Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Bangor.
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Parking
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- The store has its own car park.
- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
- The car park is located off Well Street.
- The car park type is underground.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 4 designated parking bay(s) within the car park.
- Designated parking bays are clearly marked/signposted.
- The dimensions of the designated parking bay(s) are 480cm x 520cm (15ft 9in x 17ft 1in).
- The nearest designated bay is 3m (3yd 10in) from the car park entrance.
- The furthest designated bay is 21m (22yd 2ft) from the car park entrance.
- Clearly marked/signposted parent and child parking bays are available.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is concrete.
- Customers do not have to cross a road between the car park and the store.
- The car park does have a height restriction barrier.
- The maximum height is 220cm (7ft 3in).
Approach (Garth Road - Food Hall)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (Garth Road - Food Hall)
- This information is for the entrance located on Garth Road.
- There is step free access at this entrance.
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Entrance Details
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- There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.
- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 201cm (6ft 7in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 181cm (5ft 11in).
Approach (Car Park)
- There is step free access on the approach to the store.
- The surface of the approach is concrete.
Outside Access (Car Park)
- This information is for the entrance located in the underground car park.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) away from you (push).
- The door(s) is/are double.
- The width of the door opening is 150cm (4ft 11in).
Lift (Outside Access - Car Park)
- There is a standard lift to access the store from the basement car park.
- The lift is located towards the rear of the carpark on the left.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 8m from the Car Park Entrance Door.
- The clear door width is 92cm.
- The dimensions of the lift are 137cm x 159cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift has an audible announcer.
- The lift has a hearing assistance alarm system.
- The height of the lift controls are between 111cm and 121cm.
- The lift controls have tactile markings.
- The lift controls have Braille markings.
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Comments
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- As of March 2023 this lift remains out of order.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the ground floor in the Womenswear department.
- There is step free access to the Order and Collect counter.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 50m from the store entrance.
- The height of the Click and Collect counter is 89cm.
- There is not a hearing assistance system at the counter.
- There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
- The till(s)/counter(s) is/are placed in front of a background which is patterned.
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Additional Department Products
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- The store sells a limited amount of products relating to the following department(s); Beauty.
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Comments
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- There is a bell on the Order and Collect counter to attract attention.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- There is not a self service till with a hearing assistance system.
- Staff can provide assistance with using the self service till(s) (Scott tills).
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Comments
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- The height of the self-service tills range from 94cm - 130cm high.
Till/Counter
- The till/counter is located to the rear right of the store.
- There is step free access to the till/counter.
- There is a clear accessible route to the till/counter.
- The till/counter is approximately 43m from the Garth Road - Food hall entrance.
- The height of the till/counter is 95cm.
- There is not a hearing assistance system at the till/counter.
Menswear
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Menswear
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- Menswear is located to the rear of the store.
- There is step free access to Menswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Menswear aisle(s).
Womenswear
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Womenswear
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- Womenswear is located to the rear left of the store.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
- There is a browse and order hub within Womenswear.
Lingerie
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Lingerie
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- Lingerie is located to the rear left of the store.
- There is step free access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located to the rear left of the store.
- There is step free access to Babywear/Kidswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Fitting Room(s)
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Accessible Fitting Room(s)
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- The accessible fitting room(s) is/are located to the rear of the store.
- There is/are 4 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is not a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 189cm x 157cm.
- There is not clear manoeuvring space in the accessible fitting room(s), due to the door opening inwards.
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a dropdown rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 14cm from the floor.
- There is not a coat hook in the accessible fitting room(s).
- There is a functional emergency alarm in the accessible fitting room(s).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- The standard fitting room(s) is/are located to the rear of the store.
- There is/are 3 standard fitting room(s) within the store.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Home
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Home
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- The Home department is located to the rear left of the store.
- There is step free access to the Home department.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Home department aisle(s).
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.