Marks and Spencer Cheshire Oaks

Stanney Woods Avenue, Ellesmere Port, Cheshire CH65 9LF

0151 472 1200

www.marksandspencer.com

Guide Last Updated: 13/11/2017

Something changed?

Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Ellesmere Port.

  • The store has its own car park.

  • Parking is free for all users.

  • The car park is located at the front of the store.

  • The car park type is multi-storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 10+ designated parking bay(s) within the car park.

  • Designated parking bays are clearly marked/signposted.

  • The dimensions of the designated parking bay(s) are 370cm x 460cm (12ft 2in x 15ft 1in).

  • The dimensions of the designated bays vary in size.

  • The nearest designated bay is 12m (13yd 4in) from the Womenswear entrance.

  • The furthest designated bay is 52m (56yd 2ft) from the Womenswear entrance.

  • Clearly marked/signposted parent and child parking bays are available.

  • The route from the car park to the entrance is accessible to a wheelchair user unaided.

  • The car park surface is tarmac.

  • There is a dropped kerb from the car park to the store.

  • The dropped kerb does have tactile paving.

  • Customers do not have to cross a road between the car park and the store.

  • The car park does not have a height restriction barrier.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • There is a/are fixed bollard(s) on the approach to the store.

  • This information is for the entrance located at the front of the building, giving direct access to the ground floor.

  • There is step free access at this entrance.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) automatically towards you.

  • The door(s) is/are single.

  • The width of the door opening is 112cm (3ft 8in).

  • There is step free access on the approach to the store.

  • The surface of the approach is tarmac.

  • There is a/are fixed bollard(s) on the approach to the store.

  • This information is for the entrance located in the multi-storey car park, giving direct access to the first floor.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically by revolving.

  • The door(s) is/are double.

  • The width of the door opening is 203cm (6ft 8in).

  • There is a second set of doors at this entrance.

  • The second set of doors open automatically by revolving.

  • The second set of doors are double.

  • The width of the door opening is 203cm (6ft 8in).

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the food information counter and at the Order & Collect counter.

  • There is a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the first floor, ahead as you enter the Home entrance.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 72m from the Home entrance.

  • The height of the Order and Collect counter is 91cm.

  • There is a hearing assistance system at the counter.

  • Womenswear is located on the ground floor, ahead as you enter the Womenswear entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is a browse and order hub within Womenswear.

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 34m from the Womenswear entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 90cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There is/are 22 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 105cm.

  • The dimensions of the accessible fitting room(s) are 234cm x 230cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 161cm from the floor.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 46cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 84cm.

  • There is an/are additional accessible fitting room(s) in this area, however details may vary.

  • There is/are 20 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Food Hall is located on the ground floor, to the right of the store as you enter the Womenswear entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 91cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 93cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • The Café is located on the ground floor, to the right of the store as you enter the Womenswear entrance, to the left of the Food hall.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 119cm.

  • Some tables are permanently fixed.

  • No chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is approximately 3m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 102cm.

  • The distance between the floor and the highest dining table is 106cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are available on request.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • The Beauty department is located on the ground floor, in the centre of the store as you enter the Womenswear entrance.

  • There is step free access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • Lingerie is located on the ground floor, to the rear of the store as you enter the Womenswear entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There is a browse and order hub within Lingerie.

  • There is step free access to the Lingerie till(s)/counter(s).

  • There is a clear accessible route to the Lingerie till(s)/counter(s).

  • The nearest Lingerie till(s)/counter(s) is/are approximately 85m from the Womenswear entrance.

  • The height of the Lingerie till(s)/counter(s) is/are 91cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There is/are 8 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 104cm.

  • The dimensions of the accessible fitting room(s) are 233cm x 227cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 162cm from the floor.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 46cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 85cm.

  • There is/are 7 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Café is located on the ground floor, to the rear left of the store as you enter the Womenswear entrance.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 85cm.

  • The height of the lowered section of the service counter is 71cm.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 1m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 34cm.

  • The distance between the floor and the highest dining table is 100cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are available on request.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • There are stairs, however they are not located on the shop floor/in a public area.

  • The stairs are located to the left of the store as you enter the Womenswear entrance.

  • The floors which are accessible by stairs are ground floor and first floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The height of the step(s) is/are 16cm.

  • There is a/are handrail(s) at the stairs.

  • The handrail(s) is/are on both sides going up.

  • There is a landing.

  • Clear signage for the lift is not visible from the stairs.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located in the centre of the store as you enter the Womenswear entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are ground floor and first floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • There is a bollard at the foot of the escalator.

  • Clear signage for the lift is visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located in the centre of the store as you enter the Womenswear entrance, to the rear of the Beauty department.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 72m from the Womenswear entrance.

  • The floors which are accessible by this lift are ground floor and first floor.

  • The lift is a standard lift.

  • The clear door width is 110cm.

  • The dimensions of the lift are 205cm x 160cm.

  • There is a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift has a hearing assistance alarm system.

  • The height of the lift controls are between 90cm and 102cm.

  • The lift controls have tactile markings.

  • The lift controls have Braille markings.

  • There is an/are additional lift(s) in the store which has/have similar details.

  • The additional lift(s) is/are located to the rear right of the Food hall.

  • The Home department is located on the first floor, ahead as you enter the Home entrance.

  • There is step free access to the Home department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Home department aisle(s).

  • There is step free access to the Home department till(s)/counter(s).

  • There is a clear accessible route to the Home department till(s)/counter(s).

  • The nearest Home department till(s)/counter(s) is/are approximately 34m from the Home entrance.

  • The height of the Home department till(s)/counter(s) is/are 91cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • Menswear is located on the first floor, to the left of the store as you enter the Home entrance.

  • There is step free access to Menswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is a browse and order hub within Menswear.

  • There is step free access to the Menswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 120m from the Home entrance.

  • The height of the Menswear till(s)/counter(s) is/are 91cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 14 fitting rooms in total within Menswear, 2 of which are accessible fitting rooms.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 105cm.

  • The dimensions of the accessible fitting room(s) are 235cm x 227cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 107cm and 161cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 46cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.

  • There is/are 12 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Café is located on the first floor, to the left of the store as you enter the Home entrance.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 85cm.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 1m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 42cm.

  • The distance between the floor and the highest dining table is 69cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are available on request.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • Babywear/Kidswear is located on the first floor, to the right of the store as you enter the Home entrance.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • There is a browse and order hub within Babywear/Kidswear.

  • There is step free access to the Babywear/Kidswear till(s)/counter(s).

  • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).

  • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 32m from the Home entrance.

  • The height of the Babywear/Kidswear till(s)/counter(s) is/are 91cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There is/are 1 standard fitting room(s) within Babywear/Kidswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The M&S Bank is located on the first floor, to the rear left of the store as you enter the Home entrance.

  • There is step free access to the M&S Bank, via lift.

  • There is a clear accessible route to the M&S Bank.

  • The M&S Bank is approximately 7m from the Home entrance.

  • The height of the M&S Bank counter is 90cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There is/are 1 TAU (Teller Assist Unit) room(s) in the M&S Bank.

  • The width of the door opening into the TAU (Teller Assist Unit) room is 79cm.

  • The height of the desk within the TAU (Teller Assist Unit) room is 68cm.

  • There is a hearing assistance system in the TAU (Teller Assist Unit) room.

  • There is a chair in the TAU (Teller Assist Unit) room with armrests on both sides.

  • There is/are 4 additional interview room(s) available.

  • There is a Bureau de Change service in the store.

  • The Bureau de Change is located on the first floor, to the rear left of the store as you enter the Home entrance.

  • There is step free access to the Bureau de Change, via lift.

  • There is a clear accessible route to the Bureau de Change.

  • The Bureau de Change is approximately 6m from the Home entrance.

  • The height of the Bureau de Change counter is 100cm.

  • There is a hearing assistance system at the counter.

  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the first floor, to the rear left of the store as you enter the Home entrance.

  • There is step free access to the accessible toilet.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 87m from the Home entrance.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 82cm.

  • The door is locked by a lever twist.

  • The dimensions of the accessible toilet are 159cm x 223cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 90cm.

  • There is a drop down rail on the transfer side.

  • There is not a flush on the transfer side.

  • There is a functional emergency alarm.

  • There are disposable facilities in the accessible toilet.

  • There are coat hooks in the accessible toilet at 102cm and 139cm from the floor.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • The shelf or equivalent flat surface is within 95cm of the floor.

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 56cm from the floor.

  • The height of the toilet seat above floor level is 48cm.

  • The toilet has a wall which acts as a backrest.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 100cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 71cm.

  • The tap type is lever. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 45cm.

  • There is a soap dispenser.

  • The soap dispenser can be reached when seated on the toilet.

  • The height of the soap dispenser is 90cm.

  • There is a towel dispenser.

  • The towel dispenser can be reached when seated on the toilet.

  • The height of the towel dispenser is 100cm.

  • There is a hand dryer.

  • The height of the hand dryer is 78cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the grab rail(s) on the left and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

  • There is an/are additional accessible toilet(s) in the store, however details may vary.

  • The additional accessible toilet(s) is/are located on the first floor, to the rear left of the store as you enter the Home entrance and on the ground floor, to the rear left of the store as you enter the Womenswear entrance.

  • There is a/are standard female and male toilet(s) in the store.

  • The female and male toilet(s) is/are located on the first floor, to the rear left of the store as you enter the Home entrance.

  • There is step free access to all of the standard female and male toilet(s).

  • There is a clear accessible route to all of the standard female and male toilet(s).

  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

  • There is a parent and baby room in the store.

  • The parent and baby room is located on the first floor, to the rear left of the store as you enter the Home entrance.

  • There is step free access to the parent and baby room.

  • There is a clear accessible route to the parent and baby room.

  • The parent and baby room is approximately 86m from the Home entrance.

  • Staff do not need to be notified for use of the room.

  • The height of the baby change table/bench once extended and in use is 90cm.

  • There are disposable facilities in the parent and baby room.

  • There is a wash basin in the parent and baby room.

  • The height of the wash basin is 85cm.

  • There is a/are chair(s) in the parent and baby room.

  • There is a chair with armrests on both sides.

  • There is a toilet in the parent and baby room.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.