Marks and Spencer Castlepoint

Castlepoint Shopping Park, Yeomans Way, Bournemouth, Dorset BH8 9UL

01202 363 600

www.marksandspencer.com

Guide Last Updated: 19/05/2017

Something changed?

Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Bournemouth.

  • The store does not have its own car park.

  • The store shares a car park/parking facilities.

  • Clearly marked/signposted designated Blue Badge parking bays are available.

  • Clearly marked/signposted parent and child parking bays are not available.

  • There is a designated drop off point.

  • The drop off point is located at the front of the store.

  • There is step free access on the approach to the store.

  • The surface of the approach is tarmac and block paving.

  • There is a/are fixed bollard(s) on the approach to the store.

  • This information is for the entrance located at the front of the building.

  • There is step free access at this entrance.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) automatically away from you.

  • The door(s) is/are single.

  • The width of the door opening is 100cm (3ft 3in).

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on the lower ground floor level.

  • There is step free access at this entrance.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 265cm (8ft 8in).

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 180cm.

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Menswear counter, at the Womenswear counter, at the Lingerie counter, at the Home desk/counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.

  • There is a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are not available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to the Order and Collect counter, via lift.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 20m from the lift.

  • The height of the Order and Collect counter is 90cm.

  • There is a hearing assistance system at the counter.

  • Womenswear is located on the ground floor, ahead as you enter the ground floor entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 26m from the ground floor entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 91cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 21 fitting rooms in total within Womenswear, 2 of which are accessible fitting rooms.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 225cm x 235cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 9cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 160cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 90cm.

  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.

  • There is/are 19 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • Lingerie is located on the ground floor, to the rear right of the store as you enter the ground floor entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There is step free access to the Lingerie till(s)/counter(s).

  • There is a clear accessible route to the Lingerie till(s)/counter(s).

  • The nearest Lingerie till(s)/counter(s) is/are approximately 60m from the ground floor entrance.

  • The height of the Lingerie till(s)/counter(s) is/are 90cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 7 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 225cm x 235cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 47cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 90cm.

  • There is/are 6 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Beauty department is located on the ground floor, to the right as you enter the ground floor entrance, between the Womenswear and the Lingerie departments.

  • There is step free access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • There are stairs, however they are not located on the shop floor/in a public area.

  • The stairs are located to the left as you enter the ground floor entrance, beyond the Womenswear department till/counter.

  • The floors which are accessible by stairs are ground floor and first floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The height of the step(s) is/are 15cm.

  • There is a/are handrail(s) at the stairs.

  • The handrail(s) is/are on both sides going up.

  • There is a landing.

  • Clear signage for the lift is not visible from the stairs.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located ahead as you enter the ground floor entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are lower ground floor, ground floor and first floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • There is an/are additional escalator(s) in the store which has/have similar details.

  • There is a lift for public use.

  • The lift is located to the left as you enter the ground floor entrance, beyond the Womenswear department till/counter.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 30m from the ground floor entrance.

  • The floors which are accessible by this lift are lower ground floor, ground floor and first floor.

  • The lift is a standard lift.

  • The clear door width is 135cm.

  • The dimensions of the lift are 195cm x 210cm.

  • There is a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift does not have an audible announcer.

  • The lift has a hearing assistance alarm system.

  • The height of the lift controls are between 90cm and 120cm.

  • The lift controls have tactile markings.

  • The lift controls have Braille markings.

  • There is an/are additional lift(s) in the store which has/have similar details.

  • The additional lift(s) is/are located in the same area.

  • The Home department is located on the lower ground floor, to the left as you enter the lower ground floor entrance.

  • There is step free access to the Home department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Home department aisle(s).

  • There is a browse and order hub within the Home department.

  • There is step free access to the Home department till(s)/counter(s).

  • There is a clear accessible route to the Home department till(s)/counter(s).

  • The nearest Home department till(s)/counter(s) is/are approximately 25m from the lower ground floor entrance.

  • The height of the Home department till(s)/counter(s) is/are 90cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • Babywear/Kidswear is located on the lower ground floor, to the right as you enter the lower ground floor entrance.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • There are 2 fitting rooms in total within Babywear/Kidswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 225cm x 235cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 120cm and 160cm from the floor.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 47cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 90cm.

  • There is/are 1 standard fitting room(s) within Babywear/Kidswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Food Hall is located on the lower ground floor, to the rear of the store as you enter the lower ground floor entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 93cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • There is a Bureau de Change service in the store.

  • The Bureau de Change is located on the lower ground floor, to the left as you enter the lower ground floor entrance.

  • There is step free access to the Bureau de Change.

  • There is a clear accessible route to the Bureau de Change.

  • The Bureau de Change is approximately 30m from the lower ground floor entrance.

  • The height of the Bureau de Change counter is 100cm.

  • There is a hearing assistance system at the counter.

  • Menswear is located on the first floor, ahead as you exit the lift.

  • There is step free access to Menswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is step free access to the Menswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 50m from the lift.

  • The height of the Menswear till(s)/counter(s) is/are 91cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 9 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 235cm x 225cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 120cm and 160cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 90cm.

  • There is/are 8 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Refund and Exchange counter is located on the first floor, to the left of the store as you exit the lift.

  • There is step free access to the Refund and Exchange counter, via lift.

  • There is a clear accessible route to the Refund and Exchange counter.

  • The Refund and Exchange counter is approximately 20m from the lift.

  • The height of the Refund and Exchange counter is 91cm.

  • There is a hearing assistance system at the counter.

  • The Café is located on the first floor, to the right of the store as you exit the lift.

  • There is step free access to the Café, via lift.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 86cm.

  • The height of the lowered section of the service counter is 60cm.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 1m from the Café entrance/opening.

  • The distance between the floor and the dining tables is 72cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does play background music.

  • WiFi is available in the Café.

  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the first floor, to the rear of the store as you exit the lift, to the left of the M&S Café and to the right of the Menswear department till/counter.

  • There is step free access to the accessible toilet, via lift.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 45m from the lift.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is no signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 85cm.

  • The door is locked by a twist lock.

  • The dimensions of the accessible toilet are 175cm x 220cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 104cm.

  • There is a drop down rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a functional emergency alarm.

  • There are disposable facilities in the accessible toilet.

  • There are coat hooks in the accessible toilet at 110cm and 140cm from the floor.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 68cm from the floor.

  • The height of the toilet seat above floor level is 48cm.

  • The toilet has a backrest.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 90cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 74cm.

  • The tap type is lever. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 50cm.

  • There is a soap dispenser.

  • The soap dispenser can be reached when seated on the toilet.

  • The height of the soap dispenser is 95cm.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached when seated on the toilet.

  • The height of the towel dispenser is 95cm.

  • There is a hand dryer.

  • The height of the hand dryer is 72cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the grab rail(s) on the left and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

  • Baby changing facilities are located within the accessible toilet.

  • The height of the baby change table/bench once extended and in use is 100cm.

  • There is a/are slight ramp(s)/slope(s) to access the accessible toilet and standard toilets.

  • The ramp(s)/slope(s) is/are located to the rear of the first floor, just beyond the accessible toilet with the parent and baby facilities.

  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the first floor, to the rear of the store as you exit the lift, to the left of the M&S Café and to the right of the Menswear department till/counter.

  • There is ramped/sloped access to the accessible toilet.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 48m from the lift.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 85cm.

  • The door is locked by a twist lock.

  • The dimensions of the accessible toilet are 170cm x 245cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 100cm.

  • There is a drop down rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a functional emergency alarm.

  • There are disposable facilities in the accessible toilet.

  • There are coat hooks in the accessible toilet at 106cm and 140cm from the floor.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 68cm from the floor.

  • The height of the toilet seat above floor level is 47cm.

  • The toilet has a backrest.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 90cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 72cm.

  • The tap type is lever. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 50cm.

  • There is a soap dispenser.

  • The soap dispenser can be reached when seated on the toilet.

  • The height of the soap dispenser is 100cm.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached when seated on the toilet.

  • The height of the towel dispenser is 95cm.

  • There is a hand dryer.

  • The height of the hand dryer is 72cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the grab rail(s) on the left and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

  • There is a/are standard female and male toilet(s) in the store.

  • The female and male toilet(s) is/are located on the first floor, to the rear of the store as you exit the lift, to the left of the M&S Café and to the right of the Menswear department till/counter.

  • There is step free access via lift, to all of the standard female and male toilet(s).

  • There is ramped access to all of the standard female and male toilet(s).

  • There is a clear accessible route to all of the standard female and male toilet(s).

  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

  • Baby changing facilities are available within the standard female and male toilet(s).

  • The height of the baby changing table/bench once extended and in use is 85cm.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.