Marks and Spencer Darlington

70 Northgate, Darlington, Durham DL1 1PR

01325 286 363

www.marksandspencer.com

Guide Last Updated: 19/05/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is North Road.

  • The store has its own car park.

  • Parking is free for all users.

  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.

  • The car park is located at the rear of the store, off East Street.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do need to be booked in advance.

  • There is/are 2 designated parking bay(s) within the car park.

  • Designated parking bays are clearly marked/signposted.

  • The dimensions of the designated parking bay(s) are 470cm x 600cm (15ft 5in x 19ft 8in).

  • The nearest designated bay is 5m (5yd 1ft) from the lift - car park.

  • The furthest designated bay is 11m (12yd 1in) from the lift - car park.

  • Clearly marked/signposted parent and child parking bays are available.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • The dropped kerb does not have tactile paving.

  • Customers do not have to cross a road between the car park and the store.

  • The car park does not have a height restriction barrier.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on Northgate.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 130cm (4ft 3in).

  • There is step free access on the approach to the store.

  • The surface of the approach is tarmac.

  • There is a/are fixed bollard(s) on the approach to the store.

  • This information is for the entrance located in the car park.

  • There is stepped access at this entrance.

  • The step(s) is/are located in front of and immediately beyond the entrance.

  • There is/are 15+ step(s) to access the store.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 15cm.

  • There is not a/are not handrail(s) at the step(s).

  • The main door(s) open(s) both ways (push and pull).

  • The door(s) is/are double.

  • The width of the door opening is 150cm (4ft 11in).

  • There is a standard lift to access the store.

  • The lift is located in the car park, to the right of the designated Blue Badge parking bays.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 7m from the designated Blue Badge parking.

  • The clear door width is 90cm.

  • The dimensions of the lift are 110cm x 110cm.

  • There is not a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift does not have a hearing assistance alarm system.

  • The height of the lift controls are 90cm.

  • The lift controls have tactile markings.

  • The lift controls do not have Braille markings.

  • There is step free access throughout the store.

  • The store does play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Order & Collect counter.

  • There is not a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are not available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located to the rear of the store, next to the food hall and the M&S Café.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 40m from the entrance.

  • The height of the Order and Collect counter is 94cm.

  • There is a hearing assistance system at the counter.

  • The till/counter is located to the rear to the store.

  • There is step free access to the till/counter.

  • There is a clear accessible route to the till/counter.

  • The till/counter is approximately 25m from the entrance.

  • The height of the till/counter is 94cm.

  • There is not a hearing assistance system at the till/counter.

  • Womenswear is located ahead as you enter the store.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There are 7 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.

  • There is not an emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is an assistance bell, but it was not functional at the time of the survey.

  • The height of the assistance bell from the floor is 120cm.

  • There is/are 6 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • Menswear is located to the rear of the store.

  • There is step free access to Menswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There are 1 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 27cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 170cm from the floor.

  • There is not an emergency alarm in the accessible fitting room(s).

  • There is a chair/stool in the accessible fitting room(s).

  • The height of the chair from the floor is 44cm.

  • There is an assistance bell, but it was not functional at the time of the survey.

  • The height of the assistance bell from the floor is 125cm.

  • The Food Hall is located to the rear of the store.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is not a food information counter.

  • There is a/are checkout(s) and high activity till(s) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • The Café is located to the rear of the store.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 79cm.

  • The height of the lowered section of the service counter is 61cm.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 1m from the Café entrance/opening.

  • The distance between the floor and the dining tables is 72cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does play background music.

  • WiFi is available in the Café.

  • Babywear/Kidswear is located to the left as you enter the store.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • There is step free access to the Babywear/Kidswear till(s)/counter(s).

  • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).

  • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 12m from the entrance.

  • The height of the Babywear/Kidswear till(s)/counter(s) is/are 96cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • The Beauty department is located to the left as you enter the store.

  • There is step free access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • There is/are 4 step(s) to access the Lingerie department.

  • The step(s) is/are located to the left as you enter the store.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 16cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • There is a platform lift to access the Lingerie department.

  • The lift is located to the left as you enter the store, to the left of the steps.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 19m from the entrance.

  • The clear door width is 90cm.

  • The dimensions of the lift are 90cm x 145cm.

  • There are separate entry and exit doors in the lift.

  • Lingerie is located to the left as you enter the store.

  • There is step free access to Lingerie, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There are 2 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 9cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 100cm from the floor.

  • There is not an emergency alarm in the accessible fitting room(s).

  • There is a chair/stool in the accessible fitting room(s).

  • The height of the chair from the floor is 43cm.

  • The accessible fitting room(s) is/are shared with Babywear/Kidswear.

  • There is not an assistance bell in the accessible fitting room(s).

  • There is/are 1 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s), via lift.

  • The standard fitting room(s) is/are shared with Babywear/Kidswear.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located to the rear of the store, in the M&S Café.

  • There is step free access to the accessible toilet.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 45m from the entrance.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 95cm.

  • The door is locked by a lever twist.

  • The dimensions of the accessible toilet are 150cm x 220cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 70cm.

  • There is a drop down rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There are disposable facilities in the accessible toilet.

  • There is not a coat hook in the accessible toilet.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • The shelf or equivalent flat surface is not within 95cm of the floor.

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.

  • The height of the toilet seat above floor level is 45cm.

  • The toilet has a backrest and a cistern.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 100cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 71cm.

  • The tap type is sensor. It is a mixer tap.

  • The tap(s) cannot be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 65cm.

  • There is a soap dispenser.

  • The soap dispenser cannot be reached when seated on the toilet.

  • The height of the soap dispenser is 115cm.

  • There is not a towel dispenser.

  • There is a hand dryer.

  • The height of the hand dryer is 90cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the grab rail(s) on the left and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

  • Baby changing facilities are located within the accessible toilet.

  • The height of the baby change table/bench once extended and in use is 100cm.

  • There is a/are standard female and male toilet(s) in the store.

  • The female and male toilet(s) is/are located to the rear of the store, in the M&S Café.

  • There is step free access to all of the standard female and male toilet(s).

  • There is a clear accessible route to all of the standard female and male toilet(s).

  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a home delivery service available from the store.