Marks and Spencer Croydon

116 North End, The Whitgift Shopping Centre, Croydon, Surrey CR9 1SH

020 8680 4161

www.marksandspencer.com

Guide Last Updated: 26/09/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is West Croydon.

  • The nearest underground tube station/Metro station is Morden.

  • The nearest tram station is West Croydon.

  • The store does not have its own car park.

  • The store shares a car park/parking facilities.

  • Clearly marked/signposted designated Blue Badge parking bays are available.

  • Clearly marked/signposted parent and child parking bays are available.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on North End.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 222cm (7ft 3in).

  • Access into The Whitgift Shopping Centre is step free via lift from the multi-storey car park.

  • There is step free access on the approach to the store.

  • The surface of the approach is tiled.

  • This information is for the entrance located on level 1 of The Whitgift Shopping Centre.

  • There is step free access at this entrance.

  • There are no doors at this entrance.

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 234cm.

  • There is level access to the Whitgift Shopping Centre via the lift from the carpark.

  • There is step free access on the approach to the store.

  • The surface of the approach is tiled.

  • This information is for the entrance located on level 2 of The Whitgift Shopping Centre.

  • There is step free access at this entrance.

  • There are no doors at this entrance.

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 229cm.

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Womenswear counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.

  • There is a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the ground floor, to the right of the store as you enter The Whitgift Shopping Centre - level 1 entrance.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 25m from the Whitgift Shopping Centre - level 1 entrance.

  • The height of the Order and Collect counter is 94cm.

  • There is a hearing assistance system at the counter.

  • Babywear/Kidswear is located on the ground floor, ahead as you enter the Whitgift Shopping Centre - level 1 entrance.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • Womenswear is located on the ground floor, to the right of the store as you enter The Whitgift Shopping Centre - level 1 entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is a browse and order hub within Womenswear.

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 35m from the Whitgift Shopping Centre - level 1 entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 96cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 23 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 200cm x 160cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 104cm and 141cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 41cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • There is/are 22 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • There are stairs, however they are not located on the shop floor/in a public area.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located in the centre of the store as you enter The Whitgift Shopping Centre - level 1 entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are ground floor, first floor and second floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • The lift is clearly visible from the escalator(s).

  • There is an/are additional escalator(s) in the store which has/have similar details.

  • There is a lift for public use.

  • The lift is located to the left of the store as you enter The Whitgift Shopping Centre - level 1 entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 45m from the Whitgift Shopping Centre - level 1 entrance.

  • The floors which are accessible by this lift are ground floor, first floor and second floor.

  • The lift is a standard lift.

  • The clear door width is 137cm.

  • The dimensions of the lift are 196cm x 207cm.

  • There is a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift has a hearing assistance alarm system.

  • The height of the lift controls are between 90cm and 104cm.

  • The lift controls have tactile markings.

  • The lift controls do not have Braille markings.

  • There is an/are additional lift(s) in the store which has/have similar details.

  • The additional lift(s) is/are located to the left of the store as you enter The Whitgift Shopping Centre - level 1 entrance.

  • The Food Hall is located on the first floor, ahead as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • The Café is located on the first floor, to the left of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 96cm.

  • Some tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is approximately 1m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 71cm.

  • The distance between the floor and the highest dining table is 100cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • Lingerie is located on the first floor, to the left of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There is step free access to the Lingerie till(s)/counter(s).

  • There is a clear accessible route to the Lingerie till(s)/counter(s).

  • The nearest Lingerie till(s)/counter(s) is/are approximately 46m from the Whitgift Shopping Centre - level 2 entrance.

  • The height of the Lingerie till(s)/counter(s) is/are 94cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 20 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 200cm x 155cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 31cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 105cm and 141cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 43cm.

  • There is an assistance bell, but it was not functional at the time of the survey.

  • The height of the assistance bell from the floor is 92cm.

  • There is/are 19 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Home department is located on the first floor, to the rear of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is step free access to the Home department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Home department aisle(s).

  • There is a browse and order hub within the Home department.

  • There is step free access to the Home department till(s)/counter(s).

  • There is a clear accessible route to the Home department till(s)/counter(s).

  • The nearest Home department till(s)/counter(s) is/are approximately 65m from the Whitgift Shopping Centre - level 2 entrance.

  • The height of the Home department till(s)/counter(s) is/are 95cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • The Café is located on the first floor, to the left of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is ramped/sloped or stepped access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 86cm.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 10m from the Café entrance/opening.

  • The distance between the floor and the dining tables is 70cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are available on request.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • There is a/are steep ramp(s)/slope(s) to access the M&S Café.

  • The ramp(s)/slope(s) is/are located on the first floor, to the left of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is a/are handrail(s) at the ramp/slope.

  • The handrail(s) is/are on both sides going up.

  • The width of the ramp is 108cm.

  • The ramp/slope does overcome the step(s).

  • There is/are 7 step(s) to access the M&S Café.

  • The step(s) is/are located on the first floor, to the left of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 14cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • The Beauty department is located on the first floor, to the left of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is step free access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • There is a Bureau de Change service in the store.

  • The Bureau de Change is located on the second floor, to the right of the store as you exit the lift.

  • There is step free access to the Bureau de Change, via lift.

  • There is a clear accessible route to the Bureau de Change.

  • The Bureau de Change is approximately 12m from the lift.

  • The height of the Bureau de Change counter is 100cm.

  • There is a hearing assistance system at the counter.

  • Menswear is located on the second floor, to the right of the store as you exit the lift.

  • There is ramped/sloped or stepped access to Menswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is a browse and order hub within Menswear.

  • There is ramped/sloped or stepped access to the Menswear till(s)/counter(s).

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 60m from the lift.

  • The height of the Menswear till(s)/counter(s) is/are 95cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 13 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is ramped/sloped or stepped access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 201cm x 157cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 104cm and 141cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is an assistance bell, but it was not functional at the time of the survey.

  • The height of the assistance bell from the floor is 89cm.

  • There is/are 12 standard fitting room(s) within Menswear.

  • There is ramped/sloped or stepped access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • There is a/are slight ramp(s)/slope(s) to access the Menswear department.

  • The ramp(s)/slope(s) is/are located on the second floor, ahead as you exit the lift.

  • There is a/are handrail(s) at the ramp/slope.

  • The handrail(s) is/are on both sides going up.

  • The width of the ramp is 121cm.

  • The ramp/slope does overcome the step(s).

  • There is/are 6 step(s) to access the Menswear department.

  • The step(s) is/are located on the second floor, to the right of the store as you exit the lift.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 14cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the first floor, to the left of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is step free access to the accessible toilet.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 70m from the Whitgift Shopping Centre - level 2 entrance.

  • Staff do need to be notified for use of the accessible toilet.

  • A key is required for the accessible toilet.

  • The key is a RADAR key.

  • The key can be obtained from a member of staff.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 86cm.

  • The door is locked by a locking handle.

  • The dimensions of the accessible toilet are 190cm x 174cm.

  • There is not clear manoeuvring space in the accessible toilet, due to fixtures and fittings.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 123cm.

  • There is a drop down rail on the transfer side.

  • There is not a flush on the transfer side.

  • There is a functional emergency alarm.

  • There are disposable facilities in the accessible toilet.

  • There are coat hooks in the accessible toilet at 107cm and 169cm from the floor.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • The shelf or equivalent flat surface is within 95cm of the floor.

  • There is not a mirror in the accessible toilet.

  • The height of the toilet seat above floor level is 42cm.

  • The toilet has a cistern.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 95cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 70cm.

  • The tap type is sensor. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 58cm.

  • There is a soap dispenser.

  • The soap dispenser can be reached when seated on the toilet.

  • The height of the soap dispenser is 90cm.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached when seated on the toilet.

  • The height of the towel dispenser is 104cm.

  • There is a hand dryer.

  • The height of the hand dryer is 108cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is not a colour contrast between the grab rail(s) on the right and wall.

  • There is not a colour contrast between the grab rail(s) on the left and wall.

  • There is not a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

  • Baby changing facilities are located within the accessible toilet.

  • The height of the baby change table/bench once extended and in use is 96cm.

  • There is a/are standard female and male toilet(s) in the store.

  • The female and male toilet(s) is/are located on the first floor, to the left of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is step free access to all of the standard female and male toilet(s).

  • There is a clear accessible route to all of the standard female and male toilet(s).

  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

  • Baby changing facilities are available within the standard female and male toilet(s).

  • The height of the baby changing table/bench once extended and in use is 103cm.

  • The parent and baby room is located on the first floor, to the left of the store as you enter The Whitgift Shopping Centre - level 2 entrance.

  • There is step free access to the parent and baby room.

  • There is a clear accessible route to the parent and baby room.

  • The parent and baby room is approximately 70m from the Whitgift Shopping Centre - level 2 entrance.

  • Staff do not need to be notified for use of the room.

  • The height of the baby change table/bench once extended and in use is 110cm.

  • There are disposable facilities in the parent and baby room.

  • There is a wash basin in the parent and baby room.

  • The height of the wash basin is 95cm.

  • There is a/are chair(s) in the parent and baby room.

  • There is a chair with armrests on both sides.

  • There is a toilet in the parent and baby room.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.