Mall Shopping Centre

The Mall, Luton LU1 2LJ

01582 412 636

amp.luton@themall.co.uk

www.themall.co.uk/luton

Guide Last Updated: 03/04/2018

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Access Guide

  • Monday 09:00 - 18:00.

  • Tuesday 09:00 - 18:00.

  • Wednesday 09:00 - 18:00.

  • Thursday 09:00 - 19:00.

  • Friday 09:00 - 18:00.

  • Saturday 09:00 - 18:00.

  • Sunday 11:00 - 17:00.

  • The Mall is open on Bank Holidays between 10:00 and 17:00.

  • There is a bus stop within 150m (164yds) of the venue.

  • The nearest mainline station is Luton.

  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is multi storey.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 15+ designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 360cm x 550cm (11ft 10in x 18ft 1in).

  • The nearest designated bay is 5m (5yd 1ft) from the lift.

  • The furthest designated bay is 50m (54yd 2ft) from the lift.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are slopes/ramps.

  • The car park surface is tarmac.

  • There is not a dropped kerb / non stepped access from the car park to the venue.

  • The patron does not have to cross a road.

  • The car park does have a height restriction barrier.

  • The maximum height is 200cm (6ft 7in).

  • There is not a designated drop off point.

  • There is one more similar car park at the side of the venue, called Market Car Park, which is still accessible by lift.

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  • The venue does have its own car park.

  • Parking is not free for all users.

  • Parking is not free for Blue Badge holders.

  • The car park type is open air/surface.

  • Parking spaces for Blue Badge holders do not need to be booked in advance.

  • There is/are 6 designated parking bay(s) within the car park.

  • The dimensions of the designated parking bay(s) are 400cm x 600cm (13ft 1in x 19ft 8in).

  • The nearest designated bay is 50m (54yd 2ft) from the Atrium entrance.

  • The furthest designated bay is 65m (71yd 3in) from the Atrium entrance.

  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.

  • Assistance may be required because there is / are dropped kerbs.

  • The car park surface is tarmac.

  • There is a dropped kerb / non stepped access from the car park to the venue.

  • The dropped kerb does not have tactile paving.

  • The patron does have to cross a road.

  • The road is generally quiet.

  • The car park does have a height restriction barrier.

  • The maximum height is 200cm (6ft 7in).

  • There is not a designated drop off point.

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  • Atrium Entrance - There is level access to this entrance.

  • The entrance is a double width, automatic door and is 140cm wide.

  • This entrance is located on St Georges Square.

  • Bute Street Entrance 1 - There is level access to this entrance.

  • The entrance is a double width, automatic door and is 140cm wide.

  • This entrance is located on Bute Street.

  • Bute Street Entrance 2 - This entrance does not have level access.

  • There are 15+ medium steps, with handrails leading to the entrance.

  • The entrance is a double width automatic door and 140cm wide.

  • This entrance is located on Bute Street.

  • Church Street Mall Entrance - There is level access to this entrance.

  • The entrance is a double width automatic door and is 140cm wide.

  • This entrance is located on Church Street.

  • George Street Entrance 1 - There is level access to this entrance.

  • The entrance is a double width automatic door and is 140cm wide.

  • This entrance is located on George Street.

  • George Street Entrance 2 - This entrance does not have level access.

  • There is a steep ramp that bypasses steps, with handrails to the left, leading to the entrance.

  • The entrance is a double width automatic door and is 140cm wide.

  • This entrance is located on George Street.

  • Luton Mall Entrance - There is level access to this entrance.

  • The entrance is a double width heavy, manual door and is 140cm wide.

  • This entrance is located on George Street.

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  • There is level access to the service.

  • There is not a hearing assistance system.

  • This venue does play background music.

  • Music is played throughout the venue.

  • Motorised scooters are allowed in public parts of the venue.

  • The lighting levels are bright.

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  • The floors which are accessible by stairs are G-M-3-4-5.

  • There are 15+ steps between floors.

  • The steps are clearly marked.

  • The steps are medium.

  • The steps do have handrails.

  • The steps have a handrail on both sides.

  • There is a landing.

  • The lighting levels are medium.

  • Escalator(s) can be used to access other floors.

  • The floors which are accessible by escalator are G-1.

  • The escalators steps are not clearly marked.

  • The head and foot of the escalators are not clearly marked.

  • The lighting levels are bright.

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  • There is a lift for public use.

  • The lift is located at the side of the venue.

  • The lift is a standard lift.

  • The floors which are accessible by this lift are G-M-3-4-5.

  • The lift is 5m (5yd 1ft) from the Church Street Mall Entrance.

  • Staff do not need to be notified for use of the lift.

  • The clear door width is 85cm (2ft 9in).

  • The dimensions of the lift are 150cm x 110cm (4ft 11in x 3ft 7in).

  • There are not separate entry and exit doors in the lift.

  • There is a mirror to aid reversing out of the lift.

  • The lift does have a visual floor indicator.

  • The lift does have an audible announcer.

  • The controls for the lift are within reach for a wheelchair user.

  • The lift does not have Braille markings.

  • The lift does have tactile markings.

  • The lighting level in the lift is medium.

  • There are four more sets of similar lifts located by the Melson Street, Central Square, Bute Square and the Atrium entrances.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 10m (10yd 2ft) from the lift.

  • The accessible toilet is located to the right as you enter the venue from the Church Street entrance.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from a member of staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 140cm x 270cm (4ft 7in x 8ft 10in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 80cm (2ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is twist/turn.

  • There is not a mixer tap.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (4") from floor).

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on both sides.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 55cm (1ft 10in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink cannot be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is fair.

  • The contrast between the internal door and wall is fair.

  • The contrast between the grab rails and wall is good.

  • The contrast between the drop down rails and wall is good.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are not located within the venue.

  • There are two more sets of similar toilets, one of which the transfer space is on the opposite side.

  • These toilets are located in Bute Square.

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  • There are accessible toilets within this venue designated for public use.

  • The toilet is for the sole use of disabled people.

  • There is pictorial signage on or near the toilet door.

  • The accessible toilet is 30m (32yd 2ft) from the George Street Entrance.

  • The accessible toilet is located down the corridor and to the right, at the rear of central square.

  • There is level access to the accessible toilet.

  • This is a unisex toilet.

  • A key is required for the accessible toilet.

  • The key is a radar key.

  • The key can be obtained from a member of staff.

  • The door opens outwards.

  • The door is locked by a locking handle.

  • The width of the accessible toilet door is 85cm (2ft 9in).

  • The door weight is heavy.

  • The dimensions of the accessible toilet are 250cm x 190cm (8ft 2in x 6ft 3in).

  • There is sufficient turning space in the cubicle for a wheelchair user.

  • There is a lateral transfer space.

  • As you face the toilet pan the transfer space is on the left.

  • The lateral transfer space is 200cm (6ft 7in).

  • There is a dropdown rail on the transfer side.

  • There is not a flush on the transfer side.

  • The tap type is twist/turn.

  • There is a mixer tap.

  • There is not a functional emergency alarm available.

  • It is out of reach (higher than 10cm (4") from floor).

  • Disposal facilities are available in the cubicle.

  • There is not a coat hook.

  • Wall mounted rails are available.

  • As you face the toilet the wall mounted grab rails are on the right.

  • There is not a shelf within the accessible toilet.

  • There are mirrors.

  • Mirrors are placed at a lower level or at an angle for ease of use.

  • The height of the toilet seat above floor level is 45cm (1ft 6in).

  • There is a hand dryer.

  • The hand dryer cannot be reached from seated on the toilet.

  • The hand dryer is not placed higher than 100cm (3ft 3in).

  • There is not a towel dispenser.

  • There is a toilet roll holder.

  • The toilet roll holder can be reached from seated on the toilet.

  • The toilet roll holder is not placed higher than 100cm (3ft 3in).

  • There is a sink.

  • The sink cannot be reached from seated on the toilet.

  • The sink is not placed higher than 74cm (2ft 5in).

  • The contrast between the external door and wall is good.

  • The contrast between the internal door and wall is good.

  • The contrast between the grab rails and wall is poor.

  • The contrast between the drop down rails and wall is poor.

  • The contrast between the walls and floor is good.

  • The lighting levels are bright.

  • Baby change facilities are not located within the venue.

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  • Standard toilets are available.

  • The female and male toilets are located to the right as you enter the venue from the Church Street entrance.

  • The female and male toilets are 10m (10yd 2ft) from the lift.

  • Inside the venue, there is level access to the female and male toilet.

  • This is by lift.

  • Lighting levels are bright.

  • Baby change facilities are located within the venue.

  • Baby change facilities are located in the middle of the venue.

  • The height of the baby change table once extended is 85cm (2ft 9in).

  • Inside the venue, there is level access to the baby change facility.

  • This is by lift.

  • There are two more sets of similar toilets located in Central Square and Bute Square.

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  • Staff do receive disability awareness / equality training.

  • Documents are not available in Braille.

  • Documents are not available in large print.

  • A bowl of water can be provided for an assistance dog.