Access Guide
Introduction
- Marks and Spencer store opening times and services available link (new tab) - click here.
- The store is located on a main shopping street.
Public Transport and Parking
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Public Transport
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- There is a bus stop within approximately 150m of the store.
- The nearest train station is Theydon Bois.
- The nearest underground tube station/Metro station is Epping.
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Parking
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- The store does not have its own car park.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Designated parking bays are clearly marked/signposted.
- There is a public car park within approximately 200m of the store.
- The public parking facilities are located on directly behind the store.
- Standard on street parking is available (within approximately 50m of the store).
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Comments
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- Car Park at rear is operated by Euro Car Parks. There is one Blue Badge bay. Parking is free for 20 minutes.
Approach (High Street)
- There is step free access on the approach to the store.
- There is a slope with a very easy incline.
- The surface of the approach is stone/concrete tiles and block paving.
Outside Access (High Street)
- This information is for the entrance located on High Street.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 132cm (4ft 4in).
- There is a second set of doors at this entrance.
- The second set of doors open automatically.
- The second set of doors are double.
- The width of the door opening is 175cm (5ft 9in).
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 162cm.
Approach (Car Park)
- There is step free access on the approach to the store.
- There is a slight slope on the approach to the store.
- The surface of the approach is tarmac, which is uneven in places.
- There is a/are fixed bollard(s) on the approach to the store.
Outside Access (Car Park)
- This information is for the entrance located at the rear of the store.
- There is step free access at this entrance.
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Entrance Details
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- The main door(s) open(s) automatically.
- The door(s) is/are double.
- The width of the door opening is 165cm (5ft 5in).
- There are fixed barriers/security barriers at this entrance.
- The minimum width between the fixed barriers/security barriers is 164cm.
Inside Access
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Inside Access
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- There is step free access throughout the store.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The store does not play background music.
- There is a/are fixed hearing assistance system(s) in the store.
- The hearing assistance system(s) is/are located at the food information counter.
- There is not a cash machine in the store.
- There is a/are wheelchair(s) available to borrow.
- Trolleys designed for the use of wheelchair users are not available.
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Click and Collect
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- There is a Click and Collect service in the store.
- The Click and Collect counter is located Click and Collect point is located to the left as you enter via the High Street entrance.
- There is a clear accessible route to the Click and Collect counter.
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*****Click and Collect Touchscreen****
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- Self-service touchscreens are available for Click and Collect.
- The touchscreens are 110cm to 160cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 112cm from the floor.
- Once condensed the touchscreen heights are 110cm to 140cm from the floor.
Food Hall
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Food Hall
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- The Food Hall is located ahead as you enter either entrance.
- There is step free access to the Food Hall.
- The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
- There is step free access throughout the Food Hall aisle(s).
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Till(s)/Counter(s)
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- There is a food information counter.
- There is step free access to the food information counter.
- There is a clear accessible route to the food information counter.
- The height of the food information counter is 95cm.
- There is a hearing assistance system at the counter.
- There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
- The height of the checkout(s) is/are 95cm.
- Staff can provide assistance with using the self service till(s) (Scott tills).
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Comments
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- There are 10 self service checkouts with touch screens ranging in height between 110cm - 140cm.
Accessible Toilet(s)
- There is not an accessible toilet in the store.
Standard Toilet(s)
- There are no standard toilets in the store.
Additional Information
- Staff undertake regular internal awareness training.
- There is not a member of staff trained in British Sign Language.
- There is a member of staff available to provide assistance.
- There is not a home delivery service available from the store.
Sunflower Lanyard Scheme
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.