Marks and Spencer Clapham

45 St. John's Road, Clapham, London SW11 1QP

020 7228 2545

www.marksandspencer.com

Guide Last Updated: 26/09/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Clapham Junction.

  • The nearest underground tube station/Metro station is Clapham Common / Clapham South.

  • The store does not have its own car park.

  • Standard on street parking is available (within approximately 50m of the store).

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on St John's Road.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 121cm (3ft 12in).

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Order & Collect counter.

  • There is not a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are not available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located to the rear left of the store.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 30m from the entrance.

  • The height of the Order and Collect counter is 94cm.

  • There is a hearing assistance system at the counter.

  • The till/counter is located to the right as you enter the store, in the Menswear department.

  • There is step free access to the till/counter.

  • There is a clear accessible route to the till/counter.

  • The till/counter is approximately 12m from the entrance.

  • The height of the till/counter is 94cm.

  • There is not a hearing assistance system at the till/counter.

  • Womenswear is located to the left as you enter the store.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is a browse and order hub within Womenswear.

  • Menswear is located to the right as you enter the store.

  • There is step free access to Menswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • Babywear/Kidswear is located in the centre of the store, to the rear right of the Menswear department.

  • There is step free access to Babywear/Kidswear.

  • There is limited room to manoeuvre within the aisles.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • Lingerie is located to the rear left of the store.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • The accessible fitting room(s) is/are located to the rear left of the store, to the rear of the Lingerie department.

  • There are 2 fitting rooms in total within the store, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 150cm x 201cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a dropdown rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 32cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 92cm and 159cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 44cm.

  • There is an assistance bell, but it was not functional at the time of the survey.

  • The height of the assistance bell from the floor is 132cm.

  • The standard fitting room(s) is/are located to the rear left of the store, to the rear of the Lingerie department.

  • There is/are 1 standard fitting room(s) within the store.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Beauty department is located to the rear of the store.

  • There is step free access to the Beauty department.

  • There is limited room to manoeuvre within the aisles.

  • There is step free access throughout the Beauty department aisle(s).

  • The Refund and Exchange counter is located to the rear left of the store.

  • There is step free access to the Refund and Exchange counter.

  • There is a clear accessible route to the Refund and Exchange counter.

  • The Refund and Exchange counter is approximately 30m from the entrance.

  • The height of the Refund and Exchange counter is 94cm.

  • There is not a hearing assistance system at the counter.

  • The Food Hall is located to the rear right of the store.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is not a hearing assistance system at the counter.

  • There is a/are checkout(s) and high activity till(s) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • There is not an accessible toilet in the store.

  • There are no standard toilets in the store.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.