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Marks and Spencer Pantheon

173 Oxford Street, London, W1D 2JR

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Access Guide

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Introduction

  • Comments View
    • All in-store distances in this guide refer to the Womenswear entrance off Oxford Street unless otherwise stated.

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Euston.
    • The nearest underground tube station/Metro station is Oxford Circus.
  • Parking View
    • The store does not have its own car park.
    • Clearly signed and/or marked on street Blue Badge parking bays are available.
    • The on street Blue Badge parking bay(s) is/are located on Great Marlborough Street.
    • Standard on street parking is available (within approximately 50m of the store).

Approach (Oxford Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Oxford Street - Womenswear)

  • This information is for the entrance located on Oxford Street.
  • There is step free access at this entrance.
  • There is a slope with a very easy incline.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 190cm (6ft 3in).
  • Comments View
    • The doors were opening only to 97cm at the time of survey.

Outside Access (Oxford Street - Food Hall)

  • This information is for the entrance located on Oxford Street.
  • There is a slope with a very easy incline.
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located immediately beyond the entrance.
    • There is/are 15+ step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 130cm (4ft 3in).
    • There is a second set of doors at this entrance.
    • The second set of doors open towards you (pull).
    • The second set of doors are double.
    • The width of the door opening is 172cm (5ft 8in).
  • Comments View
    • The second set of doors are at the bottom of the stairs.

Approach (Great Marlborough Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Great Marlborough Street)

  • This information is for the entrance located on Great Marlborough Street.
  • There is step free access at this entrance.
  • Step Details View
    • There is stepped access at this entrance.
    • The step(s) is/are located immediately beyond the entrnace.
    • There is/are 12 step(s) to access the store.
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 15cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Entrance Details View
    • The main door(s) open(s) both ways (push and pull).
    • The door(s) is/are double.
    • The width of the door opening is 150cm (4ft 11in).
    • There is a second set of doors at this entrance.
    • The second set of doors open both ways (push and pull).
    • The second set of doors are double.
    • The width of the door opening is 160cm (5ft 3in).
  • Comments View
    • The second set of doors are at the top of the stairs.

Lift (Great Marlborough Street Entrance)

  • There is a platform lift to access the store.
  • The lift is located immediately beyond the first set of doors at the entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 2m from the Great Marlborough Street entrance first set of doors.
  • The clear door width is 90cm.
  • The dimensions of the lift are 90cm x 100cm.
  • There is not a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are 60cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the Bureau de Change counter and at the food information counter.
    • There is a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are not available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from the Order and Collect counter.
    • The Click and Collect counter is located on the ground floor, to the left of the store from the Oxford Street Womenswear entrance.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Click and Collect counter.
    • The Click and Collect counter is approximately 65m from the Oxford Street Womenswear entrance.
  • *****Click and Collect Touchscreen**** View
    • The touchscreens are 110cm to 169cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 115cm from the floor.
    • Once condensed the touchscreen heights are 110cm to 145cm from the floor.
    • There is a returns hatch with a pull handle 155cm above the floor. The lowered hatch flap is 95cm to 125cm above the floor.

Refunds and Exchanges

  • The Refund and Exchange counter is located at any till point, ask a member of staff for assistance.

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the Oxford Street Womenswear entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 46m from the Oxford Street Womenswear entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 95cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 19 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 104cm.
    • The dimensions of the accessible fitting room(s) are 227cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 120cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 93cm.
  • Standard Fitting Room(s) View
    • There is/are 18 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Beauty

  • Beauty View
    • The Beauty department is located on the ground floor, to the rear of the store near the Great Marlborough entrance.
    • There is step free access to the Beauty department.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Beauty department till(s)/counter(s).
    • There is a clear accessible route to the Beauty department till(s)/counter(s).
    • The nearest Beauty department till(s)/counter(s) is/are approximately 78m from the Oxford Street Womenswear entrance.
    • The height of the Beauty department till(s)/counter(s) is/are 91cm.
    • The clear knee recess does not have the dimensions of 70cm (height) x 30cm (depth).
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • Self-Service Touchscreens View
    • The till point is 23m from Great Marlborough Street entrance.

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located to the right of the store from the Oxford Street Womenswear entrance.
    • The floors which are accessible by stairs are basement, ground floor, first floor and second floor. The stairs between the ground floor and the basement are to the left of the store from the Oxford Street Womenswear entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 16cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located to the right of the store from the Oxford Street Womenswear entrance.
    • The escalator(s) in the store go both up and down.
    • The floors which are accessible by escalators are basement, ground, first and second floors. There is a set of escalators to the right after the Oxford Street Womenswear entrance going up to the first floor, and down to the basement floor. There are upgoing escalators to the mid right of the store, through Womenswear. There are down going escalators to the rear of the store, near the Marlborough Street entrance. Down going escalators on each floor from the first floor upwards are located across the store from the upgoing escalator.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • Clear signage for the lift is visible from the escalator(s).
  • Lift View
    • There is a lift for public use.
    • The lift is located to the left of the store as you enter the Oxford Street Womenswear entrance.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 51m from the Oxford Street Womenswear entrance.
    • The floors which are accessible by this lift are basement, ground floor, first floor and second floor.
    • The lift is a standard lift.
    • The clear door width is 89cm.
    • The dimensions of the lift are 130cm x 170cm.
    • There is a mirror to aid reversing out the lift.
    • There are not separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift does not have a hearing assistance alarm system.
    • The height of the lift controls are between 90cm and 110cm.
    • The lift controls have tactile markings.
    • The lift controls do not have Braille markings.

Food Hall

  • Food Hall View
    • The Food Hall is located on the basement level, ahead as you exit the lift.
    • There is step free access to the Food Hall, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter, via lift.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 94cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).
  • Comments View
    • The Scott tills have a shelf 60cm above the floor.
    • The hearing assistance system at the food information counter was not working at the time of survey.

Till/Counter (The Market Place)

  • The till/counter is located on the basement floor, with access from the lift in Home, immediately on the right when entering the Food Hall.
  • There is step free access to the till/counter, via lift.
  • There is a clear accessible route to the till/counter.
  • The till/counter is approximately 40m from the lift.
  • The height of the till/counter is 90cm.
  • There is not a hearing assistance system at the till/counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.

Home

  • Home View
    • The Home department is located on the basement level, to the left of the store as you exit the lift.
    • There is step free access to the Home department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Home department till(s)/counter(s), via lift.
    • There is a clear accessible route to the Home department till(s)/counter(s).
    • The nearest Home department till(s)/counter(s) is/are approximately 56m from the lift.
    • The height of the Home department till(s)/counter(s) is/are 90cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Menswear

  • Menswear View
    • Menswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Menswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Menswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s), via lift.
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 10m from the lift.
    • The height of the Menswear till(s)/counter(s) is/are 95cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 14 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 103cm.
    • The dimensions of the accessible fitting room(s) are 227cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 18cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 120cm and 160cm from the floor.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 49cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 88cm.
  • Standard Fitting Room(s) View
    • There is/are 13 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the first floor, to the rear of the store, past Menswear.
    • There is step free access to Babywear/Kidswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Babywear/Kidswear till(s)/counter(s).
    • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
    • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 67m from the lift.
    • The height of the Babywear/Kidswear till(s)/counter(s) is/are 94cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

Café (M&S Café)

  • Location and Access View
    • The Café is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access to the Café, via lift.
    • There is a clear accessible route to the Café.
    • There is step free access throughout the Café.
  • Counter View
    • Food and/or drink(s) is/are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • The height of the service counter is 87cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Tables and Seating View
    • There is not a priority table for wheelchair users.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests.
    • The nearest table is approximately 3m from the Café entrance/opening.
    • The distance between the floor and the lowest dining table is 68cm.
    • The distance between the floor and the highest dining table is 73cm.
    • There is clear manoeuvring space throughout the Café.
  • Menus and Services View
    • Menus are available on the wall.
    • Menus are clearly written.
    • Menus are presented in good contrasting colours.
    • Drinking straws are available.
    • Two handle cups are not available.
    • The Café does not play background music.
    • WiFi is available in the Café.

Lingerie

  • Lingerie View
    • Lingerie is located on the second floor, ahead as you exit the lift.
    • There is step free access to Lingerie, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Lingerie till(s)/counter(s), via lift.
    • There is a clear accessible route to the Lingerie till(s)/counter(s).
    • The nearest Lingerie till(s)/counter(s) is/are approximately 29m from the lift.
    • The height of the Lingerie till(s)/counter(s) is/are 95cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 13 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 101cm.
    • The dimensions of the accessible fitting room(s) are 225cm x 235cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 23cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 90cm.
  • Standard Fitting Room(s) View
    • There is/are 12 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Lift (Second Floor)

  • There is a platform lift to access Bureau de Change.
  • The lift is located on the second floor, to the rear of the store as you exit the lift.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 38m from the lift.
  • The clear door width is 90cm.
  • The dimensions of the lift are 90cm x 146cm.
  • There is not a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 95cm and 97cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.

Step(s) (Second Floor)

  • There is/are 3 step(s) to access Bureau de Change.
  • The step(s) is/are located on the second floor, to the rear of the store as you exit the lift.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.

M&S Bank / Bureau de Change

  • Bureau de Change View
    • There is a Bureau de Change service in the store.
    • The Bureau de Change is located on the second floor, to the rear of the store as you exit the main lift.
    • There is step free access to the Bureau de Change, via lift.
    • There is a clear accessible route to the Bureau de Change.
    • The Bureau de Change is approximately 16m from the platform lift.
    • The height of the Bureau de Change counter is 101cm.
    • There is a hearing assistance system at the counter.
  • Comments View
    • The hearing assistance system was not working at the time of survey.

Accessible Toilet(s) (Basement Left Hand Transfer)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the basement level, to the left of the store as you exit the lift.
    • There is step free access into the accessible toilet, via lift.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 39m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 87cm.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 195cm x 216cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 123cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There are coat hooks in the accessible toilet at 102cm and 137cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 91cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 74cm.
    • The tap type is sensor. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 40cm.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The height of the soap dispenser is 89cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The height of the hand dryer is 89cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is not a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.
  • Baby Change Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • The height of the baby change table/bench once extended and in use is 92cm.
  • Comments View
    • There is a ramp with a slight slope into the accessible toilets lobby area.

Accessible Toilet(s) (First Floor Left Hand Transfer)

  • There is an accessible toilet in the store.
  • The accessible toilet is located out of the lift, across to the right of the store, near the stairs.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 46m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is required for the accessible toilet.
    • The key is a RADAR key.
    • There is pictorial and written signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 86cm.
    • The door is locked by a locking handle.
    • The dimensions of the accessible toilet are 148cm x 201cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 78cm.
    • There is a drop down rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
    • There are disposal facilities in the accessible toilet.
    • There is a coat hook in the accessible toilet, 172cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 58cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a cistern.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 103cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 72cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) can be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 18cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 105cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 115cm.
    • There is a hand dryer.
    • The height of the hand dryer is 97cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.

Standard Toilet(s)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the basement level, to the left of the store as you exit the lift and on the first floor, to the rear of the store as you exit the lift.
    • There is step free access via lift, to all of the standard female and male toilet(s).
    • There is ramped access to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
  • Baby Change Facilities View
    • Baby changing facilities are available within the standard male toilet(s).
    • The height of the baby changing table/bench once extended and in use is 85cm.
  • Comments View
    • The baby change facility is in the male standard toilet on the first floor.

Parent and Baby Room

  • There is a parent and baby room in the store.
  • The parent and baby room is located on the basement level, to the left of the store as you exit the lift.
  • There is step free access into the parent and baby room, via lift.
  • There is a clear accessible route to the parent and baby room.
  • The parent and baby room is approximately 39m from the lift.
  • Staff do not need to be notified for use of the room.
  • The height of the baby change table/bench once extended and in use is 91cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 82cm.
  • There is a/are chair(s) in the parent and baby room.
  • There is not a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is an/are additional parent and baby room(s) in the store, however details may vary.
  • The additional parent and baby room(s) is/are located on the first floor, out of the lift, across to the right of the store, near the stairs.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.