Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located within Exchange.
- The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
- Exchange link (new tab) - click here.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Ilford.
- The nearest underground tube station/Metro station is Gants Hill.
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Parking
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- The store does not have its own car park.
- The store shares a car park/parking facilities.
- Clearly marked/signposted designated Blue Badge parking bays are available.
- Clearly marked/signposted parent and child parking bays are available.
Approach (High Road)
- There is step free access on the approach to the store.
- The surface of the approach is stone/concrete tiles.
Outside Access (High Road)
- This information is for the entrance located on High Road.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 126cm (4ft 2in).
Approach (Exchange)
- Access into Exchange is step free via lift from the multi-storey car park.
- There is step free access on the approach to the store.
- The surface of the approach is vinyl.
Outside Access (Exchange - Level 2)
- This information is for the entrance located on level 2 of Exchange.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located immediately beyond the entrance.
- The gradient of the ramp/slope is slight.
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Entrance Details
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- There are no doors at this entrance.
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 227cm.
Outside Access (Exchange - Level 3)
- This information is for the entrance located on level 3 of Exchange.
- There is step free access at this entrance.
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Ramp/Slope Details
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- There is ramped/sloped access at this entrance.
- The ramp/slope is located immediately beyond the entrance on the right.
- The gradient of the ramp/slope is slight.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- The width of the ramp is 130cm.
- The ramp/slope does overcome the step(s).
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Step Details
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- There is stepped access at this entrance.
- The step(s) is/are located immediately beyond the entrance.
- There is/are 3 step(s) to access the store.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
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Entrance Details
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- There are no doors at this entrance.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the Womenswear counter, at the food information counter and at the Order & Collect counter.
- There is a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are available.
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Click and Collect
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- There is a Click and Collect service in the store.
- Customers can obtain online Order and Collect items from the Order and Collect counter.
- The Order and Collect counter is located on the first floor, to the rear of the store as you exit the lift.
- There is step free access to the Order and Collect counter, via lift.
- There is a clear accessible route to the Order and Collect counter.
- The Order and Collect counter is approximately 35m from the lift.
- The height of the Click and Collect counter is 95cm.
- There is a hearing assistance system at the counter.
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Additional Department Products
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- The store sells a limited amount of products relating to the following department(s); Beauty.
Womenswear (Ground Floor)
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Womenswear
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- Womenswear is located on the ground floor, ahead as you enter the High Road entrance.
- There is step free access to Womenswear.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s).
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 19m from the High Road entrance.
- The height of the Womenswear till(s)/counter(s) is/are 95cm.
- There is a hearing assistance system at the till(s)/counter(s).
Food Hall
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Food Hall
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- The Food Hall is located on the ground floor, to the rear of the store as you enter the High Road entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- Staff can provide assistance with using the self service till(s) (Scott tills).
Other Floors
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Stairs
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- There are stairs for public use.
- The stairs are located to the right of the store as you enter the High Road entrance.
- The floors which are accessible by stairs are ground floor, first floor and second floor.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the stairs.
- The handrail(s) is/are on both sides going up.
- There is a landing.
- Clear signage for the lift is visible from the stairs.
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Escalator(s)
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- There is an/are escalator(s) for public use.
- The escalator(s) is/are located to the right of the store as you enter the High Road entrance.
- The escalator(s) in the store only go up.
- The floors which are accessible by escalators are ground floor, first floor and second floor.
- The escalator steps are clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- Clear signage for the lift is visible from the escalator(s).
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Lift
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- There is a lift for public use.
- The lift is located to the left of the store as you enter the High Road entrance.
- There is step free access to the lift.
- There is a clear accessible route to the lift.
- The lift is approximately 15m from the High Road entrance.
- The floors which are accessible by this lift are ground floor, first floor and second floor.
- The lift is a standard lift.
- The clear door width is 120cm.
- The dimensions of the lift are 135cm x 170cm.
- There is a mirror to aid reversing out the lift.
- There are not separate entry and exit doors in the lift.
- The lift has a visual floor indicator.
- The lift does not have an audible announcer.
- The lift has a hearing assistance alarm system.
- The height of the lift controls are between 90cm and 120cm.
- The lift controls have tactile markings.
- The lift controls do not have Braille markings.
Womenswear (First Floor)
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Womenswear
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- Womenswear is located on the first floor, ahead as you exit the lift.
- There is step free access to Womenswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Womenswear aisle(s).
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Till(s)/Counter(s)
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- There is step free access to the Womenswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Womenswear till(s)/counter(s).
- The nearest Womenswear till(s)/counter(s) is/are approximately 3m from the lift.
- The height of the Womenswear till(s)/counter(s) is/are 95cm.
- There is not a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 6 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 225cm x 235cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 28cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 5 standard fitting room(s) within Womenswear.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Lingerie
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Lingerie
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- Lingerie is located on the first floor, to the rear of the store as you exit the lift.
- There is ramped/sloped or stepped access to Lingerie.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Lingerie aisle(s).
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Accessible Fitting Room(s)
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- There are 3 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s), via lift.
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 225cm x 235cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 2 standard fitting room(s) within Lingerie.
- There is step free access to the standard fitting room(s).
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Ramp(s) or Slope(s) (Lingerie)
- There is a/are slight ramp(s)/slope(s) to access the Lingerie department.
- The ramp(s)/slope(s) is/are located on the first floor, to the right of the store as you exit the lift.
- There is a/are handrail(s) at the ramp/slope.
- The handrail(s) is/are on both sides going up.
- The ramp/slope does overcome the step(s).
Step(s) (Lingerie)
- There is/are 3 step(s) to access the Lingerie department.
- The step(s) is/are located on the first floor, to the left of the store as you exit the lift.
- The step(s) is/are clearly marked.
- The height of the step(s) is/are 15cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up.
Menswear
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Menswear
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- Menswear is located on the second floor, ahead as you exit the lift.
- There is step free access to Menswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
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Till(s)/Counter(s)
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- There is step free access to the Menswear till(s)/counter(s), via lift.
- There is a clear accessible route to the Menswear till(s)/counter(s).
- The nearest Menswear till(s)/counter(s) is/are approximately 10m from the lift.
- The height of the Menswear till(s)/counter(s) is/are 95cm.
- There is not a hearing assistance system at the till(s)/counter(s).
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Accessible Fitting Room(s)
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- There is/are 3 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
- There is step free access to the accessible fitting room(s).
- There is a clear accessible route to the accessible fitting room(s).
- There is a curtain opening to access the accessible fitting room(s).
- The clear width of the opening is 100cm.
- The dimensions of the accessible fitting room(s) are 225cm x 235cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 105cm and 160cm from the floor.
- There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
- There is a drop down/tip up chair in the accessible fitting room(s).
- The height of the chair from the floor is 48cm.
- There is not an assistance bell in the accessible fitting room(s).
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Standard Fitting Room(s)
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- There is/are 2 standard fitting room(s) within Menswear.
- There is step free access to the standard fitting room(s), via lift.
- There is a clear accessible route to the standard fitting room(s).
- There is a chair/stool/changing bench in the standard fitting room(s).
Babywear/Kidswear
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Babywear/Kidswear
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- Babywear/Kidswear is located on the second floor, ahead as you exit the lift.
- There is step free access to Babywear/Kidswear, via lift.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Babywear/Kidswear aisle(s).
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Public Facilities
- There is an accessible toilet available within the shopping centre.
- Standard toilets are available within the shopping centre.
- Baby changing facilities are available within the shopping centre.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.