Marks and Spencer Charlton

Charlton Riverside Place, 1-5 Gallions Road, Charlton, London SE7 7FA

020 3284 5282

www.marksandspencer.com

Guide Last Updated: 08/09/2017

Something changed?

Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Charlton.

  • The nearest underground tube station/Metro station is North Greenwich.

  • The nearest DLR station is Cutty Sark.

  • The store does not have its own car park.

  • Parking is free for all users.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • Designated parking bays are clearly marked/signposted.

  • The store shares a car park/parking facilities.

  • Clearly marked/signposted designated Blue Badge parking bays are available.

  • Clearly marked/signposted parent and child parking bays are available.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • There is a/are fixed bollard(s) on the approach to the store.

  • This information is for the entrance located at the front of the building.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 210cm (6ft 11in).

  • There is a second set of doors at this entrance.

  • The second set of doors open automatically.

  • The second set of doors are double.

  • The width of the door opening is 210cm (6ft 11in).

  • This information is for the entrance located at the front of the building.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 190cm (6ft 3in).

  • There is a second set of doors at this entrance.

  • The second set of doors open automatically.

  • The second set of doors are double.

  • The width of the door opening is 190cm (6ft 3in).

  • There is step free access throughout the store.

  • The store does play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Menswear counter, at the Womenswear counter, at the Lingerie counter, at the Bureau de Change counter, at the food information counter and in the Café.

  • There is not a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the ground floor, to the rear right of the store as you enter the Womenswear entrance.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 70m from the Womenswear entrance.

  • The height of the Order and Collect counter is 90cm.

  • There is not a hearing assistance system at the counter.

  • Womenswear is located on the ground floor, ahead as you enter the Womenswear entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is a browse and order hub within Womenswear.

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 30m from the Womenswear entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 91cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 7 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 101cm.

  • The dimensions of the accessible fitting room(s) are 227cm x 237cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 18cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 105cm and 120cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 114cm.

  • There is/are 6 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Beauty department is located on the ground floor, to the rear right of the store as you enter the Womenswear entrance.

  • There is step free access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • The Food Hall is located on the ground floor, ahead as you enter the Food hall entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • There are stairs, however they are not located on the shop floor/in a public area.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located ahead as you enter the Womenswear entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are ground floor and first floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • There is a bollard at the foot of the escalator.

  • Clear signage for the lift is not visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located to the rear of the store as you enter the Womenswear entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 60m from the Womenswear entrance.

  • The floors which are accessible by this lift are ground floor and first floor.

  • The lift is a standard lift.

  • The clear door width is 118cm.

  • The dimensions of the lift are 210cm x 162cm.

  • There is a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift has a hearing assistance alarm system.

  • The height of the lift controls are between 90cm and 102cm.

  • The lift controls have tactile markings.

  • The lift controls have Braille markings.

  • There is an/are additional lift(s) in the store which has/have similar details.

  • The additional lift(s) is/are located to the rear of the store as you enter the Womenswear entrance.

  • Lingerie is located on the first floor, to the right of the store as you exit the lift.

  • There is step free access to Lingerie, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There is step free access to the Lingerie till(s)/counter(s), via lift.

  • There is a clear accessible route to the Lingerie till(s)/counter(s).

  • The nearest Lingerie till(s)/counter(s) is/are approximately 40m from the lift.

  • The height of the Lingerie till(s)/counter(s) is/are 91cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 4 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 101cm.

  • The dimensions of the accessible fitting room(s) are 227cm x 237cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 18cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 105cm and 120cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 49cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 106cm.

  • There is/are 3 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • Menswear is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to Menswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is step free access to the Menswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 50m from the lift.

  • The height of the Menswear till(s)/counter(s) is/are 91cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 4 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 227cm x 237cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 18cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 105cm and 120cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 49cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 125cm.

  • There is/are 3 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Refund and Exchange counter is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to the Refund and Exchange counter, via lift.

  • There is a clear accessible route to the Refund and Exchange counter.

  • The Refund and Exchange counter is approximately 65m from the lift.

  • The height of the Refund and Exchange counter is 90cm.

  • There is a hearing assistance system at the counter.

  • There is a Bureau de Change service in the store.

  • The Bureau de Change is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to the Bureau de Change, via lift.

  • There is a clear accessible route to the Bureau de Change.

  • The Bureau de Change is approximately 65m from the lift.

  • The height of the Bureau de Change counter is 77cm.

  • There is a hearing assistance system at the counter.

  • Babywear/Kidswear is located on the first floor, to the rear right of the store as you exit the lift.

  • There is step free access to Babywear/Kidswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • The Café is located on the first floor, to the rear right of the store as you exit the lift.

  • There is step free access to the Café, via lift.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 86cm.

  • Some tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 5m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 68cm.

  • The distance between the floor and the highest dining table is 74cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does play background music.

  • WiFi is available in the Café.

  • The Home department is located on the first floor, to the rear left of the store as you exit the lift.

  • There is step free access to the Home department, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Home department aisle(s).

  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the first floor, to the rear left of the store as you exit the lift.

  • There is step free access to the accessible toilet, via lift.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 50m from the lift.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 88cm.

  • The door is locked by a lever twist.

  • The dimensions of the accessible toilet are 176cm x 240cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 105cm.

  • There is a drop down rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There are disposable facilities in the accessible toilet.

  • There is not a coat hook in the accessible toilet.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • The shelf or equivalent flat surface is within 95cm of the floor.

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 72cm from the floor.

  • The height of the toilet seat above floor level is 50cm.

  • The toilet has a cistern.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 100cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 73cm.

  • The tap type is lever. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 58cm.

  • There is a soap dispenser.

  • The soap dispenser can be reached when seated on the toilet.

  • The height of the soap dispenser is 102cm.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached when seated on the toilet.

  • The height of the towel dispenser is 100cm.

  • There is a hand dryer.

  • The height of the hand dryer is 79cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the grab rail(s) on the left and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

  • There is a/are standard female and male toilet(s) in the store.

  • The female and male toilet(s) is/are located on the first floor, to the rear left of the store as you exit the lift.

  • There is step free access via lift, to all of the standard female and male toilet(s).

  • There is a clear accessible route to all of the standard female and male toilet(s).

  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

  • Baby changing facilities are available within the standard female and male toilet(s).

  • The height of the baby changing table/bench once extended and in use is 94cm.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.