You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Lewisham Shopping Centre.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• Lewisham Shopping Centre link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Lewisham.
  • The nearest underground tube station/Metro station is Canada Water.
  • The nearest DLR station is Lewisham .
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.

You are on Approach (High Street). Skip to the next section.

Approach (High Street)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (High Street). Skip to the next section.

Outside Access (High Street)

• This information is for the entrance located on High Street.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 128cm (4ft 2in).

You are on Approach (Lewisham Shopping Centre). Skip to the next section.

Approach (Lewisham Shopping Centre)

• Access to Lewisham Shopping Centre is step free via lift from the multi-storey car park.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Lewisham Shopping Centre). Skip to the next section.

Outside Access (Lewisham Shopping Centre)

• This information is for the entrance located off North Mall.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 240cm.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Order & Collect counter and at the till/counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located in the centre of the store as you enter the Lewisham Shopping Centre entrance.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 50m from the Lewisham Shopping Centre entrance.
  • The height of the Click and Collect counter is 95cm.
  • There is a hearing assistance system at the counter.

You are on Till/Counter. Skip to the next section.

Till/Counter

• The till/counter is located in the centre of the store, to the right as you enter the Lewisham Shopping Centre entrance.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 35m from the Lewisham Shopping Centre entrance.
• The height of the till/counter is 95cm.
• There is a hearing assistance system at the till/counter.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located ahead as you enter the Lewisham Shopping Centre entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located in the centre of the store as you enter the Lewisham Shopping Centre entrance, to the rear of the Womenswear department.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located in the centre of the store as you enter the Lewisham Shopping Centre entrance, between the Womenswear and Menswear departments.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located to the rear of the store as you enter the Lewisham Shopping Centre entrance.
  • There is step free access to Menswear.
  • There is limited room to manoeuvre within the aisles.
  • There is step free access throughout the Menswear aisle(s).

You are on Fitting Room(s). Skip to the next section.

Fitting Room(s)

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• Accessible Fitting Room(s) View
  • The accessible fitting room(s) is/are located in the centre of the store, to the right as you enter the Lewisham Shopping Centre entrance.
  • There is/are 5 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 110cm.
  • The dimensions of the accessible fitting room(s) are 150cm x 280cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is not a dropdown rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 28cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 55cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • The standard fitting room(s) is/are located in the centre of the store, to the right as you enter the Lewisham Shopping Centre entrance.
  • There is/are 4 standard fitting room(s) within the store.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located to the left of the store as you enter the Lewisham Shopping Centre entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is not a hearing assistance system at the counter.
  • There is a/are checkout(s) and high activity till(s) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located to the left of the store as you enter the Lewisham Shopping Centre entrance, to the rear of the food hall.
  • There is step free access to the Home department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located to the left of the store as you enter the Lewisham Shopping Centre entrance, to the rear of the food hall.
  • There is step free access to the Beauty department.
  • There is limited room to manoeuvre within the aisles.
  • There is step free access throughout the Beauty department aisle(s).

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located to the left of the store as you enter the Lewisham Shopping Centre entrance.
  • There is step free access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 85cm.
• Tables and Seating View
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 3m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 68cm.
  • There is clear manoeuvring space to the service counter and to the outer tables and chairs.
• Menus and Services View
  • Menus are available on the wall.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Accessible Toilet(s) (Currently Out of Service). Skip to the next section.

Accessible Toilet(s) (Currently Out of Service)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located to the left of the store as you enter the Lewisham Shopping Centre entrance, in the centre of the store.
  • There is step free access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 60m from the Lewisham Shopping Centre entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 90cm.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 155cm x 430cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 86cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There is a coat hook in the accessible toilet, 153cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is not within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 103cm from the floor.
  • The height of the toilet seat above floor level is 43cm.
  • The toilet has a backrest and a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 108cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 84cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 62cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 130cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 88cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
  • There is an/are additional accessible toilet(s) in the store, however details may vary.
  • The additional accessible toilet(s) is/are located to the left of the store as you enter the Lewisham Shopping Centre entrance, in the centre of the store.
• Baby Change Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The height of the baby change table/bench once extended and in use is 96cm.

You are on Accessible Toilet(s) (Left). Skip to the next section.

Accessible Toilet(s) (Left)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located to the left of the store as you enter the Lewisham Shopping Centre entrance, to the right of the M&S Café.
  • There is step free access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 60m from the Lewisham Shopping Centre entrance.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 87cm.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 145cm x 410cm.
  • There is not clear manoeuvring space in the accessible toilet, due to the dimensions.
  • There is not a lateral transfer space.
  • There is a drop down rail on the transfer side.
  • There is not a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There are disposal facilities in the accessible toilet.
  • There is a coat hook in the accessible toilet, 155cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is not within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 102cm from the floor.
  • The height of the toilet seat above floor level is 42cm.
  • The toilet has a backrest and a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 110cm.
  • There is a wash basin.
  • The wash basin cannot be reached when seated on the toilet.
  • The height of the wash basin is 79cm.
  • The tap type is push. It is not a mixer tap.
  • The tap(s) cannot be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 75cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 120cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 85cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
  • There is an/are additional accessible toilet(s) in the store, however details may vary.
  • The additional accessible toilet(s) is/are located to the right of this accessible toilet, however it was out of order at time of the survey.
• Baby Change Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • The height of the baby change table/bench once extended and in use is 94cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is a member of staff trained in British Sign Language.
• Staff are trained to British Sign Language level 3.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.