Marks and Spencer Durham

4 Silver Street, Durham, County Durham DH1 3RB

0191 384 1777

www.marksandspencer.com

Guide Last Updated: 22/11/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Durham.

  • The store does not have its own car park.

  • There are no parking facilities available at the store.

  • There is step free access on the approach to the store.

  • There is a slight slope on the approach to the store.

  • The surface of the approach is cobbled, which is uneven in places.

  • This information is for the entrance located on Silver Street, giving direct access to the ground floor.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • The gradient of the ramp/slope is slight.

  • The main door(s) open(s) both ways (push and pull).

  • The door(s) is/are double.

  • The width of the door opening is 150cm (4ft 11in).

  • This information is for the entrance located on Silver Street, giving direct access to the first floor.

  • There is stepped access at this entrance.

  • The step(s) is/are located immediately beyond the entrance.

  • There is/are 15+ step(s) to access the store.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 15cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • The main door(s) open(s) both ways (push and pull).

  • The door(s) is/are double.

  • The width of the door opening is 150cm (4ft 11in).

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the food information counter.

  • There is not a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 12m from the main entrance.

  • The height of the Order and Collect counter is 96cm.

  • There is a hearing assistance system at the counter.

  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.

  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

  • The Food Hall is located on the ground floor, to the left of the store as you enter the Silver Street - ramped entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 95cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s) and high activity till(s) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • Babywear/Kidswear is located on the ground floor, ahead as you enter the Silver Street - ramped entrance.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • There are stairs for public use.

  • The stairs are located ahead as you enter the Silver Street - ramped entrance.

  • The floors which are accessible by stairs are ground floor and first floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The height of the step(s) is/are 16cm.

  • There is a/are handrail(s) at the stairs.

  • The handrail(s) is/are on both sides going up.

  • There is a landing.

  • Clear signage for the lift is visible from the stairs.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located ahead as you enter the Silver Street - ramped entrance.

  • The escalator(s) in the store only go up.

  • The floors which are accessible by escalators are ground floor and first floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • Clear signage for the lift is visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located to the rear of the store as you enter the Silver Street - ramped entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 40m from the Silver Street - ramped entrance.

  • The floors which are accessible by this lift are ground floor and first floor.

  • The lift is a standard lift.

  • The clear door width is 130cm.

  • The dimensions of the lift are 150cm x 180cm.

  • There is not a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift does not have a hearing assistance alarm system.

  • The height of the lift controls are between 90cm and 120cm.

  • The lift controls have tactile markings.

  • The lift controls have Braille markings.

  • The till/counter is located on the first floor, ahead as you exit the lift.

  • There is step free access to the till/counter, via lift.

  • There is a clear accessible route to the till/counter.

  • The till/counter is approximately 15m from the lift.

  • The height of the till/counter is 94cm.

  • There is not a hearing assistance system at the till/counter.

  • Womenswear is located on the first floor, ahead as you exit the lift.

  • There is step free access to Womenswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • Menswear is located on the first floor, to the rear of the store as you exit the lift.

  • There is step free access to Menswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • Lingerie is located on the first floor, ahead as you exit the lift, opposite the till/counter.

  • There is step free access to Lingerie, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • The Beauty department is located on the first floor, ahead as you exit the lift, opposite the till/counter.

  • There is step free access to the Beauty department, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • The accessible fitting room(s) is/are located on the first floor, to the rear of the store as you exit the lift.

  • There are 3 fitting rooms in total within the store, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is not a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.

  • There is not clear manoeuvring space in the accessible fitting room(s), because the fitting room door opens away from you (push).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a dropdown rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 15cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 105cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 135cm.

  • The accessible fitting room(s) is/are shared with Menswear, Womenswear and Lingerie.

  • The standard fitting room(s) is/are located on the first floor, to the rear of the store as you exit the lift.

  • There is/are 2 standard fitting room(s) within the store.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The standard fitting room(s) is/are shared with Menswear, Womenswear and Lingerie.

  • There is not an accessible toilet in the store.

  • There are no standard toilets in the store.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is not a home delivery service available from the store.