Marks and Spencer Douglas

7 Drumgold Street, Douglas, Isle Of Man 1MI 2SP

01624 621 268

www.marksandspencer.com

Guide Last Updated: 19/05/2017

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Access Guide

  • There is not a bus stop within approximately 150m of the store.

  • The store does not have its own car park.

  • The store shares a car park/parking facilities.

  • Clearly marked/signposted designated Blue Badge parking bays are available.

  • Clearly marked/signposted parent and child parking bays are not available.

  • There is step free access on the approach to the store.

  • There is a slight slope on the approach to the store.

  • The surface of the approach is stone/concrete tiles and block paving.

  • This information is for the entrance located on Drumgold Street.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 146cm (4ft 9in).

  • There is a second set of doors at this entrance.

  • The second set of doors open automatically.

  • The second set of doors are double.

  • The width of the door opening is 150cm (4ft 11in).

  • There is step free access on the approach to the store.

  • There is a slight slope on the approach to the store.

  • The surface of the approach is tarmac.

  • There is a/are fixed bollard(s) on the approach to the store.

  • This information is for the entrance located on Market Street.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located immediately beyond the entrance.

  • The gradient of the ramp/slope is steep.

  • There is a/are handrail(s) at the ramp/slope.

  • The handrail(s) is/are on both sides going up.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 132cm (4ft 4in).

  • There is step free access on the approach to the store.

  • The surface of the approach is tarmac.

  • This information is for the entrance located on level 1 of Drumgold Street Car Park.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located immediately beyond the entrance.

  • The height of the ramp is 50.

  • The length of the ramp is 560.

  • The gradient of the ramp/slope is steep.

  • There is a/are handrail(s) at the ramp/slope.

  • The handrail(s) is/are on both sides going up.

  • The width of the ramp is 108cm.

  • The ramp/slope does overcome the step(s).

  • There is stepped access at this entrance.

  • The step(s) is/are located immediately beyond the entrance.

  • There is/are 3 step(s) to access the store.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 18cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 128cm (4ft 2in).

  • There is step free access throughout the store.

  • The store does play background music.

  • There is a/are portable hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Home desk/counter, at the food information counter and at the Order & Collect counter.

  • There is a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the ground floor, next to the menswear counter as you enter the Drumgold Street entrance.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 19m from the Drumgold Street entrance.

  • The height of the Order and Collect counter is 95cm.

  • There is a hearing assistance system at the counter.

  • Menswear is located on the ground floor, ahead as you enter the Drumgold Street entrance.

  • There is step free access to Menswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is step free access to the Menswear till(s)/counter(s).

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 18m from the Drumgold Street entrance.

  • The height of the Menswear till(s)/counter(s) is/are 96cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 5 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 127cm and 142cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 44cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • There is/are 4 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • Womenswear is located on the ground floor, ahead as you enter the Drumgold Street entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 8m from the Drumgold Street entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 95cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 9 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 200cm x 156cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 102cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 122cm.

  • There is/are 8 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • Babywear/Kidswear is located on the ground floor, to the right of the store as you enter the Drumgold Street entrance.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • The Beauty department is located on the ground floor, to the right of the store as you enter the Drumgold Street entrance.

  • There is step free access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • The Food Hall is located on the ground floor, to the right of the store as you enter the Drumgold Street entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 95cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 95cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • Lingerie is located on the ground floor, to the rear right of the store as you enter the Drumgold Street entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There is step free access to the Lingerie till(s)/counter(s).

  • There is a clear accessible route to the Lingerie till(s)/counter(s).

  • The nearest Lingerie till(s)/counter(s) is/are approximately 32m from the Drumgold Street entrance.

  • The height of the Lingerie till(s)/counter(s) is/are 95cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There is/are 3 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • There are stairs for public use.

  • The stairs are located to the rear of the store as you enter the Drumgold Street entrance.

  • The floors which are accessible by stairs are ground floor and first floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The height of the step(s) is/are 17cm.

  • There is a/are handrail(s) at the stairs.

  • The handrail(s) is/are on both sides going up.

  • There is a landing.

  • Clear signage for the lift is not visible from the stairs.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located to the rear of the store as you enter the Drumgold Street entrance.

  • The escalator(s) in the store only go up.

  • The floors which are accessible by escalators are ground floor and first floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • Clear signage for the lift is not visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located to the right of the store as you enter the Drumgold Street entrance, in the Menswear department.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 14m from the Drumgold Street entrance.

  • The floors which are accessible by this lift are ground floor and first floor.

  • The lift is a standard lift.

  • The clear door width is 140cm.

  • The dimensions of the lift are 192cm x 220cm.

  • There is not a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift does not have a visual floor indicator.

  • The lift has an audible announcer.

  • The lift does not have a hearing assistance alarm system.

  • The height of the lift controls are between 103cm and 118cm.

  • The lift controls have tactile markings.

  • The lift controls have Braille markings.

  • The Home department is located on the first floor, ahead as you exit the lift.

  • There is step free access to the Home department, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Home department aisle(s).

  • There is step free access to the Home department till(s)/counter(s), via lift.

  • There is a clear accessible route to the Home department till(s)/counter(s).

  • The nearest Home department till(s)/counter(s) is/are approximately 8m from the lift.

  • The height of the Home department till(s)/counter(s) is/are 95cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • The Café is located on the first floor, to the rear of the store as you exit the lift.

  • There is step free access to the Café, via lift.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 89cm.

  • The height of the lowered section of the service counter is 70cm.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 2m from the Café entrance/opening.

  • The distance between the floor and the dining tables is 69cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does play background music.

  • WiFi is available in the Café.

  • There is not an accessible toilet in the store.

  • There are no standard toilets in the store.

  • There is an accessible toilet available within the building.

  • Standard toilets are available within the building.

  • Baby changing facilities are available within the building.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.