Marks and Spencer Ealing Broadway

69-79 The Broadway, Ealing Broadway Shopping Centre, Ealing Broadway, London W5 5JW

020 8566 1234

www.marksandspencer.com

Guide Last Updated: 13/09/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Ealing Broadway.

  • The nearest underground tube station/Metro station is Ealing Broadway.

  • The store does not have its own car park.

  • The store shares a car park/parking facilities.

  • Clearly marked/signposted designated Blue Badge parking bays are available.

  • Clearly marked/signposted parent and child parking bays are not available.

  • There is a public car park within approximately 200m of the store.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on The Broadway.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • The gradient of the ramp/slope is slight.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 125cm (4ft 1in).

  • Access into Ealing Broadway Shopping Centre is step free via lift from the multi-storey car park.

  • There is step free access on the approach to the store.

  • The surface of the approach is tiled.

  • This information is for the entrance located in Ealing Broadway Shopping Centre.

  • There is step free access at this entrance.

  • There are no doors at this entrance.

  • The width of the door opening is 165cm (5ft 5in).

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Menswear counter, at the Womenswear counter, at the Bureau de Change counter, at the food information counter, at the Order & Collect counter and at the till/counter.

  • There is a cash machine in the store.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the second floor, to the left of the store as you exit the lift.

  • There is step free access to the Order and Collect counter, via lift.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 30m from the lift.

  • The height of the Order and Collect counter is 94cm.

  • There is a hearing assistance system at the counter.

  • The Food Hall is located on the ground floor, ahead as you enter The Broadway entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • The Café is located on the ground floor, to the left of the store as you enter The Broadway entrance, in the Food hall.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 90cm.

  • Some tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 3m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 65cm.

  • The distance between the floor and the highest dining table is 100cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are hand held and available on the wall.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • Womenswear is located on the ground floor, to the rear right of the store as you enter The Broadway entrance and on the first floor, ahead as you exit the lift.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is a/are ramp(s) within the Womenswear aisle(s).

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 20m from the Broadway entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 94cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 6 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 154cm x 202cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.

  • There is not an emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 45cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • There is/are 5 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • There is a/are slight ramp(s)/slope(s) to access the majority of the store.

  • The ramp(s)/slope(s) is/are located approximately 20m after the Ealing Broadway Shopping Centre entrance.

  • There are stairs, however they are not located on the shop floor/in a public area.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located in the centre of the store as you enter The Broadway entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are ground floor, first floor and second floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • Clear signage for the lift is not visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located to the left of the store as you enter The Broadway entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 30m from the Broadway entrance.

  • The floors which are accessible by this lift are ground floor, first floor and second floor.

  • The lift is a standard lift.

  • The clear door width is 110cm.

  • The dimensions of the lift are 203cm x 155cm.

  • There is a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift has a hearing assistance alarm system.

  • The height of the lift controls are between 95cm and 105cm.

  • The lift controls have tactile markings.

  • The lift controls do not have Braille markings.

  • The till/counter is located on the first floor, to the far side of the store as you exit the lift.

  • There is step free access to the till/counter, via lift.

  • There is a clear accessible route to the till/counter.

  • The till/counter is approximately 25m from the lift.

  • The height of the till/counter is 94cm.

  • There is a hearing assistance system at the till/counter.

  • Lingerie is located on the first floor, in the centre of the store as you exit the lift.

  • There is step free access to Lingerie, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • Babywear/Kidswear is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to Babywear/Kidswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • The accessible fitting room(s) is/are located on the first floor, to the left of the store as you exit the lift.

  • There are 7 fitting rooms in total within Womenswear, Lingerie and Babywear/Kidswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 225cm x 205cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a dropdown rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 47cm.

  • There is an assistance bell, but it was not functional at the time of the survey.

  • The height of the assistance bell from the floor is 90cm.

  • The standard fitting room(s) is/are located on the first floor, to the left of the store as you exit the lift.

  • There is/are 6 standard fitting room(s) within Womenswear, Lingerie and Babywear/Kidswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Beauty department is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to the Beauty department, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • Menswear is located on the second floor, ahead as you exit the lift.

  • There is step free access to Menswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is step free access to the Menswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 25m from the lift.

  • The height of the Menswear till(s)/counter(s) is/are 94cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 5 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 102cm.

  • The dimensions of the accessible fitting room(s) are 222cm x 202cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is an assistance bell, but it was not functional at the time of the survey.

  • The height of the assistance bell from the floor is 93cm.

  • There is/are 4 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Home department is located on the second floor, to the left of the store as you exit the lift.

  • There is step free access to the Home department, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Home department aisle(s).

  • There is a browse and order hub within the Home department.

  • The Refund and Exchange counter is located on the second floor, to the far left of the store as you exit the lift.

  • There is step free access to the Refund and Exchange counter, via lift.

  • There is a clear accessible route to the Refund and Exchange counter.

  • The Refund and Exchange counter is approximately 30m from the lift.

  • The height of the Refund and Exchange counter is 94cm.

  • There is a hearing assistance system at the counter.

  • The Café is located on the second floor, to the right of the store as you exit the lift.

  • There is step free access to the Café, via lift.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 85cm.

  • There is a priority table for wheelchair users.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is approximately 2m from the Café entrance/opening.

  • The distance between the floor and the dining tables is 68cm.

  • There is clear manoeuvring space to the outer tables and chairs.

  • Menus are available on the wall.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • There is a Bureau de Change service in the store.

  • The Bureau de Change is located on the second floor, to the far right of the store as you exit the lift.

  • There is step free access to the Bureau de Change, via lift.

  • There is a clear accessible route to the Bureau de Change.

  • The Bureau de Change is approximately 25m from the lift.

  • The height of the Bureau de Change counter is 100cm.

  • There is a hearing assistance system at the counter.

  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the first floor, to the right of the store as you exit the lift.

  • There is step free access to the accessible toilet, via lift.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 15m from the lift.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 96cm.

  • The door is locked by a twist lock.

  • The dimensions of the accessible toilet are 225cm x 192cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 155cm.

  • There is a drop down rail on the transfer side.

  • There is a flush on the transfer side.

  • There is an emergency alarm, but it was not functional at the time of the survey.

  • There are disposable facilities in the accessible toilet.

  • There are coat hooks in the accessible toilet at 118cm and 165cm from the floor.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on the right.

  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 92cm from the floor.

  • The height of the toilet seat above floor level is 47cm.

  • The toilet has a backrest.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 104cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 70cm.

  • The tap type is sensor. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 60cm.

  • There is a soap dispenser.

  • The soap dispenser cannot be reached when seated on the toilet.

  • The height of the soap dispenser is 106cm.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached when seated on the toilet.

  • The height of the towel dispenser is 104cm.

  • There is a hand dryer.

  • The height of the hand dryer is 92cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

  • Baby changing facilities are located within the accessible toilet.

  • The height of the baby change table/bench once extended and in use is 88cm.

  • There is a/are standard female and male toilet(s) in the store.

  • The female and male toilet(s) is/are located on the first floor, to the right of the store as you exit the lift.

  • There is step free access via lift, to all of the standard female and male toilet(s).

  • There is a clear accessible route to all of the standard female and male toilet(s).

  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

  • Baby changing facilities are available within the standard female and male toilet(s).

  • The height of the baby changing table/bench once extended and in use is 78cm.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.