You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within St David's/Dewi Sant.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.
• St David's/Dewi Sant link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Cardiff Central.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are available.

You are on Approach (Queen Street). Skip to the next section.

Approach (Queen Street)

• There is step free access on the approach to the store.
• The surface of the approach is concrete tiles, which is uneven in places.

You are on Outside Access (Queen Street). Skip to the next section.

Outside Access (Queen Street)

• This information is for the entrance located on Queen Street.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 174cm (5ft 9in).

You are on Approach (Charles Street). Skip to the next section.

Approach (Charles Street)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles and block paving.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Charles Street). Skip to the next section.

Outside Access (Charles Street)

• This information is for the entrance located on Charles Street.

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• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 5 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) both ways (push and pull).
  • The door(s) is/are double.
  • The width of the door opening is 180cm (5ft 11in).

You are on Lift (Charles Street Entrance). Skip to the next section.

Lift (Charles Street Entrance)

• There is a platform lift to access the store.
• The lift is located immediately beyond the entrance.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 3m from the Charles Street entrance.
• The clear door width is 98cm.
• The dimensions of the lift are 98cm x 140cm.
• There is not a mirror to aid reversing out the lift.
• There are separate entry and exit doors in the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The lift does not have a hearing assistance alarm system.
• The height of the lift controls are 96cm.
• The lift controls have tactile markings.
• The lift controls do not have Braille markings.

You are on Approach (Barrack Lane). Skip to the next section.

Approach (Barrack Lane)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Barrack Lane). Skip to the next section.

Outside Access (Barrack Lane)

• This information is for the entrance located on Barrack Lane.

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• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 2 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 14cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double.
  • The width of the door opening is 180cm (5ft 11in).

You are on Approach (St David's/Dewi Sant). Skip to the next section.

Approach (St David's/Dewi Sant)

• Access into St David's/Dewi Sant is via double with automatic doors with step free access.
• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (St David's/Dewi Sant). Skip to the next section.

Outside Access (St David's/Dewi Sant)

• This information is for the entrance located in St David's/Dewi Sant.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The width of the door opening is 470cm (15ft 5in).
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 236cm.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.
  • There is a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Order and Collect counter.
  • The Click and Collect counter is located on the ground floor next, to the rear left of womenswear.
  • There is step free access to the Order and Collect counter, via lift.
  • There is a clear accessible route to the Click and Collect counter.
  • The Click and Collect counter is approximately 26m from the Queen Street entrance.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 114cm to 160cm from the floor.
  • There is a button which will condense the screen content.
  • The height of the button is 114cm from the floor.
  • Once condensed the touchscreen heights are 114cm to 140cm from the floor.

You are on Food Hall (Ground Floor). Skip to the next section.

Food Hall (Ground Floor)

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• Food Hall View
  • The Food Hall is located ahead as you enter the St David's/Dewi Sant entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 102cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on M&S Bank / Bureau de Change (Ground Floor). Skip to the next section.

M&S Bank / Bureau de Change (Ground Floor)

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• Bureau de Change View
  • There is a Bureau de Change service in the store.
  • The Bureau de Change is located on the ground floor ahead and left as you enter via the Queen Street entrance.
  • There is step free access to the Bureau de Change.
  • There is a clear accessible route to the Bureau de Change.
  • The Bureau de Change is approximately 28m from the Queen Street entrance.
  • The height of the Bureau de Change counter is 98cm.
  • There is a hearing assistance system at the counter.
• Comments View
  • There are touch screen's available to order travel money at a height of 104cm - 168cm.

You are on Till/Counter (Ground Floor). Skip to the next section.

Till/Counter (Ground Floor)

• The till/counter is located on the ground floor, next to the beauty section.
• There is step free access to the till/counter.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 38m from the Queen Street entrance.
• The height of the till/counter is 93cm.
• The height of the lowered section of the till/counter is 77cm.
• There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
• There is not a hearing assistance system at the till/counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are not placed in front of a background which is patterned.

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• Comments View
  • The till's are self service with touch screens at a height of 110cm - 154cm. The lowered till is at a height of 86cm - 135cm.

You are on Refunds and Exchanges (Ground Floor). Skip to the next section.

Refunds and Exchanges (Ground Floor)

• The Refund and Exchange counter is located on the ground floor, at the rear left of the store, next to the beauty section.
• There is step free access to the Refund and Exchange counter.
• The Refund and Exchange counter is approximately 34m from the Queen Street entrance.
• The height of the Refund and Exchange counter is 91cm.
• The height of the lowered section of the counter is 77cm.
• There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
• There is a hearing assistance system at the counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Beauty (Ground Floor). Skip to the next section.

Beauty (Ground Floor)

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• Beauty View
  • The Beauty department is located on the ground floor, at the rear of womenswear.
  • There is step free access to the Beauty department.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).

You are on Womenswear (Ground Floor). Skip to the next section.

Womenswear (Ground Floor)

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the Queen Street entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 22m from the Queen Street entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 97cm.
  • There is not a hearing assistance system at the till(s)/counter(s).
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 16 fitting room(s) in total within Womenswear, 2 of which are accessible fitting rooms.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 2.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 100cm.
  • The dimensions of the accessible fitting room(s) are 200cm x 154cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 99cm and 140cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 45cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 92cm.
• Standard Fitting Room(s) View
  • There is/are 14 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs for public use.
  • The stairs are located to the right of the store as you enter the St David's/Dewi Sant entrance.
  • The floors which are accessible by stairs are ground floor to first floor.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are 15cm.
  • There is a/are handrail(s) at the stairs.
  • The handrail(s) is/are on both sides going up.
  • There is a landing.
  • Clear signage for the lift is not visible from the stairs.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located to the right of the store as you enter the St David's/Dewi Sant entrance.
  • The escalator(s) in the store only go up.
  • The floors which are accessible by escalators are ground floor, first floor and second floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is not visible from the escalator(s).
  • There is an/are additional escalator(s) in the store, however details may vary.
• Lift View
  • There is a lift for public use.
  • The lift is located to the right of the store as you enter the St David's/Dewi Sant entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 39m from the St David's/Dewi Sant entrance.
  • The floors which are accessible by this lift are ground floor, first floor and second floor.
  • The lift is a standard lift.
  • The clear door width is 119cm.
  • The dimensions of the lift are 194cm x 198cm.
  • There is a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift has a hearing assistance alarm system.
  • The height of the lift controls are between 100cm and 90cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.
  • There is an/are additional lift(s) in the store, however details may vary.
  • The additional lift(s) is/are located to the right of the store as you enter the St David's/Dewi Sant entrance.

You are on Till/Counter (First Floor). Skip to the next section.

Till/Counter (First Floor)

• The till/counter is located on the first floor, ahead as you eixt the lift.
• There is step free access to the till/counter, via lift.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 18m from the lift.
• The height of the till/counter is 93cm.
• The height of the lowered section of the till/counter is 77cm.
• There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
• There is not a hearing assistance system at the till/counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Refunds and Exchanges (First Floor). Skip to the next section.

Refunds and Exchanges (First Floor)

• The Refund and Exchange counter is located on the first floor, ahead as you exit the lift.
• There is step free access to the Refund and Exchange counter.
• There is a clear accessible route to the Refund and Exchange counter.
• The Refund and Exchange counter is approximately 20m from the lift.
• The height of the Refund and Exchange counter is 91cm.
• The height of the lowered section of the counter is 77cm.
• There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
• There is a hearing assistance system at the counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Lingerie (First Floor). Skip to the next section.

Lingerie (First Floor)

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• Lingerie View
  • Lingerie is located on the first floor, ahead as you exit the lift.
  • There is step free access to Lingerie, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Accessible Fitting Room(s) View
  • There is/are 6 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 113cm.
  • The dimensions of the accessible fitting room(s) are 227cm x 223cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 104cm and 106cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 82cm.
• Standard Fitting Room(s) View
  • There is/are 5 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Babywear/Kidswear (First Floor). Skip to the next section.

Babywear/Kidswear (First Floor)

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the first floor, to the left as you exit the lift.
  • There is step free access to Babywear/Kidswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Ramp(s) or Slope(s) (First Floor - M&S Café and Toilet Facilities). Skip to the next section.

Ramp(s) or Slope(s) (First Floor - M&S Café and Toilet Facilities)

• There is a/are slight ramp(s)/slope(s) to access the M&S Café and Toilet facilities.
• The ramp(s)/slope(s) is/are located on the first floor, to the rear left of the store as you exit the lift.
• There is a/are handrail(s) at the ramp/slope.
• The handrail(s) is/are on both sides going up.
• The minimum width of the ramp is 139cm.
• The ramp/slope does overcome the step(s).

You are on Step(s) (First Floor - M&S Café and Toilet Facilities). Skip to the next section.

Step(s) (First Floor - M&S Café and Toilet Facilities)

• There is/are 3 step(s) to access the M&S Café and Toilet facilities.
• The step(s) is/are located on the first floor, to the rear left of the store as you exit the lift.
• The step(s) is/are clearly marked.
• The height of the step(s) is/are 15cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides going up.

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the first floor, to the rear left of the store as you exit the lift.
  • There is ramped/sloped or stepped access to the Café.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 86cm.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 70cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Hand held large print menus are available on request.
  • Menus are clearly written.
  • Menus are presented in good contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Till/Counter (Second Floor). Skip to the next section.

Till/Counter (Second Floor)

• The till/counter is located to the left as you exit the lift.
• There is step free access to the till/counter, via lift.
• There is a clear accessible route to the till/counter.
• The till/counter is approximately 12m from the lift.
• The height of the till/counter is 93cm.
• The height of the lowered section of the till/counter is 77cm.
• There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
• There is not a hearing assistance system at the till/counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are not placed in front of a background which is patterned.

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• Comments View
  • The till's are self service with touch screens at a height of 110cm - 154cm. The lowered till is at a height of 86cm - 135cm.

You are on Refunds and Exchanges (Second Floor). Skip to the next section.

Refunds and Exchanges (Second Floor)

• The Refund and Exchange counter is located on the second floor, to the left as you exit the lift.
• There is step free access to the Refund and Exchange counter, via lift.
• There is a clear accessible route to the Refund and Exchange counter.
• The Refund and Exchange counter is approximately 6m from the lift.
• The height of the Refund and Exchange counter is 91cm.
• The height of the lowered section of the counter is 77cm.
• There is a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
• The clear knee recess has the dimensions of 70cm (height) x 30cm (depth).
• There is a hearing assistance system at the counter.
• There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
• The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Menswear (Second Floor). Skip to the next section.

Menswear (Second Floor)

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• Menswear View
  • Menswear is located on the second floor, ahead on left as you exit the lift.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Accessible Fitting Room(s) View
  • There is/are 9 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is ramped/sloped access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 1.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 99cm.
  • The dimensions of the accessible fitting room(s) are 195cm x 155cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 101cm and 141cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 47cm.
  • There is a functional assistance bell in the accessible fitting room(s).
  • The height of the assistance bell from the floor is 99cm.
• Standard Fitting Room(s) View
  • There is/are 8 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Home (Second Floor). Skip to the next section.

Home (Second Floor)

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• Home View
  • The Home department is located on the second floor, to the right as you exit the lift.
  • There is step free access to the Home department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).

You are on Parent and Baby Room (First Floor). Skip to the next section.

Parent and Baby Room (First Floor)

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, next to the cafe.
• There is ramped/sloped or stepped access into the parent and baby room.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 75m from the lift.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 96cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 82cm.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.

You are on Accessible Toilet(s) (Left Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor, next to the cafe.
  • There is ramped/sloped or stepped access into the accessible toilet.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 80m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written and 'Not All Disabilities Are Visible' signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 81cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 166cm x 220cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There is a coat hook in the accessible toilet, 145cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is not located where it is reachable.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 44cm.
  • The toilet has a backrest and a cistern.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 90cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 74cm.
  • The tap type is sensor. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 50cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 93cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The height of the hand dryer is 92cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, next to the cafe.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is ramped or stepped access to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female and male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 100cm.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.

You are on Sunflower Lanyard Scheme. Skip to the next section.

Sunflower Lanyard Scheme

• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.