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Marks and Spencer Hackney - Food to Go

351 Mare Street, Hackney, London, E8 1JB

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Hackney Central.
    • The nearest underground tube station/Metro station is Bethnal Green.
    • The nearest DLR station is Stratford International.
  • Parking View
    • The store does not have its own car park.
    • There are no parking facilities available at the store.

Approach (Mare Street)

  • There is step free access on the approach to the store.
  • There is a slope with a very easy incline.
  • The surface of the approach is stone/concrete tiles.

Outside Access (Mare Street)

  • This information is for the entrance located on Mare Street.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located leading to the front doors.
    • The gradient of the ramp/slope is slight.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 240cm (7ft 10in).
    • There are fixed barriers/security barriers at this entrance.
    • The minimum width between the fixed barriers/security barriers is 244cm.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the till/counter.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Click and Collect View
    • There is a Click and Collect service in the store.
    • Customers can obtain online Click and Collect from the till/counter.
  • *****Click and Collect Touchscreen**** View
    • Self-service touchscreens are available for Click and Collect.
    • The touchscreens are 110cm to 160cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 112cm from the floor.
    • Once condensed the touchscreen heights are 110cm to 140cm from the floor.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter the Mare Street entrance.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 95cm.
    • The height of the high activity till(s) is/are 140cm.
    • The height of the lowered section of the high activity till(s) is 110cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Accessible Toilet(s)

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.

Sunflower Lanyard Scheme

  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.