Marks and Spencer Brent Cross

Brent Cross Shopping Centre, Hendon, Barnet, London NW4 3FE

020 8202 1122

www.marksandspencer.com

Guide Last Updated: 07/09/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Hendon.

  • The nearest underground tube station/Metro station is Brent Cross.

  • The store does not have its own car park.

  • The store shares a car park/parking facilities.

  • Clearly marked/signposted designated Blue Badge parking bays are available.

  • Clearly marked/signposted parent and child parking bays are available.

  • There is a dropped kerb from the car park to the store.

  • The dropped kerb does not have tactile paving.

  • Access into Brent Cross is via double width automatic doors with step free access.

  • There is step free access on the approach to the store.

  • The surface of the approach is vinyl.

  • This information is for the entrance located on the ground floor of Brent Cross.

  • There is step free access at this entrance.

  • There are no doors at this entrance.

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 220cm.

  • This information is for the entrance located on the ground floor of Brent Cross.

  • There is step free access at this entrance.

  • There are no doors at this entrance.

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 220cm.

  • This information is for the entrance located on the first floor of Brent Cross.

  • There is step free access at this entrance.

  • There are no doors at this entrance.

  • There are fixed barriers/security barriers at this entrance.

  • The minimum width between the fixed barriers/security barriers is 220cm.

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Womenswear counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.

  • There is a cash machine in the store.

  • Trolleys designed for the use of wheelchair users are not available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the second floor, to the left of the store as you exit the lift.

  • There is step free access to the Order and Collect counter, via lift.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 26m from the lift.

  • The height of the Order and Collect counter is 95cm.

  • There is a hearing assistance system at the counter.

  • The Food Hall is located on the ground floor, ahead as you enter the Brent Cross - ground floor - Food Hall entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s), high activity till(s) and self service till(s) (Scott tills) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • There is a self service till with a hearing assistance system.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • The Café is located on the ground floor, to the left of the store as you enter the Brent Cross - ground floor - Food Hall entrance.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 92cm.

  • Some tables are permanently fixed.

  • No chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 2m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 66cm.

  • The distance between the floor and the highest dining table is 100cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are not available.

  • The Café does not play background music.

  • WiFi is available in the Café.

  • There are stairs, however they are not located on the shop floor/in a public area.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located ahead as you enter the Brent Cross - ground floor - cards and wrap entrance.

  • The escalator(s) in the store only go up.

  • The floors which are accessible by escalators are ground floor, first floor and second floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • The lift is clearly visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located ahead as you enter the Brent Cross - ground floor - cards and wrap entrance.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 9m from the Brent Cross - ground floor - cards and wrap entrance.

  • The floors which are accessible by this lift are ground floor, first floor and second floor.

  • The lift is a standard lift.

  • The clear door width is 135cm.

  • The dimensions of the lift are 195cm x 225cm.

  • There is a mirror to aid reversing out the lift.

  • There are not separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift has a hearing assistance alarm system.

  • The height of the lift controls are between 74cm and 110cm.

  • The lift controls have tactile markings.

  • The lift controls have Braille markings.

  • There is an/are additional lift(s) in the store which has/have similar details.

  • The additional lift(s) is/are located ahead as you enter the Brent Cross - ground floor - cards and wrap entrance.

  • Womenswear is located on the first floor, ahead as you enter the Brent Cross - first floor - Womenswear entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 37m from the Brent Cross - first floor - Womenswear entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 94cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 21 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 205cm x 225cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 45cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 80cm.

  • There is/are 20 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • Lingerie is located on the first floor, to the left of the store as you enter the Brent Cross - first floor - Womenswear entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There is step free access to the Lingerie till(s)/counter(s).

  • There is a clear accessible route to the Lingerie till(s)/counter(s).

  • The nearest Lingerie till(s)/counter(s) is/are approximately 47m from the Brent Cross - first floor - Womenswear entrance.

  • The height of the Lingerie till(s)/counter(s) is/are 94cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 11 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 200cm x 220cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 47cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 87cm.

  • There is/are 10 standard fitting room(s) within Lingerie.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Beauty department is located on the first floor, to the left of the store as you enter the Brent Cross - first floor - Womenswear entrance.

  • There is step free access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • There is a Bureau de Change service in the store.

  • The Bureau de Change is located on the first floor, to the rear of the store as you enter the Brent Cross - first floor - Womenswear entrance.

  • There is step free access to the Bureau de Change.

  • There is a clear accessible route to the Bureau de Change.

  • The Bureau de Change is approximately 42m from the Brent Cross - first floor - Womenswear entrance.

  • The height of the Bureau de Change counter is 102cm.

  • There is a hearing assistance system at the counter.

  • Babywear/Kidswear is located on the second floor, ahead as you exit the lift.

  • There is step free access to Babywear/Kidswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • Menswear is located on the second floor, to the left of the store as you exit the lift.

  • There is step free access to Menswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is step free access to the Menswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 30m from the lift.

  • The height of the Menswear till(s)/counter(s) is/are 95cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 7 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 155cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 100cm and 150cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 40cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 95cm.

  • There is/are 6 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Refund and Exchange counter is located on the second floor, to the left of the store as you exit the lift.

  • There is step free access to the Refund and Exchange counter, via lift.

  • There is a clear accessible route to the Refund and Exchange counter.

  • The Refund and Exchange counter is approximately 30m from the lift.

  • The height of the Refund and Exchange counter is 95cm.

  • There is a hearing assistance system at the counter.

  • There is not an accessible toilet in the store.

  • There are no standard toilets in the store.

  • There is an accessible toilet available within the shopping centre.

  • Standard toilets are available within the shopping centre.

  • Baby changing facilities are available within the shopping centre.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.