You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Essex Road.
  • The nearest underground tube station/Metro station is Angel.
• Parking View
  • The store does not have its own car park.
  • There are no parking facilities available at the store.

You are on Approach (Liverpool Road). Skip to the next section.

Approach (Liverpool Road)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Liverpool Road). Skip to the next section.

Outside Access (Liverpool Road)

• This information is for the entrance located from Liverpool Road, giving direct access to the lower ground floor.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 132cm (4ft 4in).

You are on Approach (Chapel Market). Skip to the next section.

Approach (Chapel Market)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Chapel Market). Skip to the next section.

Outside Access (Chapel Market)

• This information is for the entrance located on Chapel Market, giving direct access to the ground floor.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is steep.
• Entrance Details View
  • The main door(s) open(s) automatically by a push pad/sensor.
  • The door(s) is/are double.
  • The width of the door opening is 132cm (4ft 4in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter, at the Order & Collect counter and at the till/counter.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are not available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located on the first floor, to the rear left of the store as you exit the lift.
  • There is step free access to the Order and Collect counter, via lift.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 25m from the lift.
  • The height of the Click and Collect counter is 95cm.
  • There is a hearing assistance system at the counter.
• Additional Department Products View
  • The store sells a limited amount of products relating to the following department(s); Beauty.

You are on Till/Counter (Lower Ground Floor). Skip to the next section.

Till/Counter (Lower Ground Floor)

• The till/counter is located on the lower ground floor, to the right of the store as you enter the Liverpool Road entrance.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 5m from the Liverpool Road entrance.
• The height of the till/counter is 95cm.
• There is a hearing assistance system at the till/counter.

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the lower ground floor, to the right of the store as you enter the Liverpool Road entrance.
  • There is step free access to Babywear/Kidswear.
  • There is limited room to manoeuvre within the aisles.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located ahead as you enter the Liverpool Road entrance, to access the lower ground floor and ground floor and to the right of the store as you exit the lift, to access the ground floor and first floor.
  • The floors which are accessible by stairs are lower ground floor, ground floor and first floor.
  • There are 7 then 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • The lift is clearly visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located on the ground floor, to the right of the store as you exit the lift.
  • The escalator(s) in the store only go up.
  • The floors which are accessible by escalators are ground floor and first floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is not visible from the escalator(s).
• Lift View
  • There is a lift for public use.
  • The lift is located ahead as you enter the Liverpool Road entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 12m from the Liverpool Road entrance.
  • The floors which are accessible by this lift are lower ground floor, ground floor and first floor.
  • The lift is a standard lift.
  • The clear door width is 110cm.
  • The dimensions of the lift are 140cm x 210cm.
  • There is a mirror to aid reversing out the lift.
  • There are separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 114cm.
  • The lift controls have tactile markings.
  • The lift controls have Braille markings.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the ground floor, ahead as you exit the lift.
  • There is step free access to the Food Hall, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter, via lift.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • The height of the high activity till(s) is/are 89cm.
  • The height of the lowered section of the high activity till(s) is 69cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Till/Counter (First Floor). Skip to the next section.

Till/Counter (First Floor)

• The till/counter is located on the first floor, to the rear left of the store as you exit the lift.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 20m from the lift.
• The height of the till/counter is 95cm.
• There is a hearing assistance system at the till/counter.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the first floor, ahead as you exit the lift.
  • There is step free access to Womenswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the first floor, on the far right as you exit the lift.
  • There is step free access to the Home department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the first floor, to the right of the store as you exit the lift.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, to the rear right of the store as you exit the lift.
  • There is step free access to Lingerie, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).

You are on Fitting Room(s). Skip to the next section.

Fitting Room(s)

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• Accessible Fitting Room(s) View
  • The accessible fitting room(s) is/are located on the first floor, to the rear left of the store as you exit the lift.
  • There is/are 4 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 152cm x 200cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a dropdown rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • The standard fitting room(s) is/are located on the first floor, to the rear left of the store as you exit the lift.
  • There is/are 3 standard fitting room(s) within the store.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.