Marks and Spencer East Kilbride

1 Righead Gate, East Kilbride Shopping Centre, The Plaza, East Kilbride, Glasgow, Lanarkshire G74 1LS

01355 249 144

www.marksandspencer.com

Guide Last Updated: 13/09/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is East Kilbride.

  • The store does not have its own car park.

  • The store shares a car park/parking facilities.

  • Clearly marked/signposted designated Blue Badge parking bays are available.

  • Clearly marked/signposted parent and child parking bays are not available.

  • Access into the East Kilbride Shopping Centre is step free via lift from the rear car park.

  • There is step free access on the approach to the store.

  • The surface of the approach is tiled.

  • This information is for the entrance located on the Plaza.

  • There is step free access at this entrance.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double.

  • The width of the door opening is 145cm (4ft 9in).

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on Princes Square.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double.

  • The width of the door opening is 150cm (4ft 11in).

  • There is a second set of doors at this entrance.

  • The second set of doors open both ways (push and pull).

  • The second set of doors are double.

  • The width of the door opening is 150cm (4ft 11in).

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Menswear counter, at the Womenswear counter, at the food information counter and at the Order & Collect counter.

  • There is a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are not available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the food information counter.

  • The Order and Collect counter is located on the first floor, to the right of the store as you exit the lift.

  • There is step free access to the Order and Collect counter, via lift.

  • There is not a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 28m from the lift.

  • The height of the Order and Collect counter is 95cm.

  • There is a hearing assistance system at the counter.

  • Womenswear is located on the ground floor, ahead as you enter the East Kilbride Shopping Centre - Plaza - Womenswear entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 19m from the East Kilbride Shopping Centre - Plaza - Womenswear entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 93cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 7 fitting rooms in total within Womenswear, 2 of which are accessible fitting rooms.

  • There is step free access to the accessible fitting room(s).

  • There is not a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 73cm.

  • The dimensions of the accessible fitting room(s) are 190cm x 94cm.

  • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is not a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 171cm from the floor.

  • There is not an emergency alarm in the accessible fitting room(s).

  • There is a chair/stool in the accessible fitting room(s).

  • The height of the chair from the floor is 45cm.

  • There is an assistance bell, but it was not functional at the time of the survey.

  • The height of the assistance bell from the floor is 99cm.

  • There is an/are additional accessible fitting room(s) in this area, however details may vary.

  • There is/are 5 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is not a clear accessible route to the standard fitting room(s).

  • There is not a chair/stool/changing bench in the standard fitting room(s).

  • The Food Hall is located on the ground floor, ahead as you enter the East Kilbride Shopping Centre - Princes Square - Food hall entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 95cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s) and high activity till(s) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • There are stairs for public use.

  • The stairs are located to the left of the store as you enter the East Kilbride Shopping Centre - Plaza - Womenswear entrance.

  • The floors which are accessible by stairs are ground floor and first floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The height of the step(s) is/are 15cm.

  • There is a/are handrail(s) at the stairs.

  • The handrail(s) is/are on both sides going up.

  • There is a landing.

  • Clear signage for the lift is visible from the stairs.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located to the left of the store as you enter the East Kilbride Shopping Centre - Plaza - Womenswear entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are ground floor and first floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • Clear signage for the lift is visible from the escalator(s).

  • There is an/are additional escalator(s) in the store which has/have similar details.

  • There is a lift for public use.

  • The lift is located to the right of the store as you enter the East Kilbride Shopping Centre - Plaza - Womenswear entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 28m from the East Kilbride Shopping Centre - Plaza - Womenswear entrance.

  • The floors which are accessible by this lift are ground floor and first floor.

  • The lift is a standard lift.

  • Lingerie is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to Lingerie, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There are 3 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is not a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 150cm.

  • The dimensions of the accessible fitting room(s) are 244cm x 121cm.

  • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is not a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 16cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 129cm from the floor.

  • There is not an emergency alarm in the accessible fitting room(s).

  • There is a chair/stool in the accessible fitting room(s).

  • The height of the chair from the floor is 45cm.

  • There is an assistance bell, but it was not functional at the time of the survey.

  • The height of the assistance bell from the floor is 105cm.

  • There is/are 2 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s), via lift.

  • There is not a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Home department is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to the Home department, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Home department aisle(s).

  • The Beauty department is located on the first floor, to the right of the store as you exit the lift.

  • There is step free access to the Beauty department, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • Menswear is located on the first floor, to the right of the store as you exit the lift.

  • There is step free access to Menswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is step free access to the Menswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 38m from the lift.

  • The height of the Menswear till(s)/counter(s) is/are 92cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 3 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is not a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 73cm.

  • The dimensions of the accessible fitting room(s) are 192cm x 95cm.

  • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is not a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 12cm from the floor.

  • There is not a coat hook in the accessible fitting room(s).

  • There is not an emergency alarm in the accessible fitting room(s).

  • There is a chair/stool in the accessible fitting room(s).

  • The height of the chair from the floor is 66cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 99cm.

  • There is/are 2 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is not a clear accessible route to the standard fitting room(s).

  • There is not a chair/stool/changing bench in the standard fitting room(s).

  • Babywear/Kidswear is located on the first floor, to the rear of the store as you exit the lift.

  • There is step free access to Babywear/Kidswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • There is not an accessible toilet in the store.

  • There are no standard toilets in the store.

  • There is an accessible toilet available within the shopping centre.

  • Standard toilets are available within the shopping centre.

  • Baby changing facilities are available within the shopping centre.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is a home delivery service available from the store.