area, however details may vary.
• Standard Fitting Room(s) View
  • There is/are 22 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Till/Counter (Womenswear Returns). Skip to the next section.

Till/Counter (Womenswear Returns)

• The till/counter is located on the ground floor in Womenswear, to the left of the payment till point.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 74m from the Womenswear entrance.
• The height of the till/counter is 92cm.
• The height of the lowered section of the till/counter is 77cm.
• There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• The clear knee recess has the recommended dimensions of 70cm (height) x 50cm (depth).
• The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
• There is not a hearing assistance system at the till/counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are placed in front of a background which is patterned.

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• Comments View
  • There are basket racks located in front of each counter/till point which may present an obstacle/trip hazard.

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the ground floor, to the left after the Womenswear entrance.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).
• Comments View
  • The nearest till point is to the rear of the store, in Womenswear.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs, however they are not located on the shop floor/in a public area.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located ahead as you enter the Womenswear entrance.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are basement, ground floor, first floor and second floor.
  • The escalator steps are not clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located to the right of the store as you enter the Womenswear entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 25m from the Womenswear entrance.
  • The floors which are accessible by this lift are basement, ground floor, first floor and second floor.
  • The lift is a standard lift.
  • The clear door width is 119cm.
  • The dimensions of the lift are 207cm x 174cm.
  • There is not a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 85cm and 115cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.
  • There is an/are additional lift(s) in the store which has/have similar details.
  • The additional lift(s) is/are located to the rear left of the store from the Womenswear entrance.
• Comments View
  • The additional lift is for access between the store ground, first and second floors.
  • The additional lift does not provide access to the Food Hall on floor -1 (basement).
  • The Food Hall basement level (floor -1) from the main lift has a different entry/exit door than all the other floors.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the basement level, ahead as you enter the Food Hall entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 93cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).
• Comments View
  • The self-service till point has a shelf 60cm above the floor.

You are on Till/Counter (Food Hall Coffee). Skip to the next section.

Till/Counter (Food Hall Coffee)

• The till/counter is located on the left after the entrance to the Food Hall.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 8m from the entrance to the Food Hall.
• The height of the till/counter is 92cm.
• The height of the lowered section of the till/counter is 73cm.
• There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• There is not a hearing assistance system at the till/counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are placed in front of a background which is patterned.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, ahead as you enter the Menswear entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 45m from the Menswear entrance.
  • The height of the Menswear till(s)/counter(s) is/are 91cm.
  • The height of the lowered section of the till(s)/counter(s) is 77cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
  • The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 130cm and 153cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The lowered till point is at the right hand side of the till points, marked 'Returns'. There is an additional self-service till point located in the fitting room area.
• Accessible Fitting Room(s) View
  • There is/are 15 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 108cm.
  • The dimensions of the accessible fitting room(s) are 225cm x 240cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 105cm and 155cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 80cm.
• Standard Fitting Room(s) View
  • There is/are 14 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, to the rear of the store as you enter the Menswear entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Lingerie till(s)/counter(s).
  • There is a clear accessible route to the Lingerie till(s)/counter(s).
  • The nearest Lingerie till(s)/counter(s) is/are approximately 55m from the lift.
  • The height of the Lingerie till(s)/counter(s) is/are 91cm.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 132cm and 150cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The single self-service till point is located in the fitting room area. There is an alternative till point in Menswear.
• Accessible Fitting Room(s) View
  • There is/are 9 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 95cm.
  • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 95cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 105cm and 155cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 40cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 9 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Café (Café on the Bridge). Skip to the next section.

Café (Café on the Bridge)

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• Location and Access View
  • The Café is located on the second floor of the shopping centre, on the left just before the Menswear entrance into the first floor of the store.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 87cm.
• Self-Service Touchscreens View
  • Self-service touchscreens are not available for ordering.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 15m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 72cm.
  • There is clear manoeuvring space throughout the Café and to the service counter.
• Menus and Services View
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does play background music.
  • WiFi is available in the Café.

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the second floor, to the right of the store as you exit the lift.
  • There is step free access to Babywear/Kidswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Babywear/Kidswear till(s)/counter(s), via lift.
  • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
  • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 42m from the lift.
  • The height of the Babywear/Kidswear till(s)/counter(s) is/are 91cm.
  • The height of the lowered section of the till(s)/counter(s) is 77cm.
  • There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 130cm and 151cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the second floor, to the rear of the store as you exit the lift.
  • There is step free access to the Home department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).
• Comments View
  • There is a customer consultation desk in the Home department.
  • The desk is approximately 38m from the lift, near to M&S Bank.
  • The desk is used for taking customer orders.
  • The desk underside is 66cm above the floor.
  • There is a clear knee recess beneath the desk.
  • There is seating with and without armrests.
  • The nearest till point is in the Childrenswear department.

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the second floor, to the far left of the store out of the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
  • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 69cm.
  • The distance between the floor and the highest dining table is 72cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on M&S Bank / Bureau de Change. Skip to the next section.

M&S Bank / Bureau de Change

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• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the second floor to the far right of the store, through the Home department.
  • There is step free access to the Bureau de Change, via lift.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 52m from the lift.
  • The height of the Bureau de Change counter is 99cm.
  • There is a hearing assistance system at the counter.
• Comments View
  • The hearing assistance system was not working at the time of survey.

You are on Accessible Toilet(s) (First Floor Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor Right Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, to the rear of the store as you enter the Menswear entrance, at the rear of the Lingerie department.
  • There is step free access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 91m from the Menswear entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 85cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 170cm x 190cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 104cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There are disposal facilities in the accessible toilet.
  • There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • The shelf does not have the minimum dimensions of 12.5cm x 40cm.
  • The shelf is not located where it is reachable.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 59cm from the floor.
  • The height of the toilet seat above floor level is 41cm.
  • The toilet has a wall which acts as a backrest.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 89cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 76cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 35cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 123cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 88cm.
  • There is not a hand dryer.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Accessible Toilet(s) (Second Floor Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Second Floor Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the second floor to the rear of the store, next to the Childrenswear till point.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 58m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 83cm.
  • The door is locked by a locking handle.
  • The dimensions of the accessible toilet are 152cm x 219cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There are disposal facilities in the accessible toilet.
  • There is a coat hook in the accessible toilet, 105cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 59cm from the floor.
  • The height of the toilet seat above floor level is 41cm.
  • The toilet has a wall which acts as a backrest.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 95cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is sensor. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 30cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 84cm.
  • There is not a hand dryer.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is not a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor at the rear of the Lingerie department, and on the second floor next to the Childrenswear till point.
  • There is step free access to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 85cm.
• Comments View
  • The baby change table surveyed is in the male standard toilets on the second floor.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, to the rear of the Lingerie department.
• There is step free access into the parent and baby room.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 68m from the Menswear entrance.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 90cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 81cm.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is an/are additional parent and baby room(s) in the store which has/have similar details.
• The additional parent and baby room(s) is/are located on the second floor, next to the Childrenswear till point.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

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• Comments View
  • There is a wheelchair to borrow.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.