Marks and Spencer Brentwood

43-45 High Street, Brentwood, Essex CM14 4RH

01277 228 971

www.marksandspencer.com

Guide Last Updated: 12/12/2017

Something changed?

Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Brentwood.

  • The store does not have its own car park.

  • Clearly signed and/or marked on street Blue Badge parking bays are available (within approximately 50m of the store).

  • The on street Blue Badge parking bay(s) is/are located on High Street.

  • There is a public car park within approximately 200m of the store.

  • The public parking facilities are located on William Hunter Way.

1
2
  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

1
  • This information is for the entrance located on High Street.

  • There is step free access at this entrance.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 130cm (4ft 3in).

1
  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

1
  • This information is for the entrance located in the walkway between William Hunter Way and the High Street.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double.

  • The width of the door opening is 150cm (4ft 11in).

1
  • There is step free access throughout the store.

  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the food information counter and at the till/counter.

  • There is not a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the ground floor, to the left of the store as you enter the High Street entrance.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 20m from the High Street entrance.

  • The height of the Order and Collect counter is 91cm.

  • There is not a hearing assistance system at the counter.

  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.

  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

1
2
3
4
5
6
  • The till/counter is located on the ground floor, to the right of the store as you enter the High Street entrance.

  • There is step free access to the till/counter.

  • There is a clear accessible route to the till/counter.

  • The till/counter is approximately 27m from the High Street entrance.

  • The height of the till/counter is 91cm.

  • There is a hearing assistance system at the till/counter.

  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.

1
2
  • Womenswear is located on the ground floor, ahead as you enter the High Street entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

1
2
3
4
  • Lingerie is located on the ground floor, at the rear of the store as you enter the High Street entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

1
2
3
4
  • The accessible fitting room(s) is/are located on the ground floor, to the right of the store as you enter the High Street entrance.

  • There is/are 6 fitting room(s) in total within Womenswear and Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 102cm.

  • The dimensions of the accessible fitting room(s) are 227cm x 236cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a dropdown rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 105cm and 120cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 49cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • The standard fitting room(s) is/are located on the ground floor, to the right of the store as you enter the High Street entrance.

  • There is/are 5 standard fitting room(s) within Womenswear and Lingerie.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

1
2
3
  • The Beauty department is located on the ground floor, to the rear right of the store as you enter from the High Street entrance.

  • There is step free access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

1
2
3
4
  • There are stairs for public use.

  • The stairs are located to the right and left of the store as you enter the High Street entrance.

  • The floors which are accessible by stairs are basement, ground floor and first floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The height of the step(s) is/are 18cm.

  • There is a/are handrail(s) at the stairs.

  • The handrail(s) is/are on both sides going up.

  • There is a landing.

  • Clear signage for the lift is not visible from the stairs.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located in the centre of the store as you enter the High Street entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are basement, ground floor and first floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • There is a bollard at the foot of the escalator.

  • Clear signage for the lift is visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located to the left of the store as you enter the High Street entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 30m from the High Street entrance.

  • The floors which are accessible by this lift are basement, ground floor and first floor.

  • The lift is a standard lift.

  • The clear door width is 90cm.

  • There is an/are additional lift(s) in the store, however details may vary.

  • The additional lift(s) is/are located to the right of the store as you enter from the High Street entrance.

  • The main lift was out of service on the day of our visit (November 2017).

  • Staff were able to assist customers to access the first floor using the goods lift.

  • The lift to the right of the store serves the basement and ground floor only.

1
2
3
4
  • The Food Hall is located on the basement level, ahead as you exit the lift.

  • There is step free access to the Food Hall, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

1
2
3
4
5
6
  • The till/counter is located on the first floor, ahead as you exit the lift.

  • There is step free access to the till/counter.

  • There is a clear accessible route to the till/counter.

  • The till/counter is approximately 10m from the lift.

  • The height of the till/counter is 91cm.

  • There is a hearing assistance system at the till/counter.

  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.

  • The till(s)/counter(s) is/are placed in front of a background which is patterned.

1
2
  • Babywear/Kidswear is located on the first floor, ahead as you exit the lift.

  • There is step free access to Babywear/Kidswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

1
2
3
4
  • Menswear is located on the first floor, ahead as you exit the lift.

  • There is step free access to Menswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is step free access to the Menswear till(s)/counter(s).

  • There is a clear accessible route to the Menswear till(s)/counter(s).

1
2
3
4
  • The accessible fitting room(s) is/are located on the first floor, to the left of the store as you exit the lift.

  • There is/are 3 fitting room(s) in total within Menswear and Babywear/Kidswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 102cm.

  • The dimensions of the accessible fitting room(s) are 228cm x 237cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a dropdown rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 106cm and 120cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 49cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • The standard fitting room(s) is/are located on the first floor, to the left of the store as you exit the lift.

  • There is/are 2 standard fitting room(s) within Menswear and Babywear/Kidswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

1
2
3
  • The Café is located on the first floor, to the far left of the store as you exit the lift.

  • There is step free access to the Café, via lift.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 85cm.

  • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.

  • No tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 8m from the Café entrance/opening.

  • The distance between the floor and the dining tables is 69cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are available on request.

  • The Café does not play background music.

  • WiFi is available in the Café.

1
2
3
4
5
6
  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the first floor, to the far left of the store as you exit the lift.

  • There is step free access to the accessible toilet, via lift.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 20m from the lift.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 90cm.

  • The door is locked by a lever twist.

  • The dimensions of the accessible toilet are 174cm x 240cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the right.

  • The lateral transfer space is 105cm.

  • There is a drop down rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a spatula type lever flush.

  • There is a functional emergency alarm.

  • There are disposal facilities in the accessible toilet.

  • There is not a coat hook in the accessible toilet.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • The shelf or equivalent flat surface is within 95cm of the floor.

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 71cm from the floor.

  • The height of the toilet seat above floor level is 48cm.

  • The toilet has a cistern.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 99cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 74cm.

  • The tap type is lever. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 56cm.

  • There is a soap dispenser.

  • The soap dispenser can be reached when seated on the toilet.

  • The height of the soap dispenser is 100cm.

  • There is a towel dispenser.

  • The towel dispenser can be reached when seated on the toilet.

  • The height of the towel dispenser is 100cm.

  • There is a hand dryer.

  • The height of the hand dryer is 76cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the grab rail(s) on the left and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

1
2
  • There is a/are standard female and male toilet(s) in the store.

  • The female and male toilet(s) is/are located on the first floor, to the far left of the store as you exit the lift.

  • There is step free access to all of the standard female and male toilet(s).

  • There is a clear accessible route to all of the standard female and male toilet(s).

  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

  • Baby changing facilities are available within the standard female and male toilet(s).

  • The height of the baby changing table/bench once extended and in use is 83cm.

1
2
3
  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.