Marks and Spencer Cribbs Causeway

The Mall, Cribbs Causeway, Lysander Road, Patchway, Bristol, Avon BS34 5QT

0117 904 4444

www.marksandspencer.com

Guide Last Updated: 11/04/2018

Something changed?

Access Guide

  • There is not a bus stop within approximately 150m of the store.

  • The nearest train station is Bristol Parkway.

  • The store does not have its own car park.

  • The store shares a car park/parking facilities.

  • Clearly marked/signposted designated Blue Badge parking bays are available.

  • Clearly marked/signposted parent and child parking bays are available.

  • There is a designated drop off point.

  • The drop off point is located at the front of the upper car park.

  • There is a dropped kerb between the drop off point and the store.

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  • Access into The Mall is via double width automatic doors with step free access.

  • There is step free access on the approach to the store.

  • The surface of the approach is tiled.

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  • This information is for the entrance located on the lower mall of The Mall.

  • There is step free access at this entrance.

  • There are no doors at this entrance.

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 225cm.

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  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles and block paving.

  • There is a/are fixed bollard(s) on the approach to the store.

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  • This information is for the entrance located in the lower car park.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically by revolving.

  • The width of the door opening is 217cm (7ft 1in).

  • There is a second set of doors at this entrance.

  • The second set of doors open automatically.

  • The second set of doors are double.

  • The width of the door opening is 228cm (7ft 6in).

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 200cm.

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  • This entrance is external to the store which forms the southern end of The Mall. This entrance is in Car Park F , to the right as you face the building.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • The surface of the approach is concrete tiles, which is uneven in places.

  • There is a/are fixed bollard(s) on the approach to the store.

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  • This information is for the entrance located in car park F.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 140cm (4ft 7in).

  • There is a second set of doors at this entrance.

  • The second set of doors open automatically.

  • The second set of doors are double.

  • The width of the door opening is 120cm (3ft 11in).

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  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • There is a/are fixed bollard(s) on the approach to the store.

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  • This information is for the entrance located in car park F.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically away from you, by using a push pad/sensor.

  • The door(s) is/are single.

  • The width of the door opening is 114cm (3ft 9in).

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  • There is step free access on the approach to the store.

  • The surface of the approach is tiled.

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  • This information is for the entrance located on the upper mall of The Mall.

  • There is step free access at this entrance.

  • There are no doors at this entrance.

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 228cm.

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  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles and block paving.

  • There is a/are fixed bollard(s) on the approach to the store.

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  • This information is for the entrance located in the upper car park.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • The gradient of the ramp/slope is slight.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 326cm (10ft 8in).

  • There is a second set of doors at this entrance.

  • The second set of doors open automatically.

  • The second set of doors are double.

  • The width of the door opening is 218cm (7ft 2in).

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 178cm.

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  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

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  • This information is for the entrance located on the upper car park level.

  • There is step free access at this entrance.

  • There is a slope with a very easy incline.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double.

  • The width of the door opening is 158cm (5ft 2in).

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  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Bureau de Change counter and at the food information counter.

  • There is a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to the Order and Collect counter, via lift.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 65m from the lift.

  • The height of the Order and Collect counter is 94cm.

  • There is not a hearing assistance system at the counter.

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  • Menswear is located on the ground floor, ahead as you enter the lower mall - Menswear entrance.

  • There is step free access to Menswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is a browse and order hub within Menswear.

  • There is step free access to the Menswear till(s)/counter(s).

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 25m from the lower mall - Menswear entrance.

  • The height of the Menswear till(s)/counter(s) is/are 94cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There is/are 13 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 103cm.

  • The dimensions of the accessible fitting room(s) are 236cm x 225cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 16cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 105cm and 161cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 98cm.

  • There is/are 12 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

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  • The Home department is located on the ground floor, to the right of the store as you enter the lower mall - Menswear entrance.

  • There is step free access to the Home department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Home department aisle(s).

  • There is a browse and order hub within the Home department.

  • There is step free access to the Home department till(s)/counter(s).

  • There is a clear accessible route to the Home department till(s)/counter(s).

  • The nearest Home department till(s)/counter(s) is/are approximately 48m from the lower mall - Menswear entrance.

  • The height of the Home department till(s)/counter(s) is/are 95cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

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  • The Food Hall is located ahead as you enter the lower car park - Food Hall entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

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  • The Café is located on the ground floor, to the rear of the store as you enter the lower mall - Menswear entrance, at the front of the Food Hall.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 107cm.

  • All tables are permanently fixed.

  • No chairs are permanently fixed.

  • All chairs have armrests.

  • The nearest table is approximately 2m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 74cm.

  • The distance between the floor and the highest dining table is 107cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are hand held and available on the wall.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does not play background music.

  • WiFi is available in the Café.

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  • The Café is located on the ground floor, ahead as you enter the lower car park - M&S Café entrance, in the Food Hall.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 79cm.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 4m from the Café entrance/opening.

  • The distance between the floor and the dining tables is 69cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does not play background music.

  • WiFi is available in the Café.

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  • The Café is located on the ground floor, in the food hall.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 79cm.

  • There is a priority table for wheelchair users.

  • Some tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 1m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 70cm.

  • The distance between the floor and the highest dining table is 110cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does not play background music.

  • WiFi is available in the Café.

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  • The M&S Bank is located on the ground floor, to the right of the store as you enter the lower mall - Menswear entrance.

  • There is step free access to the M&S Bank, via lift.

  • There is a clear accessible route to the M&S Bank.

  • The M&S Bank is approximately 60m from the lower mall - Menswear entrance.

  • There is/are 1 TAU (Teller Assist Unit) room(s) in the M&S Bank.

  • The width of the door opening into the TAU (Teller Assist Unit) room is 86cm.

  • The height of the desk within the TAU (Teller Assist Unit) room is 74cm.

  • There is not a hearing assistance system in the TAU (Teller Assist Unit) room.

  • There is a chair in the TAU (Teller Assist Unit) room with armrests on both sides.

  • There is/are 0 additional interview room(s) available.

  • There is a Bureau de Change service in the store.

  • The Bureau de Change is located on the ground floor, to the right of the store as you enter the lower mall - Menswear entrance.

  • There is step free access to the Bureau de Change.

  • There is a clear accessible route to the Bureau de Change.

  • The Bureau de Change is approximately 60m from the lower mall - Menswear entrance.

  • The height of the Bureau de Change counter is 98cm.

  • There is a hearing assistance system at the counter.

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  • There are stairs, however they are not located on the shop floor/in a public area.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located in the centre of the store as you enter the lower mall - Menswear entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are ground floor and first floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • The lift is clearly visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located in the centre of the store as you enter the lower mall - Menswear entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 26m from the lower mall - Menswear entrance.

  • The floors which are accessible by this lift are ground floor and first floor.

  • The lift is a standard lift.

  • The clear door width is 120cm.

  • The dimensions of the lift are 152cm x 258cm.

  • There is not a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift does not have an audible announcer.

  • The lift does not have a hearing assistance alarm system.

  • The height of the lift controls are between 86cm and 121cm.

  • The lift controls have tactile markings.

  • The lift controls do not have Braille markings.

  • There is an/are additional lift(s) in the store which has/have similar details.

  • The additional lift(s) is/are located in the centre of the store as you enter the lower mall - Menswear entrance.

  • NOTE TO QA AND M&S

  • There are two sets of escalators up and down in each set. The set nearest the food hall has the up escalator to the left and down to the right and the set nearest menswear has the up on the right and down on the left.

  • In the short time I was close to the escalators I saw two customers mistake which direction the flight was moving and on both occasions passing customers just rectified the mistake before an accident.

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  • Womenswear is located on the first floor, ahead as you enter the upper mall - Womenswear entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 30m from the upper mall - Womenswear entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 96cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There is/are 27 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • The name/number of the accessible fitting room surveyed is 2.

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 235cm x 227cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 15cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 107cm and 162cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 49cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 98cm.

  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.

  • There is/are 25 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

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  • The Beauty department is located on the first floor, in the centre of the store as you enter the upper mall - Womenswear entrance.

  • There is step free access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

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  • Lingerie is located on the first floor, to the rear of the store as you enter the upper mall - Womenswear entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There is step free access to the Lingerie till(s)/counter(s).

  • There is a clear accessible route to the Lingerie till(s)/counter(s).

  • The nearest Lingerie till(s)/counter(s) is/are approximately 65m from the upper mall - Womenswear entrance.

  • The height of the Lingerie till(s)/counter(s) is/are 94cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There is/are 11 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 200cm x 156cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 103cm and 142cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 47cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 94cm.

  • There is/are 10 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

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  • Babywear/Kidswear is located on the first floor, in the centre of the store as you enter the upper mall - Womenswear entrance.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

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  • The Café is located on the first floor, to the left of the store as you enter the upper mall - Womenswear entrance.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 86cm.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 1m from the Café entrance/opening.

  • The distance between the floor and the dining tables is 69cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • Note:- At the rear of the cafe there are pushpad operated automatic doors providing level access to an external seating area.

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  • The Refund and Exchange counter is located on the first floor, to the left of the store as you enter the upper mall - Womenswear entrance.

  • There is step free access to the Refund and Exchange counter, via lift.

  • There is a clear accessible route to the Refund and Exchange counter.

  • The Refund and Exchange counter is approximately 38m from the upper mall - Womenswear entrance.

  • The height of the Refund and Exchange counter is 94cm.

  • There is not a hearing assistance system at the counter.

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  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the first floor, to the left of the store as you enter the upper mall - Womenswear entrance.

  • There is step free access to the accessible toilet, via lift.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 42m from the upper mall - Womenswear entrance.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 84cm.

  • The door is locked by a locking handle.

  • The dimensions of the accessible toilet are 152cm x 260cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 84cm.

  • There is a drop down rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a functional emergency alarm.

  • There are disposal facilities in the accessible toilet.

  • There are coat hooks in the accessible toilet at 109cm and 167cm from the floor.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • The shelf or equivalent flat surface is not within 95cm of the floor.

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.

  • The height of the toilet seat above floor level is 46cm.

  • The toilet has a cistern.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 117cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 77cm.

  • The tap type is lever. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 48cm.

  • There is a soap dispenser.

  • The soap dispenser can be reached when seated on the toilet.

  • The height of the soap dispenser is 108cm.

  • There is a towel dispenser.

  • The towel dispenser can be reached when seated on the toilet.

  • The height of the towel dispenser is 112cm.

  • There is not a hand dryer.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the grab rail(s) on the left and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

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  • There is a/are standard female and male toilet(s) in the store.

  • The female and male toilet(s) is/are located on the first floor, to the left of the store as you enter the upper mall - Womenswear entrance.

  • There is step free access via lift, to all of the standard female and male toilet(s).

  • There is a clear accessible route to all of the standard female and male toilet(s).

  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

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  • There is a parent and baby room in the store.

  • The parent and baby room is located on the first floor, to the left of the store as you enter the upper mall - Womenswear entrance.

  • There is step free access to the parent and baby room, via lift.

  • There is a clear accessible route to the parent and baby room.

  • The parent and baby room is approximately 45m from the upper mall - Womenswear entrance.

  • Staff do not need to be notified for use of the room.

  • The height of the baby change table/bench once extended and in use is 92cm.

  • There are disposal facilities in the parent and baby room.

  • There is a wash basin in the parent and baby room.

  • The height of the wash basin is 83cm.

  • There is a/are chair(s) in the parent and baby room.

  • There is not a chair with armrests on both sides.

  • There is not a toilet in the parent and baby room.

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  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.