Marks and Spencer Ashford

Unit 46, North Mall, County Square, Ashford, Kent TN23 1YE

01233 632 178

www.marksandspencer.com

Guide Last Updated: 15/08/2017

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Access Guide

  • There is a bus stop within approximately 150m of the store.

  • The nearest train station is Ashford International.

  • The store does not have its own car park.

  • The store shares a car park/parking facilities.

  • Clearly marked/signposted designated Blue Badge parking bays are available.

  • Clearly marked/signposted parent and child parking bays are not available.

  • There is step free access on the approach to the store.

  • The surface of the approach is stone/concrete tiles and block paving.

  • This information is for the entrance located on High Street.

  • There is step free access at this entrance.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 125cm (4ft 1in).

  • Access into County Square is step free via lift from the multi-storey car park.

  • There is step free access on the approach to the store.

  • The surface of the approach is vinyl.

  • This information is for the entrance located on North Mall.

  • There is step free access at this entrance.

  • There is ramped/sloped access at this entrance.

  • The ramp/slope is located in front of the entrance.

  • The gradient of the ramp/slope is slight.

  • The main door(s) open(s) automatically.

  • The door(s) is/are double.

  • The width of the door opening is 125cm (4ft 1in).

  • There is step free access throughout the store.

  • The store does not play background music.

  • There is a/are fixed hearing assistance system(s) in the store.

  • The hearing assistance system(s) is/are located at the food information counter and at the Order & Collect counter.

  • There is not a cash machine in the store.

  • There is a/are wheelchair(s) available to borrow.

  • Trolleys designed for the use of wheelchair users are available.

  • There is an Order and Collect service in the store.

  • Customers can obtain online Order and Collect items from the Order and Collect counter.

  • The Order and Collect counter is located to the left of the store as you enter the High Street entrance.

  • There is step free access to the Order and Collect counter.

  • There is a clear accessible route to the Order and Collect counter.

  • The Order and Collect counter is approximately 10m from the High Street entrance.

  • The height of the Order and Collect counter is 95cm.

  • There is a hearing assistance system at the counter.

  • The till/counter is located to the left of the store as you enter the High Street entrance.

  • There is step free access to the till/counter.

  • There is a clear accessible route to the till/counter.

  • The till/counter is approximately 11m from the High Street entrance.

  • The height of the till/counter is 96cm.

  • There is not a hearing assistance system at the till/counter.

  • Womenswear is located ahead as you enter the High Street entrance.

  • There is step free access to Womenswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Womenswear aisle(s).

  • Lingerie is located in the centre of the store as you enter the High Street entrance.

  • There is step free access to Lingerie.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Lingerie aisle(s).

  • Menswear is located in the centre of the store as you enter the High Street entrance.

  • There is step free access to Menswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Menswear aisle(s).

  • Babywear/Kidswear is located to the rear of the store as you enter the High Street entrance.

  • There is step free access to Babywear/Kidswear.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Babywear/Kidswear aisle(s).

  • The accessible fitting room(s) is/are located to the left of the store as you enter the High Street entrance.

  • There are 4 fitting rooms in total within the store, 1 of which is an accessible fitting room.

  • There is step free access to the accessible fitting room(s).

  • There is a clear accessible route to the accessible fitting room(s).

  • There is a curtain opening to access the accessible fitting room(s).

  • The clear width of the opening is 100cm.

  • The dimensions of the accessible fitting room(s) are 190cm x 245cm.

  • There is clear manoeuvring space in the accessible fitting room(s).

  • There is a/are wall mounted rail(s) in the accessible fitting room(s).

  • There is a dropdown rail in the accessible fitting room(s).

  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 27cm from the floor.

  • There is a/are coat hook(s) in the accessible fitting room(s), 80cm from the floor.

  • There is a functional emergency alarm in the accessible fitting room(s).

  • There is a drop down/tip up chair in the accessible fitting room(s).

  • The height of the chair from the floor is 49cm.

  • There is not an assistance bell in the accessible fitting room(s).

  • The standard fitting room(s) is/are located to the left of the store as you enter the High Street entrance.

  • There is/are 3 standard fitting room(s) within the store.

  • There is step free access to the standard fitting room(s).

  • There is a clear accessible route to the standard fitting room(s).

  • There is not a chair/stool/changing bench in the standard fitting room(s).

  • The Food Hall is located to the rear of the store as you enter the High Street entrance.

  • There is step free access to the Food Hall.

  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.

  • There is step free access throughout the Food Hall aisle(s).

  • There is a food information counter.

  • There is step free access to the food information counter.

  • There is a clear accessible route to the food information counter.

  • The height of the food information counter is 94cm.

  • There is a hearing assistance system at the counter.

  • There is a/are checkout(s) and high activity till(s) in the Food Hall.

  • The height of the checkout(s) is/are 94cm.

  • The height of the high activity till(s) is/are 89cm.

  • The height of the lowered section of the high activity till(s) is 69cm.

  • There is not an accessible toilet in the store.

  • There are no standard toilets in the store.

  • There is an accessible toilet available within the shopping centre.

  • Standard toilets are available within the shopping centre.

  • Baby changing facilities are available within the shopping centre.

  • Staff undertake regular internal awareness training.

  • There is not a member of staff trained in British Sign Language.

  • There is a member of staff available to provide assistance.

  • There is not a home delivery service available from the store.