Marks and Spencer Brentwood

43-45 High Street, Brentwood, Essex CM14 4RH

01277 228 971

www.marksandspencer.com

Guide Last Updated: 26/09/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Brentwood.

  • The store does not have its own car park.

  • Clearly signed and/or marked on street Blue Badge parking bays are available (within approximately 50m of the store).

  • The on street Blue Badge parking bay(s) is/are located on High Street.

  • There is a public car park within approximately 200m of the store.

  • The public parking facilities are located on William Hunter Way.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on High Street.

  • There is step free access at this entrance.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 130cm (4ft 3in).

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located in the walkway between William Hunter Way and the High Street.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • There is a small lip on the threshold of the entrance, with a height of 0.9cm - 3cm.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double.

  • The width of the door opening is 150cm (4ft 11in).

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Order & Collect counter.

  • There is not a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the ground floor, to the rear of the store as you enter the High Street entrance.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 40m from the High Street entrance.

  • The height of the Order and Collect counter is 93cm.

  • There is a hearing assistance system at the counter.

  • The store sells a limited amount of products relating to the following department(s); Home and Beauty.

  • The till/counter is located on the ground floor, to the right of the store as you enter the High Street entrance.

  • There is step free access to the till/counter.

  • There is a clear accessible route to the till/counter.

  • The till/counter is approximately 27m from the High Street entrance.

  • The height of the till/counter is 93cm.

  • There is not a hearing assistance system at the till/counter.

  • Womenswear is located on the ground floor, ahead as you enter the High Street entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • Babywear/Kidswear is located on the ground floor, to the left of the store as you enter the High Street entrance.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • Lingerie is located on the ground floor, to the right of the store as you enter the High Street entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • Menswear is located on the ground floor, to the rear of the store as you enter the High Street entrance.

  • There is step free access to Menswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • The accessible fitting room(s) is/are located on the ground floor, to the right of the store as you enter the High Street entrance.

  • There are 4 fitting rooms in total within the store, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 103cm.

  • The dimensions of the accessible fitting room(s) are 105cm x 205cm.

  • There is not clear manoeuvring space in the accessible fitting room(s), due to the dimensions.

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is not a dropdown rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 15cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 182cm from the floor.

  • There is not an emergency alarm in the accessible fitting room(s).

  • There is a chair/stool in the accessible fitting room(s).

  • The height of the chair from the floor is 39cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 90cm.

  • The standard fitting room(s) is/are located on the ground floor, to the right of the store as you enter the High Street entrance.

  • There is/are 3 standard fitting room(s) within the store.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • There are stairs for public use.

  • The stairs are located to the right and left of the store as you enter the High Street entrance.

  • The floors which are accessible by stairs are lower ground floor and ground floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The height of the step(s) is/are 18cm.

  • There is a/are handrail(s) at the stairs.

  • The handrail(s) is/are on both sides going up.

  • There is a landing.

  • Clear signage for the lift is not visible from the stairs.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located in the centre of the store as you enter the High Street entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are lower ground floor and ground floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • Clear signage for the lift is visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located to the right of the store as you enter the High Street entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 30m from the High Street entrance.

  • The floors which are accessible by this lift are lower ground floor and ground floor.

  • The lift is a standard lift.

  • The clear door width is 68cm.

  • The dimensions of the lift are 82cm x 154cm.

  • There is a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift has a hearing assistance alarm system.

  • The height of the lift controls are between 103cm and 110cm.

  • The lift controls have tactile markings.

  • The lift controls do not have Braille markings.

  • The Customer Services counter is located on the lower ground floor, to the left of the store as you exit the lift.

  • There is step free access to the Customer Services counter, via lift.

  • There is a clear accessible route to the Customer Services counter.

  • The Customer Services counter is approximately 15m from the lift.

  • The height of the Customer Services counter is 94cm.

  • There is not a hearing assistance system at the counter.

  • The Food Hall is located on the lower ground floor, ahead as you exit the lift.

  • There is step free access to the Food Hall, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is not a food information counter.

  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 85cm.

  • The height of the high activity till(s) is/are 93cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • There is not an accessible toilet available within the store.

  • There are no standard toilets in the store.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.