Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Merry Hill.
- The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
- Merry Hill link (new tab) - click here.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Cradley Heath.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are not available.
Approach (Food Hall)
- There is direct access from the Marks and Spencer Food Hall to the car park. There is also a shopping centre entrance which has both double manual and two single automatic doors. There is level access to the shopping centre.
- There is step free access on the approach to the store.
- The surface of the approach is block paving, which is uneven in places.
Outside Access (Food Hall)
- This information is for the entrance located in the car park.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 154cm (5ft 1in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 132cm (4ft 4in).
Approach (Merry Hill)
- Access into Merry Hill is step free via double width manual doors and a single width automatic door.
- The surface of the approach is tiled.
Outside Access (Merry Hill - Lower Ground Floor - Womenswear)
- This information is for the entrance located on the lower ground floor of Merry Hill.
- There is step free access at this entrance.
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Entrance Details
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- There are no doors at this entrance.
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 231cm.
Outside Access (Merry Hill - Upper Ground Floor - Womenswear)
- This information is for the entrance located on the upper ground floor of Merry Hill.
- There is step free access at this entrance.
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Entrance Details
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- There are no doors at this entrance.
- The width of the door opening is 587cm (19ft 3in).
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 228cm.
Inside Access (Womenswear)
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Womenswear counter, at the Lingerie counter, at the food information counter and at the Order & Collect counter.
- There is a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the lower ground floor, to the left of the store as you enter the Merry Hill - lower ground floor - Womenswear entrance.
- There is step free access to the Order and Collect counter.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 33m from the Merry Hill - lower ground floor - Womenswear entrance.
- The height of the Click and Collect counter is 95cm.
- There is a hearing assistance system at the counter.
Food Hall
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Food Hall
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- The Food Hall is located on the upper ground floor, ahead as you enter the food hall entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- The height of the high activity till(s) is/are 89cm.
- The height of the lowered section of the high activity till(s) is 69cm.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Womenswear
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Womenswear
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- Womenswear is located on the lower ground floor, ahead as you enter the Merry Hill - lower ground floor - Womenswear entrance and on the upper ground floor, ahead as you enter the Merry Hill - upper ground floor - Womenswear entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
- There is a browse and order hub within Womenswear.
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 16m from the Merry Hill - lower ground floor - Womenswear entrance.
- The height of the Womenswear till(s)/counter(s) is/are 91cm.
- There is a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 18 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 201cm x 154cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 27cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 140cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 94cm.
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Standard Fitting Room(s)
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- There is/are 17 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Beauty
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Beauty
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- The Beauty department is located on the lower ground floor, to the right of the store as you enter the Merry Hill - lower ground floor - Womenswear entrance.
- There is step free access to the Beauty department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Beauty department aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Beauty department till(s)/counter(s).
- There is a clear accessible route to the Beauty department till(s)/counter(s).
- The nearest Beauty department till(s)/counter(s) is/are approximately 13m from the Merry Hill - lower ground floor - Womenswear entrance.
- The height of the Beauty department till(s)/counter(s) is/are 90cm.
- There is not a hearing assistance system at the till(s)/counter(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the upper ground floor, ahead as you enter the Merry Hill, via the Kidswear entrance.
- There is step free access to Babywear/Kidswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Babywear/Kidswear till(s)/counter(s).
- There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
- The height of the Babywear/Kidswear till(s)/counter(s) is/are 91cm.
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Accessible Fitting Room(s)
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- There is/are 3 fitting room(s) in total within Babywear/Kidswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
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Standard Fitting Room(s)
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- There is/are 2 standard fitting room(s) within Babywear/Kidswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
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Comments
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- The accessible fitting room was not surveyed.
Lingerie
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Lingerie
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- Lingerie is located on the lower ground floor, to the rear left of the store as you enter the Merry Hill - lower ground floor - Womenswear entrance.
- There is step free access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Lingerie till(s)/counter(s).
- There is a clear accessible route to the Lingerie till(s)/counter(s).
- The nearest Lingerie till(s)/counter(s) is/are approximately 26m from the Merry Hill - lower ground floor - Womenswear entrance.
- The height of the Lingerie till(s)/counter(s) is/are 91cm.
- There is a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 8 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 201cm x 155cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 100cm and 175cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 98cm.
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Standard Fitting Room(s)
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- There is/are 7 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Other Floors (Womenswear)
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Stairs
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- There are stairs for public use.
- The stairs are located in the centre of the store as you enter the Merry Hill - lower ground floor - Womenswear entrance.
- The floors which are accessible by stairs are lower ground floor and upper ground floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- Clear signage for the lift is visible from the stairs.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located in the centre of the store as you enter the Merry Hill - lower ground floor - Womenswear entrance.
- The escalator(s) in the store go both up and down.
- The floors which are accessible by escalators are lower ground floor and upper ground floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- Clear signage for the lift is visible from the escalator(s).
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Lift
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- There is a lift for public use.
- The lift is located to the rear left of the store as you enter the Merry Hill - lower ground floor - Womenswear entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 34m from the Merry Hill - lower ground floor - Womenswear entrance.
- The floors which are accessible by this lift are lower ground floor and upper ground floor.
- The lift is a standard lift.
- The clear door width is 113cm.
- The dimensions of the lift are 178cm x 136cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The height of the lift controls are between 123cm and 140cm.
- The lift controls do not have tactile markings.
- The lift controls do not have Braille markings.
Outside Access (Merry Hill - Lower Ground Floor - Womenswear and Homeware)
- This information is for the entrance located on the lower ground floor of Merry Hill.
- There is step free access at this entrance.
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Entrance Details
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- There are no doors at this entrance.
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 225cm.
Outside Access (Merry Hill - Upper Ground Floor - Menswear and Babywear/Kidswear)
- This information is for the entrance located on the upper ground floor of Merry Hill.
- There is step free access at this entrance.
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Entrance Details
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- There are no doors at this entrance.
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 225cm.
Inside Access (Menswear and Babywear/kidswear)
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- The hearing assistance system(s) is/are located within the M&S Bank and at the Bureau de Change counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are not available.
Menswear
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Menswear
View
- Menswear is located Menswear is on the upper ground floor of the store as you enter the Merry Hill - upper ground floor via the Menswear and Babywear/Kidswear entrance.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
- There is a browse and order hub within Menswear.
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Till(s)/Counter(s)
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- There is step free access to the Menswear till(s)/counter(s).
- There is not a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 17m from the Merry Hill - lower ground floor - Menswear and Babywear/Kidswear entrance.
- The height of the Menswear till(s)/counter(s) is/are 91cm.
- There is not a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 11 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 99cm.
- The dimensions of the accessible fitting room(s) are 210cm x 200cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 31cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 104cm and 146cm from the floor.
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 80cm.
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Standard Fitting Room(s)
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- There is/are 10 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Other Floors (Menswear and Babywear/Kidswear)
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Stairs
View
- There are stairs for public use.
- The stairs are located to the left of the store as you enter the Merry Hill - lower ground floor - Menswear and Babywear/Kidswear entrance.
- The floors which are accessible by stairs are lower ground floor and upper ground floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 20cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- The lift is clearly visible from the stairs.
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Escalator(s)
View
- There is an/are escalator(s) for public use.
- The escalator(s) is/are located in the centre of the store as you enter the Merry Hill - lower ground floor - Menswear and Babywear/Kidswear entrance.
- The escalator(s) in the store go both up and down.
- The floors which are accessible by escalators are lower ground floor and upper ground floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lift is clearly visible from the escalator(s).
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Lift
View
- There is a lift for public use.
- The lift is located to the left of the store as you enter the Merry Hill - lower ground floor - Menswear and Home entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 25m from the Merry Hill - lower ground floor - Menswear and Home entrance.
- The floors which are accessible by this lift are lower ground floor and upper ground floor.
- The lift is a standard lift.
- The clear door width is 86cm.
- The dimensions of the lift are 172cm x 200cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift does not have a visual floor indicator.
- The lift does not have an audible announcer.
- The lift does not have a hearing assistance alarm system.
- The height of the lift controls are between 110cm and 130cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
Home
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Home
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- The Home department is located on the lower ground floor, to the left as you enter the Merry Hill - lower ground floor via the Womenswear entrance.
- There is step free access to the Home department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Home department aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Home department till(s)/counter(s).
- There is a clear accessible route to the Home department till(s)/counter(s).
- The nearest Home department till(s)/counter(s) is/are approximately 14m from the Merry Hill - lower ground floor - Womenswear entrance.
- The height of the Home department till(s)/counter(s) is/are 91cm.
- There is not a hearing assistance system at the till(s)/counter(s).
Home (Home Ordering Service)
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Home
View
- The Home department is located Located adjacent to customer service on the lower ground floor.
- There is step free access to the Home department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Home department aisle(s).
- There is a browse and order hub within the Home department.
Café
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Location and Access
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- The Café is located on the upper ground floor, to the rear right of the store as you enter the Merry Hill - upper ground floor - Menswear and Home entrance.
- There is step free access to the Café.
- There is a clear accessible route to the Café.
- There is step free access throughout the Café.
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Counter
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- Food and/or drink(s) is/are ordered from the service counter.
- Food and/or drinks can be brought to the table.
- The height of the service counter is 86cm.
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Tables and Seating
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- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 1m from the Café entrance/opening.
- The distance between the floor and the lowest dining table is 55cm.
- The distance between the floor and the highest dining table is 69cm.
- There is clear manoeuvring space throughout the Café.
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Menus and Services
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- Menus are available on the wall.
- The Café has a menu board.
- Hand held large print menus are available on request.
- Menus are clearly written.
- Menus are presented in good contrasting colours.
- Drinking straws are available.
- Two handle cups are not available.
- The Café does not play background music.
- WiFi is available in the Café.
M&S Bank / Bureau de Change (Bureau de Change)
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Bureau de Change
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- There is a Bureau de Change service in the store.
- The Bureau de Change is located on the upper ground floor adjacent to Babywear/Kidswear.
- There is step free access to the Bureau de Change.
- There is a clear accessible route to the Bureau de Change.
- The height of the Bureau de Change counter is 100cm.
- There is a hearing assistance system at the counter.
Accessible Toilet(s) (Menswear and Babywear/Kidswear - Left Hand Transfer)
- There is an accessible toilet in the store.
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Location of and Access to the Accessible Toilet
View
- The accessible toilet is unisex.
- The accessible toilet is located on the upper ground floor, to the rear right of the store as you enter the Merry Hill - upper ground floor - Menswear and Babywear/KIdswear entrance.
- There is step free access into the accessible toilet.
- There is a clear accessible route to the accessible toilet.
- The accessible toilet is approximately 45m from the Merry Hill - upper ground floor - Menswear and Home entrance.
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Features and Dimensions of the Accessible Toilet
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- Staff do not need to be notified for use of the accessible toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The door opens towards you (pull).
- The width of the door opening is 87cm.
- The door is locked by a twist lock.
- The dimensions of the accessible toilet are 170cm x 230cm.
- There is clear manoeuvring space in the accessible toilet.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 102cm.
- There is a drop down rail on the transfer side.
- There is a flush on the transfer side.
- There is a functional emergency alarm.
- There are disposal facilities in the accessible toilet.
- There are coat hooks in the accessible toilet at 105cm and 140cm from the floor.
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Position of Fixtures in the Accessible Toilet
View
- There is a/are wall mounted rail(s).
- As you face the toilet the wall mounted grab rail(s) is/are on both sides.
- There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
- There is a mirror in the accessible toilet, the bottom edge of the mirror is 68cm from the floor.
- The height of the toilet seat above floor level is 48cm.
- The toilet has a wall which acts as a backrest.
- There is a toilet roll holder.
- The toilet roll holder can be reached when seated on the toilet.
- The height of the toilet roll holder is 99cm.
- There is a wash basin.
- The wash basin can be reached when seated on the toilet.
- The height of the wash basin is 68cm.
- The tap type is lever. It is a mixer tap.
- The tap(s) can be reached when seated on the toilet.
- The distance from the nearest tap(s) to the toilet seat is 44cm.
- There is a soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The height of the soap dispenser is 96cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The height of the hand dryer is 86cm.
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Colour Contrast in the Accessible Toilet
View
- There is a colour contrast between the external door and wall.
- There is a colour contrast between internal door and wall.
- There is a colour contrast between the grab rail(s) on the right and wall.
- There is a colour contrast between the grab rail(s) on the left and wall.
- There is a colour contrast between the drop down rail and wall.
- There is a colour contrast between the walls and floor.
- There is an/are additional accessible toilet(s) in the store, however details may vary.
- The additional accessible toilet(s) is/are located on the upper ground floor, to the rear right of the store as you enter the Merry Hill - upper ground floor - Menswear and Home entrance.
Standard Toilet(s) (Menswear and Babywear/KIdswear)
- There is a/are standard female and male toilet(s) in the store.
- There is step free access to all of the standard female toilet(s).
- There is a clear accessible route to all of the standard female toilet(s).
- There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
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Standard Female and Male Toilet(s)
View
- The female and male toilet(s) is/are located on the upper ground floor, to the rear right of the store as you enter the Merry Hill - upper ground floor - Menswear and Babywear/Kidswear entrance.
- There is step free access to all of the standard female and male toilet(s).
- There is a clear accessible route to all of the standard female and male toilet(s).
- There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
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Baby Change Facilities
View
- Baby changing facilities are available within the standard female and male toilet(s).
- The height of the baby changing table/bench once extended and in use is 92cm.
Parent and Baby Room (Womenswear)
- There is a parent and baby room in the store.
- The parent and baby room is located on the lower ground floor, to the left of the store as you enter the Merry Hill - lower ground floor - Womenswear entrance, to the left of the Order and Collect counter.
- There is step free access into the parent and baby room.
- There is a clear accessible route to the parent and baby room.
- The parent and baby room is approximately 32m from the Merry Hill - lower ground floor - Womenswear entrance.
- Staff do not need to be notified for use of the room.
- The height of the baby change table/bench once extended and in use is 100cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 87cm.
- There is/are not chair(s) in the parent and baby room.
- There is not a toilet in the parent and baby room.
Parent and Baby Room (Menswear and Babywear/Kidswear)
- There is a parent and baby room in the store.
- The parent and baby room is located on the upper ground floor, to the rear right of the store as you enter the Merry Hill - upper ground floor - Menswear and Home entrance.
- There is step free access into the parent and baby room.
- There is a clear accessible route to the parent and baby room.
- The parent and baby room is approximately 47m from the Merry Hill - upper ground floor - Menswear and Home entrance.
- Staff do not need to be notified for use of the room.
- The height of the baby change table/bench once extended and in use is 92cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 82cm.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
Additional Information
- Staff undertake regular internal awareness training.
- There is a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.