Marks and Spencer Bury St. Edmunds

23 Butter Market, Bury St. Edmunds, Suffolk IP33 1DT

01284 768 451

www.marksandspencer.com

Guide Last Updated: 19/05/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Bury St. Edmunds.

  • The store has its own car park.

  • Parking is not free for all users.

  • Parking is free for Blue Badge holders.

  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.

  • The car park is located to the rear of the store.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 2 designated parking bay(s) within the car park.

  • Designated parking bays are clearly marked/signposted.

  • The nearest designated bay is 15m (16yd 1ft) from the High Baxter Street entrance.

  • The furthest designated bay is 18m (19yd 2ft) from the High Baxter Street entrance.

  • Clearly marked/signposted parent and child parking bays are not available.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is/are uneven surfaces.

  • The car park surface is tarmac and block paving.

  • Customers have to cross a road between the car park and the store.

  • The car park does not have a height restriction barrier.

  • There is step free access on the approach to the store.

  • There is a slight slope on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on Butter Market.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • The gradient of the ramp/slope is slight.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 124cm (4ft 1in).

  • There is step free access on the approach to the store.

  • There is a slight slope on the approach to the store.

  • The surface of the approach is block paving.

  • This information is for the entrance located on High Baxter Street.

  • There is step free access at this entrance.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 134cm (4ft 5in).

  • This information is for the entrance located on High Baxter Street.

  • There is stepped access at this entrance.

  • The step(s) is/are located in front of the entrance.

  • There is/are 9 step(s) to access the store.

  • The step(s) is not/are not clearly marked.

  • The height of the step(s) is/are 18cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double.

  • The width of the door opening is 149cm (4ft 11in).

  • There is a second set of doors at this entrance.

  • The second set of doors open towards you (pull).

  • The second set of doors are double.

  • The width of the door opening is 153cm (5ft).

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.

  • There is a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the second floor, to the right of the store as you exit the lift.

  • There is step free access to the Order and Collect counter, via lift.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 21m from the lift.

  • The height of the Order and Collect counter is 94cm.

  • There is a hearing assistance system at the counter.

  • The Food Hall is located on the ground floor, to the rear of the store as you enter the Butter Market entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 95cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • Womenswear is located on the ground floor, ahead as you enter the Butter Market entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 5m from the Butter Market entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 95cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 3 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 95cm.

  • The dimensions of the accessible fitting room(s) are 154cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 105cm and 120cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 43cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • There is/are 2 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • There are stairs for public use.

  • The stairs are located to the right of the store as you enter the Butter Market entrance.

  • The floors which are accessible by stairs are ground floor, first floor and second floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The height of the step(s) is/are 17cm.

  • There is a/are handrail(s) at the stairs.

  • The handrail(s) is/are on both sides going up.

  • There is a landing.

  • Clear signage for the lift is visible from the stairs.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located to the right of the store as you enter the Butter Market entrance.

  • The escalator(s) in the store only go up.

  • The floors which are accessible by escalators are ground floor, first floor and second floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • Clear signage for the lift is not visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located to the rear of the store as you enter the Butter Market entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 47m from the Butter Market entrance.

  • The floors which are accessible by this lift are ground floor, first floor and second floor.

  • The lift is a standard lift.

  • The clear door width is 140cm.

  • The dimensions of the lift are 189cm x 226cm.

  • There is a mirror to aid reversing out the lift.

  • There are separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift has a hearing assistance alarm system.

  • The height of the lift controls are between 102cm and 120cm.

  • The lift controls have tactile markings.

  • The lift controls do not have Braille markings.

  • Womenswear is located on the first floor, ahead as you exit the lift.

  • There is step free access to Womenswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is step free access to the Womenswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 6m from the lift.

  • The height of the Womenswear till(s)/counter(s) is/are 97cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 6 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 158cm x 198cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 109cm from the floor.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 42cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • There is/are 5 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Beauty department is located on the first floor, to the right of the store as you exit the lift.

  • There is step free access to the Beauty department, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • Babywear/Kidswear is located on the first floor, to the rear of the store as you exit the lift.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • Lingerie is located on the second floor, ahead as you exit the lift.

  • There is step free access to Lingerie, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There are 6 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 154cm x 197cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 118cm from the floor.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 46cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • There is/are 5 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • There is a Bureau de Change service in the store.

  • The Bureau de Change is located on the second floor, to the right of the store as you exit the lift.

  • There is step free access to the Bureau de Change, via lift.

  • There is a clear accessible route to the Bureau de Change.

  • The Bureau de Change is approximately 21m from the lift.

  • The height of the Bureau de Change counter is 102cm.

  • There is a hearing assistance system at the counter.

  • Menswear is located on the second floor, to the rear of the store as you exit the lift.

  • There is step free access to Menswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is step free access to the Menswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 21m from the lift.

  • The height of the Menswear till(s)/counter(s) is/are 94cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 6 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 156cm x 197cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 73cm and 96cm from the floor.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 44cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • There is/are 5 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Café is located on the second floor, to the rear left of the store as you exit the lift.

  • There is step free access to the Café, via lift.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 80cm.

  • The height of the lowered section of the service counter is 60cm.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 1m from the Café entrance/opening.

  • The distance between the floor and the dining tables is 70cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are available on request.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the first floor, to the right of the store as you exit the lift.

  • There is step free access to the accessible toilet, via lift.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 25m from the lift.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 95cm.

  • The door is locked by a locking handle.

  • The dimensions of the accessible toilet are 198cm x 330cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 131cm.

  • There is a drop down rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).

  • There are disposable facilities in the accessible toilet.

  • There is not a coat hook in the accessible toilet.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • The shelf or equivalent flat surface is within 95cm of the floor.

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.

  • The height of the toilet seat above floor level is 47cm.

  • The toilet has a cistern.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 94cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 70cm.

  • The tap type is lever. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 50cm.

  • There is a soap dispenser.

  • The soap dispenser can be reached when seated on the toilet.

  • The height of the soap dispenser is 90cm.

  • There is not a towel dispenser.

  • There is a hand dryer.

  • The height of the hand dryer is 89cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the grab rail(s) on the left and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

  • Baby changing facilities are located within the accessible toilet.

  • The height of the baby change table/bench once extended and in use is 96cm.

  • There is a/are standard unisex toilet(s) in the store.

  • The unisex toilet(s) is/are located on the first floor, to the right of the store as you exit the lift.

  • There is step free access via lift, to all of the standard unisex toilet(s).

  • There is a clear accessible route to all of the standard unisex toilet(s).

  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.