Marks and Spencer Bath

16-18 Stall Street, Bath, Somerset BA1 1QB

01225 462 591

www.marksandspencer.com

Guide Last Updated: 16/08/2017

Something changed?

Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Bath Spa.

  • The store does not have its own car park.

  • Clearly signed and/or marked on street Blue Badge parking bays are available (within approximately 50m of the store).

  • The on street Blue Badge parking bay(s) is/are located on Henry Street.

  • There is a public car park within approximately 200m of the store.

  • The public parking facilities are located on St James Parade.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on Stall Street.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically by a push pad/sensor.

  • The door(s) is/are double.

  • The width of the door opening is 125cm (4ft 1in).

  • This information is for the entrance located on Stall Street.

  • There is step free access at this entrance.

  • The main door(s) open(s) both ways (push and pull).

  • The door(s) is/are double.

  • The width of the door opening is 146cm (4ft 9in).

  • There is step free access on the approach to the store.

  • The surface of the approach is block paving.

  • This information is for the entrance located on Abbeygate.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • The gradient of the ramp/slope is slight.

  • The main door(s) open(s) towards you (pull).

  • The door(s) is/are double.

  • The width of the door opening is 142cm (4ft 8in).

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles.

  • This information is for the entrance located on New Orchard Street.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 125cm (4ft 1in).

  • There is step free access throughout the store.

  • The store does play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the Refunds and Exchange counter, at the Womenswear counter, at the Lingerie counter, at the Bureau de Change counter, at the food information counter and at the Order & Collect counter.

  • There is a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located on the second floor, to the rear of the store as you exit the lift.

  • There is step free access to the Order and Collect counter, via lift.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 55m from the lift.

  • The height of the Order and Collect counter is 94cm.

  • There is a hearing assistance system at the counter.

  • Womenswear is located on the ground floor, ahead as you enter the Stall Street - lower entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is a browse and order hub within Womenswear.

  • There is step free access to the Womenswear till(s)/counter(s).

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 20m from the Stall Street - lower entrance.

  • The height of the Womenswear till(s)/counter(s) is/are 94cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 15 fitting rooms in total within Womenswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 210cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 107cm and 150cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 48cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • There is/are 14 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Café is located on the ground floor, ahead as you enter the New Orchard Street entrance.

  • There is step free access to the Café.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 85cm.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • No chairs have armrests.

  • The nearest table is approximately 1m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 68cm.

  • The distance between the floor and the highest dining table is 69cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are available on request.

  • The Café does play background music.

  • WiFi is available in the Café.

  • The Food Hall is located on the ground floor, to the rear of the store as you enter the Stall Street - upper entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s) and high activity till(s) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 64cm.

  • Staff can provide assistance with using the self service till(s) (Scott tills).

  • There is a/are slight ramp(s)/slope(s) to access the upper Womenswear department and the food hall.

  • The ramp(s)/slope(s) is/are located next to the M&S Café - ground floor or to the rear of the food hall.

  • There is a/are handrail(s) at the ramp/slope.

  • The handrail(s) is/are on both sides going up.

  • The ramp/slope does overcome the step(s).

  • There is/are 5 step(s) to access the upper Womenswear department and the food hall.

  • The step(s) is/are located to the left of the Womenswear department till/counter.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 15cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • There is a/are slight ramp(s)/slope(s) to access the food hall.

  • The ramp(s)/slope(s) is/are located to the right as you enter the North Orchard Street entrance.

  • There is a/are handrail(s) at the ramp/slope.

  • The handrail(s) is/are on both sides going up.

  • The ramp/slope does overcome the step(s).

  • There is/are 4 step(s) to access the food hall.

  • The step(s) is/are located ahead as you enter the New Orchard Street entrance.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 17cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • There are stairs for public use.

  • The stairs are located there is one set of stairs to the left of the food hall as you enter from Stall Street - upper entrance, these stairs go from ground floor to first floor. There is another set of stairs to the rear of the first floor that go from the first floor to second floor.

  • The floors which are accessible by stairs are ground floor, first floor and second floor.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The height of the step(s) is/are 15cm.

  • There is a/are handrail(s) at the stairs.

  • The handrail(s) is/are on both sides going up.

  • There is a landing.

  • There is an/are escalator(s) for public use.

  • The escalator(s) is/are located in the centre of the store as you enter from Stall Street - upper entrance.

  • The escalator(s) in the store go both up and down.

  • The floors which are accessible by escalators are ground floor, first floor and second floor.

  • The escalator steps are clearly marked.

  • The foot and head of the escalator(s) are clearly marked.

  • Clear signage for the lift is visible from the escalator(s).

  • There is a lift for public use.

  • The lift is located ahead as you enter the Abbeygate Street entrance, next to the Womenswear department till/counter.

  • There is step free access to the lift.

  • There is a clear accessible route to the lift.

  • The lift is approximately 3m from the Abbeygate Street entrance.

  • The floors which are accessible by this lift are ground floor, first floor and second floor.

  • The lift is a standard lift.

  • The clear door width is 120cm.

  • The dimensions of the lift are 175cm x 210cm.

  • There is a mirror to aid reversing out the lift.

  • There are separate entry and exit doors in the lift.

  • The lift has a visual floor indicator.

  • The lift has an audible announcer.

  • The lift does not have a hearing assistance alarm system.

  • The height of the lift controls are between 90cm and 120cm.

  • The lift controls have tactile markings.

  • The lift controls have Braille markings.

  • Womenswear is located on the first floor, ahead as you exit the lift.

  • There is step free access to Womenswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • There is a browse and order hub within Womenswear.

  • There is step free access to the Womenswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Womenswear till(s)/counter(s).

  • The nearest Womenswear till(s)/counter(s) is/are approximately 5m from the lift.

  • The height of the Womenswear till(s)/counter(s) is/are 95cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 14 fitting rooms in total within Womenswear, 2 of which are accessible fitting rooms.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 160cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 30cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 100cm and 140cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 46cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 86cm.

  • There is/are 12 standard fitting room(s) within Womenswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • There is a Bureau de Change service in the store.

  • The Bureau de Change is located on the first floor, to the rear left of the store as you exit the lift.

  • There is step free access to the Bureau de Change, via lift.

  • There is a clear accessible route to the Bureau de Change.

  • The Bureau de Change is approximately 35m from the lift.

  • The height of the Bureau de Change counter is 100cm.

  • There is a hearing assistance system at the counter.

  • There is a/are slight ramp(s)/slope(s) to access the Lingerie, Babywear/Kidswear and Beauty departments.

  • The ramp(s)/slope(s) is/are located on the first floor, in the centre of the store as you exit the lift.

  • There is a/are handrail(s) at the ramp/slope.

  • The handrail(s) is/are on both sides going up.

  • The ramp/slope does overcome the step(s).

  • There is/are 4 step(s) to access the Lingerie, Babywear/Kidswear and Beauty departments.

  • The step(s) is/are located on the first floor, in the centre of the store as you exit the lift.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 15cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • Lingerie is located on the first floor, to the rear of the store as you exit the lift.

  • There is ramped/sloped or stepped access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • There is a browse and order hub within Lingerie.

  • There is ramped/sloped or stepped access to the Lingerie till(s)/counter(s).

  • There is a clear accessible route to the Lingerie till(s)/counter(s).

  • The nearest Lingerie till(s)/counter(s) is/are approximately 51m from the lift.

  • The height of the Lingerie till(s)/counter(s) is/are 93cm.

  • There is a hearing assistance system at the till(s)/counter(s).

  • There are 10 fitting rooms in total within Lingerie, 1 of which is an accessible fitting room.

  • There is ramped/sloped or stepped access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 150cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 115cm and 140cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 49cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 90cm.

  • There is/are 9 standard fitting room(s) within Lingerie.

  • There is ramped/sloped or stepped access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • Babywear/Kidswear is located on the first floor, to the rear of the store as you exit the lift.

  • There is ramped/sloped or stepped access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • The Beauty department is located on the first floor, to the rear of the store as you exit the lift.

  • There is ramped/sloped or stepped access to the Beauty department.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Beauty department aisle(s).

  • Menswear is located on the second floor, ahead as you exit the lift.

  • There is step free access to Menswear, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • There is step free access to the Menswear till(s)/counter(s), via lift.

  • There is a clear accessible route to the Menswear till(s)/counter(s).

  • The nearest Menswear till(s)/counter(s) is/are approximately 45m from the lift.

  • The height of the Menswear till(s)/counter(s) is/are 94cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • There are 13 fitting rooms in total within Menswear, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s), via lift.

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 156cm x 200cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a drop down rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.

  • There are coat hooks in the accessible fitting room(s) at 100cm and 160cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 46cm.

  • There is a functional assistance bell in the accessible fitting room(s).

  • The height of the assistance bell from the floor is 90cm.

  • There is/are 12 standard fitting room(s) within Menswear.

  • There is step free access to the standard fitting room(s), via lift.

  • There is a clear accessible route to the standard fitting room(s).

  • There is a chair/stool/changing bench in the standard fitting room(s).

  • The Refund and Exchange counter is located on the second floor, to the rear of the store as you exit the lift.

  • There is step free access to the Refund and Exchange counter, via lift.

  • There is a clear accessible route to the Refund and Exchange counter.

  • The Refund and Exchange counter is approximately 55m from the lift.

  • The height of the Refund and Exchange counter is 95cm.

  • There is a hearing assistance system at the counter.

  • The Home department is located on the second floor, to the rear of the store as you exit the lift.

  • There is step free access to the Home department, via lift.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Home department aisle(s).

  • There is step free access to the Home department till(s)/counter(s), via lift.

  • There is a clear accessible route to the Home department till(s)/counter(s).

  • The nearest Home department till(s)/counter(s) is/are approximately 45m from the lift.

  • The height of the Home department till(s)/counter(s) is/are 94cm.

  • There is not a hearing assistance system at the till(s)/counter(s).

  • The Café is located on the second floor, to the rear of the store as you exit the lift.

  • There is step free access to the Café, via lift.

  • There is a clear accessible route to the Café.

  • There is step free access throughout the Café.

  • Food and/or drink(s) is/are ordered from the service counter.

  • Food and/or drinks can be brought to the table.

  • The height of the service counter is 85cm.

  • No tables are permanently fixed.

  • Some chairs are permanently fixed.

  • Some chairs have armrests.

  • The nearest table is approximately 6m from the Café entrance/opening.

  • The distance between the floor and the lowest dining table is 42cm.

  • The distance between the floor and the highest dining table is 71cm.

  • There is clear manoeuvring space throughout the Café.

  • Menus are available on the wall.

  • The Café has a menu board.

  • Hand held large print menus are available on request.

  • Menus are clearly written.

  • Menus are presented in good contrasting colours.

  • Drinking straws are available.

  • Two handle cups are available.

  • The Café does play background music.

  • WiFi is available in the Café.

  • There is an accessible toilet in the store.

  • The accessible toilet is unisex.

  • The accessible toilet is located on the second floor, to the right of the store as you exit the lift.

  • There is step free access to the accessible toilet, via lift.

  • There is a clear accessible route to the accessible toilet.

  • The accessible toilet is approximately 35m from the lift.

  • Staff do not need to be notified for use of the accessible toilet.

  • A key is not required for the accessible toilet.

  • There is pictorial signage on or near the toilet door.

  • The door opens towards you (pull).

  • The width of the door opening is 86cm.

  • The door is locked by a lever twist.

  • The dimensions of the accessible toilet are 156cm x 227cm.

  • There is clear manoeuvring space in the accessible toilet.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 85cm.

  • There is a drop down rail on the transfer side.

  • There is a flush on the transfer side.

  • There is a functional emergency alarm.

  • There are disposable facilities in the accessible toilet.

  • There is a coat hook in the accessible toilet, 127cm from the floor.

  • There is a/are wall mounted rail(s).

  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.

  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).

  • The shelf or equivalent flat surface is within 95cm of the floor.

  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 59cm from the floor.

  • The height of the toilet seat above floor level is 46cm.

  • The toilet has a cistern.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached when seated on the toilet.

  • The height of the toilet roll holder is 105cm.

  • There is a wash basin.

  • The wash basin can be reached when seated on the toilet.

  • The height of the wash basin is 90cm.

  • The tap type is lever. It is a mixer tap.

  • The tap(s) can be reached when seated on the toilet.

  • The distance from the nearest tap(s) to the toilet seat is 60cm.

  • There is a soap dispenser.

  • The soap dispenser cannot be reached when seated on the toilet.

  • The height of the soap dispenser is 90cm.

  • There is a towel dispenser.

  • The towel dispenser cannot be reached when seated on the toilet.

  • The height of the towel dispenser is 120cm.

  • There is a hand dryer.

  • The height of the hand dryer is 120cm.

  • There is a colour contrast between the external door and wall.

  • There is a colour contrast between internal door and wall.

  • There is a colour contrast between the grab rail(s) on the right and wall.

  • There is a colour contrast between the grab rail(s) on the left and wall.

  • There is a colour contrast between the drop down rail and wall.

  • There is a colour contrast between the walls and floor.

  • There is an/are additional accessible toilet(s) in the store, however details may vary.

  • The additional accessible toilet(s) is/are located on the ground floor, next to the M&S Café and on the second floor, to the right of the store as you exit the lift.

  • There is a/are standard female and male toilet(s) in the store.

  • The female and male toilet(s) is/are located on the second floor, to the right of the store as you exit the lift.

  • There is stepped access to all of the standard female and male toilet(s).

  • There is a clear accessible route to all of the standard female and male toilet(s).

  • There is not an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

  • There is/are 11 step(s) to access the standard female and male toilets.

  • The step(s) is/are located on the second floor, to the right of the store as you exit the lift.

  • The step(s) is/are clearly marked.

  • The height of the step(s) is/are 16cm.

  • There is a/are handrail(s) at the step(s).

  • The handrail(s) is/are on both sides going up.

  • There is a parent and baby room in the store.

  • The parent and baby room is located on the second floor, to the right of the store as you exit the lift.

  • There is step free access to the parent and baby room, via lift.

  • There is a clear accessible route to the parent and baby room.

  • The parent and baby room is approximately 35m from the lift.

  • Staff do not need to be notified for use of the room.

  • The height of the baby change table/bench once extended and in use is 95cm.

  • There are disposable facilities in the parent and baby room.

  • There is a wash basin in the parent and baby room.

  • The height of the wash basin is 84cm.

  • There is/are not chair(s) in the parent and baby room.

  • There is a toilet in the parent and baby room.

  • There is an/are additional parent and baby room(s) in the store, however details may vary.

  • The additional parent and baby room(s) is/are located on the second floor, to the right of the store as you exit the lift.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.