Marks and Spencer Dover

28 Biggin Street, Dover, Kent CT16 1BX

01304 240 100

www.marksandspencer.com

Guide Last Updated: 04/04/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Dover Priory.

  • The store has its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.

  • The car park is located off Pencester Road.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 2 designated parking bay(s) within the car park.

  • Designated parking bays are clearly marked/signposted.

  • The dimensions of the designated parking bay(s) are 355cm x 450cm (11ft 8in x 14ft 9in).

  • The nearest designated bay is 120m (131yd 8in) from the Biggin Street entrance.

  • The furthest designated bay is 123m (134yd 1ft) from the Biggin Street entrance.

  • Clearly marked/signposted parent and child parking bays are available.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The dropped kerb does not have tactile paving.

  • Customers do not have to cross a road between the car park and the store.

  • The car park does not have a height restriction barrier.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles and block paving.

  • This information is for the entrance located on Biggin Street.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • The gradient of the ramp/slope is slight.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 125cm (4ft 1in).

  • There is step free access on the approach to the store.

  • The surface of the approach is tarmac.

  • This information is for the entrance located on Pencester Road.

  • There is stepped access at this entrance.

  • The step(s) is/are located in front of the entrance.

  • There is/are 3 step(s) to access the store.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 12cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are in the centre going up.

  • The main door(s) open(s) both ways (push and pull).

  • The door(s) is/are double.

  • The width of the door opening is 160cm (5ft 3in).

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Order & Collect counter.

  • There is not a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located in the centre of the store as you enter the Biggin Street - Womenswear entrance.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 20m from the Biggin Street - Womenswear entrance.

  • The height of the Order and Collect counter is 94cm.

  • There is a hearing assistance system at the counter.

  • The till/counter is located to the right of the store as you enter the Biggin Street - Womenswear entrance.

  • There is step free access to the till/counter.

  • There is a clear accessible route to the till/counter.

  • The till/counter is approximately 15m from the Biggin Street - Womenswear entrance.

  • The height of the till/counter is 94cm.

  • There is not a hearing assistance system at the till/counter.

  • Womenswear is located ahead as you enter the Biggin Street - Womenswear entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • Menswear is located ahead as you enter the Biggin Street - Womenswear entrance.

  • There is step free access to Menswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • Lingerie is located in the centre of the store as you enter the Biggin Street - Womenswear entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • Babywear/Kidswear is located in the centre of the store as you enter the Biggin Street - Womenswear entrance.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • The accessible fitting room(s) is/are located to the right of the store as you enter the Biggin Street - Womenswear entrance.

  • There are 3 fitting rooms in total within the store, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 188cm.

  • The dimensions of the accessible fitting room(s) are 288cm x 103cm.

  • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is not a dropdown rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 140cm from the floor.

  • There is not an emergency alarm in the accessible fitting room(s).

  • There is a chair/stool in the accessible fitting room(s).

  • The height of the chair from the floor is 46cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • The standard fitting room(s) is/are located to the right of the store as you enter the Biggin Street - Womenswear entrance.

  • There is/are 2 standard fitting room(s) within the store.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Food Hall is located to the rear of the store as you enter the Biggin Street - Womenswear entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is not a food information counter.

  • There is a/are checkout(s) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • There is not an accessible toilet in the store.

  • There are no standard toilets in the store.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.