You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Carlton Lanes.
• The details within this access guide relate to the Marks and Spencer store and not the shopping area.
• Carlton Lanes link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Castleford.
• Parking View
  • The store does not have its own car park.
  • Standard on street parking is available (within approximately 50m of the store).

You are on Approach (Carlton Street). Skip to the next section.

Approach (Carlton Street)

• There is step free access on the approach to the store.
• The surface of the approach is block paving, which is uneven in places.

You are on Outside Access (Carlton Street). Skip to the next section.

Outside Access (Carlton Street)

• This information is for the entrance located on Carlton Street.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 117cm (3ft 10in).

You are on Approach (Market Lane). Skip to the next section.

Approach (Market Lane)

• The shopping centre is accessed by heavy manual double doors (150cm+) and a slight ramp at all entrances.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Market Lane). Skip to the next section.

Outside Access (Market Lane)

• This information is for the entrance located on Market Lane.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located immediately beyond the second set of doors.
  • The gradient of the ramp/slope is steep.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on the left going up.
• Entrance Details View
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double.
  • The width of the door opening is 148cm (4ft 10in).
  • There is a second set of doors at this entrance.
  • The second set of doors open towards you (pull).
  • The second set of doors are double.
  • The width of the door opening is 148cm (4ft 10in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There are no hearing assistance system(s) in the store.
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • The Order and Collect counter is located to the left as you enter the Carlton Street entrance, to the rear of the Womenswear department and next to the till/counter.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 9m from the Carlton Street entrance.
  • The height of the Click and Collect counter is 90cm.
  • There is not a hearing assistance system at the counter.
• Additional Department Products View
  • The store sells a limited amount of products relating to the following department(s); Beauty.

You are on Till/Counter. Skip to the next section.

Till/Counter

• The till/counter is located to the left as you enter the Carlton Street entrance, to the rear left of the Womenswear department.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 7m from the Carlton Street entrance.
• The height of the till/counter is 95cm.
• There is not a hearing assistance system at the till/counter.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located ahead as you enter the Carlton Street entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located in the centre of the store as you enter the Carlton Street entrance, between the Womenswear department and the food hall.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located in the centre of the store as you enter the Carlton Street entrance, between the Womenswear department and the food hall.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located to the rear of the store as you enter the Carlton Street entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is a/are checkout(s) in the Food Hall.
  • The height of the checkout(s) is/are 85cm.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an accessible toilet available within the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.