Skip to main content

Marks and Spencer Newbury

22 Northbrook Street, Newbury, Berkshire, RG14 1DJ

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Newbury.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.

Approach (Parkway Shopping Centre - Car Park Level -1)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is concrete.

Outside Access (Parkway Shopping Centre - Car Park Level -1)

  • This information is for the entrance located on level -1 of the car park.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double.
    • The width of the door opening is 175cm (5ft 9in).
    • There is a second set of doors at this entrance.
    • The second set of doors open away from you (push).
    • The second set of doors are double.
    • The width of the door opening is 167cm (5ft 6in).

Approach (Parkway Shopping Centre - Car Park Level -2)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is concrete.

Outside Access (Parkway Shopping Centre - Car Park Level -2)

  • This information is for the entrance located on level -2 of the car park.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double.
    • The width of the door opening is 175cm (5ft 9in).
    • There is a second set of doors at this entrance.
    • The second set of doors open away from you (push).
    • The second set of doors are double.
    • The width of the door opening is 167cm (5ft 6in).

Approach (Northbrook Street)

  • There is step free access on the approach to the store.
  • The surface of the approach is block paving.

Outside Access (Northbrook Street)

  • This information is for the entrance located on Northbrook Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 130cm (4ft 3in).

Approach (Parkway Shopping Centre - The Mall)

  • There is step free access to Parkway Shopping Centre via lift from the multi-storey car park.
  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles and block paving.

Outside Access (Parkway Shopping Centre - The Mall)

  • This information is for the entrance located on The Mall.
  • There is step free access at this entrance.
  • Entrance Details View
    • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 180cm (5ft 11in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter and in the Café.
    • There is not a cash machine in the store.
    • There is a/are wheelchair(s) available to borrow.
    • Trolleys designed for the use of wheelchair users are not available.
  • Click and Collect View
    • There is an Click and Collect service in the store.
  • *****Click and Collect Touchscreen**** View
    • Self-service touchscreens are available for Click and Collect.
    • The touchscreens are 113cm to 155cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 113cm from the floor.
    • Once condensed the touchscreen heights are 113cm to 136cm from the floor.

Womenswear

  • Womenswear View
    • Womenswear is located on the ground floor, ahead as you enter the Northbrook Street entrance.
    • There is step free access to Womenswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Womenswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Womenswear till(s)/counter(s).
    • There is a clear accessible route to the Womenswear till(s)/counter(s).
    • The nearest Womenswear till(s)/counter(s) is/are approximately 15m from the Northbrook Street entrance.
    • The height of the Womenswear till(s)/counter(s) is/are 95cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 6 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s).
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 200cm x 224cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is not an assistance bell in the accessible fitting room(s).
  • Standard Fitting Room(s) View
    • There is/are 5 standard fitting room(s) within Womenswear.
    • There is step free access to the standard fitting room(s).
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Food Hall

  • Food Hall View
    • The Food Hall is located on the ground floor, to the rear of the store as you enter the Northbrook Street entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 95cm.
    • There is a hearing assistance system at the counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • There is a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Other Floors

  • Stairs View
    • There are stairs for public use.
    • The stairs are located in the centre of the store as you enter the Northbrook Street entrance.
    • The floors which are accessible by stairs are ground floor and first floor.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the stairs.
    • The handrail(s) is/are on both sides going up.
    • There is a landing.
    • Clear signage for the lift is visible from the stairs.
  • Escalator(s) View
    • There is an/are escalator(s) for public use.
    • The escalator(s) is/are located in the centre of the store as you enter the Northbrook Street entrance.
    • The escalator(s) in the store only go up.
    • The floors which are accessible by escalators are ground floor and first floor.
    • The escalator steps are clearly marked.
    • The foot and head of the escalator(s) are clearly marked.
    • Clear signage for the lift is visible from the escalator(s).
  • Lift View
    • There is a lift for public use.
    • The lift is located to the rear of the store as you enter the Northbrook Street entrance, in the Food Hall.
    • There is step free access to the lift.
    • There is a clear accessible route to the lift.
    • The lift is approximately 55m from the Northbrook Street entrance.
    • The floors which are accessible by this lift are ground floor and first floor.
    • The lift is a standard lift.
    • The clear door width is 110cm.
    • The dimensions of the lift are 160cm x 210cm.
    • There is not a mirror to aid reversing out the lift.
    • There are separate entry and exit doors in the lift.
    • The lift has a visual floor indicator.
    • The lift has an audible announcer.
    • The lift does not have a hearing assistance alarm system.
    • The height of the lift controls are between 90cm and 120cm.
    • The lift controls have tactile markings.
    • The lift controls have Braille markings.
    • There is an/are additional lift(s) in the store, however details may vary.
    • The additional lift(s) is/are located to the right as you enter the Food Hall.

Lingerie

  • Lingerie View
    • Lingerie is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access to Lingerie, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Lingerie aisle(s).
  • Accessible Fitting Room(s) View
    • There are 4 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 200cm x 220cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 100cm.
  • Standard Fitting Room(s) View
    • There is/are 3 standard fitting room(s) within Lingerie.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Babywear/Kidswear

  • Babywear/Kidswear View
    • Babywear/Kidswear is located on the ground floor, ahead as you enter the Parkway entrance.
    • There is step free access to Babywear/Kidswear, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Babywear/Kidswear aisle(s).

Menswear

  • Menswear View
    • Menswear is located on the first floor, ahead as you exit the lift.
    • There is step free access to Menswear.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is a/are ramp(s) and step(s) within the Menswear aisle(s).
  • Till(s)/Counter(s) View
    • There is step free access to the Menswear till(s)/counter(s).
    • There is a clear accessible route to the Menswear till(s)/counter(s).
    • The nearest Menswear till(s)/counter(s) is/are approximately 20m from the lift.
    • The height of the Menswear till(s)/counter(s) is/are 90cm.
    • There is not a hearing assistance system at the till(s)/counter(s).
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
  • Accessible Fitting Room(s) View
    • There is/are 2 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
    • There is step free access to the accessible fitting room(s), via lift.
    • There is a clear accessible route to the accessible fitting room(s).
    • There is a curtain opening to access the accessible fitting room(s).
    • The clear width of the opening is 100cm.
    • The dimensions of the accessible fitting room(s) are 200cm x 225cm.
    • There is clear manoeuvring space in the accessible fitting room(s).
    • There is a/are wall mounted rail(s) in the accessible fitting room(s).
    • There is a drop down rail in the accessible fitting room(s).
    • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
    • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.
    • There is a functional emergency alarm in the accessible fitting room(s).
    • There is a drop down/tip up chair in the accessible fitting room(s).
    • The height of the chair from the floor is 48cm.
    • There is a functional assistance bell in the accessible fitting room(s).
    • The height of the assistance bell from the floor is 110cm.
  • Standard Fitting Room(s) View
    • There is/are 1 standard fitting room(s) within Menswear.
    • There is step free access to the standard fitting room(s), via lift.
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Ramp(s) or Slope(s) (Menswear Suits and Shirts)

  • There is a/are slight ramp(s)/slope(s) to access the Menswear department - suitwear and shirts.
  • The ramp(s)/slope(s) is/are located on the first floor, to the right of the Menswear department till/counter.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on both sides going up.
  • The ramp/slope does overcome the step(s).

Step(s) (Menswear Suits and Shirts)

  • There is/are 3 step(s) to access the Menswear department - suitwear and shirts.
  • The step(s) is/are located on the first floor, to the right of the Menswear department till/counter.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.

Beauty

  • Beauty View
    • The Beauty department is located on the first floor, on the left of the store as you exit the lift.
    • There is step free access to the Beauty department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Beauty department aisle(s).

Home

  • Home View
    • The Home department is located on the first floor, to the left of the store as you exit the lift.
    • There is step free access to the Home department, via lift.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Home department aisle(s).
  • Comments View
    • The nearest till point is located in Menswear.

Café (M&S Café)

  • Location and Access View
    • The Café is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access to the Café, via lift.
    • There is a clear accessible route to the Café.
    • There is step free access throughout the Café.
  • Counter View
    • Food and/or drink(s) is/are ordered from the service counter.
    • Food and/or drinks can be brought to the table.
    • The height of the service counter is 85cm.
  • Tables and Seating View
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests.
    • The nearest table is approximately 1m from the Café entrance/opening.
    • The distance between the floor and the lowest dining table is 56cm.
    • The distance between the floor and the highest dining table is 70cm.
    • There is clear manoeuvring space throughout the Café.
  • Menus and Services View
    • Menus are available on the wall.
    • Hand held large print menus are available on request.
    • Menus are clearly written.
    • Menus are presented in good contrasting colours.
    • Drinking straws are available.
    • Two handle cups are not available.
    • The Café does not play background music.
    • WiFi is available in the Café.

Accessible Toilet(s) (Right Hand Transfer)

  • There is an accessible toilet in the store.
  • Location of and Access to the Accessible Toilet View
    • The accessible toilet is unisex.
    • The accessible toilet is located on the first floor, to the right of the store as you exit the lift.
    • There is step free access into the accessible toilet, via lift.
    • There is a clear accessible route to the accessible toilet.
    • The accessible toilet is approximately 12m from the lift.
  • Features and Dimensions of the Accessible Toilet View
    • Staff do not need to be notified for use of the accessible toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written and 'Not All Disabilities Are Visible' signage on or near the toilet door.
    • The door opens towards you (pull).
    • The width of the door opening is 85cm.
    • The door is locked by a lever twist.
    • The dimensions of the accessible toilet are 175cm x 225cm.
    • There is clear manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 105cm.
    • There is a drop down rail on the transfer side.
    • There is not a flush on the transfer side.
    • There is a functional emergency alarm.
    • There are disposal facilities in the accessible toilet.
    • There is a coat hook in the accessible toilet, 135cm from the floor.
  • Position of Fixtures in the Accessible Toilet View
    • There is a/are wall mounted rail(s).
    • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
    • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
    • The shelf or equivalent flat surface is not within 95cm of the floor.
    • There is a mirror in the accessible toilet, the bottom edge of the mirror is 67cm from the floor.
    • The height of the toilet seat above floor level is 48cm.
    • The toilet has a wall which acts as a backrest.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached when seated on the toilet.
    • The height of the toilet roll holder is 80cm.
    • There is a wash basin.
    • The wash basin can be reached when seated on the toilet.
    • The height of the wash basin is 74cm.
    • The tap type is lever. It is a mixer tap.
    • The tap(s) cannot be reached when seated on the toilet.
    • The distance from the nearest tap(s) to the toilet seat is 65cm.
    • There is a soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The height of the towel dispenser is 100cm.
    • There is a hand dryer.
    • The height of the hand dryer is 90cm.
  • Colour Contrast in the Accessible Toilet View
    • There is a colour contrast between the external door and wall.
    • There is a colour contrast between internal door and wall.
    • There is a colour contrast between the grab rail(s) on the right and wall.
    • There is a colour contrast between the grab rail(s) on the left and wall.
    • There is a colour contrast between the drop down rail and wall.
    • There is a colour contrast between the walls and floor.

Standard Toilet(s)

  • There is a/are standard female and male toilet(s) in the store.
  • Standard Female and Male Toilet(s) View
    • The female and male toilet(s) is/are located on the first floor, to the right of the store as you exit the lift.
    • There is step free access via lift, to all of the standard female and male toilet(s).
    • There is a clear accessible route to all of the standard female and male toilet(s).
    • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
  • Baby Change Facilities View
    • Baby changing facilities are available within the standard female and male toilet(s).
    • The height of the baby changing table/bench once extended and in use is 91cm.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.